Software Engineering Manager
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We’re looking for a Software Engineering Manager to join our team at our head office in Bracknell, Berkshire. If you enjoy leading teams, delivering high-quality software, and contributing to the development of mission-critical services, we’d love to hear from you.
What we are looking for…
We’re seeking an experienced and capable Software Engineering Manager to lead one of our development teams, working on applications and services that support our global platform.
You’ll combine strong technical expertise with people management responsibilities, guiding your team through the full software development lifecycle while ensuring delivery to a high standard. You will play a key role in developing team capability, maintaining technical quality, and supporting the successful delivery of customer-focused solutions.
This role would suit candidates with a strong background in software development and experience in leading or mentoring engineers, who are looking to take the next step in a structured and professional environment.
Location…
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role…
Team Leadership & Management:
Line-manage a team of Software Engineers, including performance reviews and development planning
Support recruitment activities and onboarding of new team members
Manage performance and provide guidance to support individual and team development
Foster a positive, inclusive, and professional team environment
Delivery & Planning:
Oversee the delivery of software development work to agreed timelines and quality standards
Support resource planning and workload management in collaboration with Product Owners
Facilitate agile ceremonies including planning, refinement, reviews, and retrospectives
Provide regular updates and reporting to senior stakeholders
Technical Oversight & Quality:
Maintain awareness of the technical quality of systems owned by the team
Support the design and architectural direction of more complex initiatives
Ensure development outputs are well-structured, maintainable, and aligned with standards
Drive improvements to development processes, methodologies, and tooling
Software Development Lifecycle:
Contribute to development activities where appropriate, including coding, design, and testing
Support the deployment of new releases and updates to live environments
Ensure appropriate documentation is maintained and shared
Guide the team through all stages of the software development lifecycle
Continuous Improvement & Collaboration:
Contribute to cross-team and departmental initiatives
Identify opportunities to improve team performance, processes, and delivery
Encourage knowledge sharing and collaboration within and across teams
Support the ongoing development of technical and professional skills within the team
About you…
Bachelor’s degree in Computer Science, Engineering, or a related subject, or equivalent experience
Strong experience in software development in a commercial environment (typically 4+ years)
Experience leading, mentoring, or managing software engineers
Experience with programming languages such as C#, JavaScript, or TypeScript
Strong understanding of software development principles, architecture, and best practices
Experience with relational databases (e.g. Microsoft SQL Server, PostgreSQL)
Familiarity with source control systems and CI/CD pipelines
Ability to contribute to technical design and architectural discussions
Strong communication skills, with the ability to explain complex technical concepts clearly
Good organisational skills, with the ability to manage competing priorities
A collaborative and professional approach to leadership and teamwork
About the Company…
Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
