Learning and development advisor Work, Jobs in Chelmsford, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
6d
Human Resources Advisor
SPHC —Southend-on-Sea
- Hospitality
- Hotel
- Human resources
- Annual leave
- Employee assistance programme
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- Customer service
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Advisor- Chelmsford
Tesla —Chelmsford
- Customer service
- English
- Microsoft Office
- Flexible schedule
1d
Lead HR Advisor - Maternity cover fixed term 1 year
Hope Learning Community Trust —Colchester
- £36,363 - £39,152 a year
- Temporary
- Management
- Human resources
- School
- Free parking
- Health & wellbeing programme
Quick apply
Centre Support Advisor
London Borough of Havering —Romford
- £31,611 - £33,987 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Marketing
7d
Trainee Sales Advisor
Marsh —Witham
- Full-time
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
Grants Enquiry Advisor
Motability Foundation —Harlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Payroll Process Expert - EMEA
Informa Global Support —Colchester
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
- Annual leave
- Work from home
Quick apply
Head of IBA, UK
Guy Carpenter —Witham
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Customer Services Officer Part-time
Enfield Council —Enfield
- £30,288 - £32,070 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
1d
2026 TALENT ACQUISITION ASSOCIATE
Laing O'Rourke —Dartford
7d
Senior HR Business Partner - HR Consultancy
Moore Kingston Smith —Romford
- £70,000 - £77,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Analysis skills
Quick apply
7d
Customer Service Advisor
GLL —Woolwich
- Up to £30,096.94 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
10d
Clinical Practice Facilitator
The Princess Alexandra Hospital NHS Trust —Harlow
- £39,959 - £48,117 a year
1d
Associate Manager, Accounts
Gravita —Brentwood
- Hybrid work
- QuickBooks
- Accounting
- Communication skills
Quick apply
10d
Community Befriending Advisor
Havering Asian Soical and Welfare Association (HASWA) —Elm Park
- £26,000 a year
- IT
- In-person
- Communication skills
- Free parking
Quick apply
1d
Teaching Assistant (Secondary Phase)
LeighAcademiesTrust —Medway
- £20,378 - £25,185 a year
- Full-time
- School
Safety Advisor
Tarmac —Stanford-le-Hope
- Military
- English
- In-person
- Employee discount
13h
Employment Solicitor
Eventus Recruitment Group —Southend-on-Sea
- £40,000 - £55,000 a year
- Call to connect
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services

I want to receive the latest job alerts for learning and development advisor in chelmsford, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

learning and development advisor jobs near chelmsford, ess

Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year
6 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Maintenance
Shift management
Team management

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

learning and development advisor jobs in chelmsford, ess

Contact Centre Shift Manager (Part time)

Human Resources Advisor

Senior Customer Service Advisor (Nights)

Service Advisor- Chelmsford

Lead HR Advisor - Maternity cover fixed term 1 year

Centre Support Advisor

Trainee Sales Advisor

Grants Enquiry Advisor

Payroll Process Expert - EMEA

Head of IBA, UK

Customer Services Officer Part-time

2026 TALENT ACQUISITION ASSOCIATE

Senior HR Business Partner - HR Consultancy

Customer Service Advisor

Clinical Practice Facilitator

Associate Manager, Accounts

Community Befriending Advisor

Teaching Assistant (Secondary Phase)

Safety Advisor

Employment Solicitor

I want to receive the latest job alerts for learning and development advisor in chelmsford, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected