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JML Analyst

Howden Group Holdings -
Milton Keynes

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Job details

Full-time
13 days ago

Qualifications

Financial Conduct Authority guidelines
ITIL Certification
Customer service
IT service management
User account provisioning
Visio
Internal department liaison
Microsoft Office Suite
Microsoft Office
User account management
Compliance management
Continuous improvement
IT support
SharePoint
ServiceNow
Communication skills
Active Directory

Full job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Role

IT JML Analyst

Department

Line Manager

IT Support Manager

Company

Howden Group Services

Role Definition

Working with the business to ensure all new Joiners, Movers and Leaver accounts are created, updated or closed off following the current JML process.

Key Responsibilities / Accountabilities

Active Directory Users and Computer administration
Planning and creation of all new joiners to the business
Planning and deletion/updating of all movers and leavers in the business
Continual service improvements (CSI) to the current JML Process in line with business requirements
Maintaining JML process documentation
Being a point of contact for joiner, mover and leaver escalations
Assisting JML team with ad hoc tasks, documentation, communications and admin duties.
Monitoring JML SharePoint workflow
Updating requests via service management tool ITSM
Excellent communication skills.
Liaising with other IT teams.
Supporting JML Team Lead and escalating issues to IT Support Manager where necessary
Ensure we work with the Security team to remain compliant with current process/policies.
Supporting the business core hours 7am to 7pm rota basis (Mon-Fri)

Skills and abilities needed to perform role

Proficient with Active Directory, Users and Computer administration
Excellent communication skills, both written and verbal
Excellent attention to detail and the ability to multi-task
The ability to interact confidently with clients and colleagues
The ability to work well in a team environment
Strong interpersonal skills
Strong prioritisation skills and ability to follow process
Patience and empathy when dealing with customers and colleagues
Effective problem solving skills based on clear reasoning and sound rationale
Tactful, diplomatic and able to thrive in an ever-changing environment
Ability to work pro-actively, under pressure and independently with minimal direction
A good understanding of process design and documentation
An understanding of the importance of excellent customer service and a “can do” attitude

Knowledge and Experience

IT industry experience
Active Directory
Microsoft Office 2016/O365
Microsoft Visio
SharePoint
MS Teams
ServiceNow ITSM
ITIL Best Practice
Knowledge of administrative and clerical procedures

Compliance and Regulatory Responsibilities

To remain compliant with FCA requirements at all times
To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.
To share ideas, best practice and other information within the team
Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements
Maintain accurate records and deal with correspondence appropriately

Professional Qualifications

Relevant professional IT qualifications
ITIL Foundation V3/V4

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Apply Now

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