Office worker Work, Jobs in Leicester, Eng (with Salaries)

Regulated Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
1d
Business Administrator
Ministry of Justice —Leicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
5d
Transitions Worker
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
- Relocation assistance
- Annual leave
9d
Laboratory Technical & Testing Support Officer
NEXT —Leicester
- £31,000 - £42,000 a year
- Full-time
- Google Suite
- Laboratory experience
- Time management
- Free parking
- Employee discount
1d
Male Project Worker
Kaine Management —Leicester
- £13 an hour
- Part-time
- Childcare
- Microsoft Office
- Experience working with children
Quick apply
Laboratory Technician
NEXT —Leicester
- £26,000 - £33,000 a year
- Call to connect
- Free parking
- Employee discount
1d
Specialist Project Worker
Sanctuary Supported Living —Leicester
- £14.51 an hour
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Probation Service Officer - Enforcement Hub
HM Prison & Probation Service —Leicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
11d
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
1d
Careers At Aspire UK
Aspire UK —Leicester
- Weekend availability
- Medication administration
- Care plans
- Communication skills
Assistant Trend Forecaster
NEXT —Leicester
- £32,000 - £43,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
3d
Warehouse Operative - Flex team
TD Synnex —Leicester
- Full-time
- Heavy lifting
- Microsoft Office
- Warehouse experience
- Annual leave
Case Administrator - Coalville
HM Prison & Probation Service —Coalville
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
9d
Assessment Team Stage One Support Worker
Leicestershire County Council —Leicester
- £28,605 - £31,029 a year
- Part-time
- Hybrid work
- Childcare
- Microsoft Office
- Administrative experience
- Flexible schedule
9d
Support Worker
Creative Support —Leicester
- £12.85 an hour
- Weekend availability
- Communication skills
- Annual leave
German Customer Service Advisor
NEXT —Leicester
- £14.66 an hour
- Call to connect
- English
- Free parking
- Paid training
Group Worker
Ministry of Justice —Market Harborough
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
9d
Exams Officer
Loughborough College —Loughborough
- £25,600 - £30,090 a year
- Full-time
- Doctoral degree
- Microsoft Office
- Administrative experience
- Annual leave
2d
Sales Manager
NEXT —Leicester
- From £13,645 a year
- Part-time
- Employee discount
9d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d

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office worker jobs near leicester, eng

Regulated Complaint Handler

NEXT -
Leicester

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Job details

Full-time
£14.66 - £16.99 an hour
1 day ago

Benefits

Free parking
Discounted gym membership
Employee discount

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Rate of pay: £14.66 £15.50 per hour (Annual Est. £27,400)

Shift: Tuesday-Friday 09:00-17:00, Saturday 09:00-16:45 (36 hours per week)

Peak periods: During our peak trading periods, you’ll also be required to work an additional 4 hours per week, for up to 20 weeks of the year.

Location: Desford Road, Enderby, Leicester, LE19 4AT

Training: X4 weeks of in-house training, Monday-Friday 9-5.

Are you someone who thrives on helping people and making a real difference? As a Regulated Complaint Handler in our Customer Escalations Team, you’ll be part of a small, friendly team dedicated to resolving customer complaints with care and professionalism.

In this role, you’ll not only address individual issues but also have the opportunity to influence how we serve all customers by recommending process improvements. You’ll have the freedom to use your initiative, supported by colleagues who are always ready to offer guidance and support. This is more than just a job. It's an opportunity to advance your career in a dynamic department and make a lasting impact.

A day in the life :

Investigate & Resolve: Handle regulated customer complaints by investigating account histories, liaising with relevant teams, and resolving disputes relating to credits, billing, and lending within agreed timescales.
Build Relationships: Navigate sensitive financial discussions with empathy, turning complex complaints into positive experiences for customers.
Influence Quality: Identify root causes of complaints and suggest improvements to business processes and practices.
Plan & Prioritise: Manage your cases using a diary system to organise and prioritise workloads, ensuring deadlines are met.
Communicate with Precision: Speak and write to customers using a mix of professional and conversational language, ensuring clarity and fairness in every outcome.

What You’ll Take on

You will deal with a variety of complaints, to name a few:

Credit & Lending: Handling sensitive claims regarding Irresponsible Lending and investigating Credit File disputes or inaccuracies.
Financial Disputes: Resolving Balance Disputes where billing errors or unexpected charges have occurred.
Account Credits: Investigating cases where returns haven't been credited or refunds are outstanding.
Logistics & Service: Resolving issues where failed collections or missing items have impacted a customer's financial account.

What’s in it for me?

Competitive Pay: Earn up to £16.99 per hour .
Quality over Quantity: We have no productivity targets . We want you to focus on the right resolution for the customer, not just the fastest one.
Career Growth: Develop high-level conflict resolution and financial skills in a supportive environment that prepares you for future advancement.
Culture: Work in a collaborative, fast-paced department where help is always at hand.

What we’re looking for:

You are a self-motivated professional with a "can-do" attitude and a passion for customer satisfaction. You’ll need:

Experience: Previous experience in a regulated customer service/ complaint-handling environment, within an FCA-regulated sector such as banking, financial services, or energy.
Communication: The ability to write and speak with clarity, empathy, and attention to detail, especially when representing our senior leadership.
Organisation: The skill to prioritise a busy workload and meet tight deadlines.
Resilience: A calm approach to problem-solving in a dynamic environment.

What's Next?

Our recruitment process is a simple three-step journey: first, a telephone interview to learn about your experience and suitability; second, an online letter-writing assessment, where you'll demonstrate your written communication skills through a customer response task if successful; and finally, a face-to-face interview, focused on competency-based questions to discuss your skills and how you handle real-world challenges.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level not being met.

Diversity, Equity and Inclusion at NEXT

We are building an inclusive, inspiring workplace where everyone is respected and supported to reach their full potential. Our employee-led communities celebrate our diverse culture, while strategic partnerships help us foster wellbeing for everyone.

Discover how we are creating a more connected and inclusive place to work. https://careers.next.co.uk/life

* Please note: We review applications on an ongoing basis, and roles may be filled before the closing date. We therefore encourage you to apply as early as possible.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

office worker jobs in leicester, eng

Regulated Complaint Handler

Business Administrator

Transitions Worker

Laboratory Technical & Testing Support Officer

Male Project Worker

Laboratory Technician

Specialist Project Worker

Probation Service Officer - Enforcement Hub

Customer Service Advisor - Nottingham

Careers At Aspire UK

Assistant Trend Forecaster

Warehouse Operative - Flex team

Case Administrator - Coalville

Assessment Team Stage One Support Worker

Support Worker

German Customer Service Advisor

Group Worker

Exams Officer

Sales Manager

Customer Service Specialist - Desk Based

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