Senior technical support analyst Work, Jobs in Sighthill, Edh (with Salaries)

Head of Prism Operations
Clearwater Analytics, LLC —Edinburgh
- £100,000 - £140,000 a year
- Management
- Computer Science
- Sales
- Annual leave
Quick apply
2d
Senior Technical Business Analyst - Securities Trading
Avaloq —Edinburgh
- Full-time
- Hybrid work
- Computer Science
- Engineering
- SQL
Quick apply
Senior Analytical Scientist
Impact Solutions —Livingston
- £35,000 - £40,000 a year
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
Quick apply
8d
Senior Appian Development Consultant
Valtech Group —Edinburgh
- SQL
- APIs
- Agile
1h
Principal Software Engineer
Kinetic Union 74 Technologies Ltd —Edinburgh
- £64,498 - £85,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
2h
Senior Identity Access Management (IAM) Engineer - Identity Governance
Analog Devices —Edinburgh
- Full-time
- Microsoft Access
- Azure
- Computer Science
Senior Test Analyst
Computershare —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Work from home
6d
Principal Analyst - Population Insights
Scottish Prison Service —Edinburgh
- £62,130 - £68,352 a year
- Temporary
- Hybrid work
- Management
- Leadership
13d
Digital Forensics, Comms Data & CCTV Manager
Fair Work Agency —Edinburgh
- £42,391 - £46,465 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- IT
- Annual leave
- Sick pay
14d
Senior Techno Functional Analyst EPM
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Oracle
- ERP systems
- SQL
- Annual leave
- Employee discount
Senior/Principal Wind Energy Yield Analyst
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Tesco Bank - Senior Commercial Pricing Analyst - Loans
Barclays —Edinburgh
- Data analysis skills
- SQL
- Financial services
12d
Prism Team Lead
Clearwater Analytics, LLC —Edinburgh
- Management
- Data analysis skills
- Microsoft Office
Quick apply
4h
Prism Team Lead
Clearwater Analytics, LLC —Edinburgh
- Management
- Data analysis skills
- Microsoft Office
Quick apply
4h
Lead Appian Development Consultant
Valtech Group —Edinburgh
- SQL
- Mentoring
- Agile
1h

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senior technical support analyst jobs near sighthill, edh

Head of Prism Operations

Clearwater Analytics, LLC -
Edinburgh

Quick apply

Job details

£100,000 - £140,000 a year
2 days ago

Benefits

Annual leave

Qualifications

Economics
Programme management
Management
Computer Science
Sales
Engineering
Data analysis skills
SQL
Project management
Bachelor's degree
Accounting
Data pipeline
Project management methodology
Communication skills

Full job description

Job Summary

The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.

Responsibilities

Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India
Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction
Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency
Partners with Sales to scope, support, and close new Prism opportunities
Collaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturity
Manages team performance through regular 1-on-1s, goal setting, and career development
Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency
Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working
Coordinates coverage across time zones to support a global client base, including APAC and EMEA

Required Skills

Deep understanding of data pipeline design, data ingestion, and data normalization
Proficiency in SQL and query development for reporting and data analysis
Experience with client reporting platforms and building production-grade reports
Strong client-facing communication skills, including comfort managing escalations at senior levels
Demonstrated ability to lead and develop distributed, cross-functional teams
Exceptional problem-solving skills in high-pressure, client-impacting situations
Ability to operate effectively in early-stage or evolving product environments

Preferred Skills

Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space
Experience supporting pre-sales or solutioning conversations alongside a sales team
Background in data migration, systems integration, or product delivery at scale

Education & Experience

Bachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus
8+ years of relevant experience in data engineering, technical delivery, or client-facing program management
3+ years of people management experience, preferably leading teams of 10 or more
Experience engaging with senior and executive client stakeholders
Prior experience with project management methodologies and tools

Salary Range

$100,000 - $140,000 USD Annual

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Refine Your Search

senior technical support analyst jobs in sighthill, edh

Head of Prism Operations

Senior Technical Business Analyst - Securities Trading

Senior Analytical Scientist

Senior Appian Development Consultant

Principal Software Engineer

Senior Identity Access Management (IAM) Engineer - Identity Governance

Senior Test Analyst

Principal Analyst - Population Insights

Digital Forensics, Comms Data & CCTV Manager

Senior Techno Functional Analyst EPM

Senior/Principal Wind Energy Yield Analyst

Tesco Bank - Senior Commercial Pricing Analyst - Loans

Prism Team Lead

Prism Team Lead

Lead Appian Development Consultant

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