Associate manager Work, Jobs in Loughborough, Lec (with Salaries)

Student Support Officer
Fairfield School of Business —Leicester
- Weekend availability
- Bachelor's degree
- No degree
- In-person
Quick apply
1d
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Analysis skills
- AI
- Communication skills
14d
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Business Development Manager
Brush Group —Loughborough
- Monday to Friday
- Hybrid work
- CRM software
- English
- Microsoft Office
- Employee assistance programme
- Life insurance
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior ERM Consultant
Gallagher —Meadows
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
Client Service Manager
Gallagher —Meadows
- Remote
- Bachelor's degree
- Travel
- Computer skills
1d
Associate Creative Director of Copy
Thermo Fisher Scientific —Loughborough
- Full-time
- Marketing
- Presentation skills
- Bachelor's degree
3d
Marketing Manager
Syensqo —Heanor
- £65,000 - £90,000 a year
- Business development
Quick apply
1d
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
Facilities Manager
SC Johnson Professional —Denby
- Weekend availability
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- Data analysis skills
- English
- Bachelor's degree
Trainee Real Estate/Community Associate
Celvista Limited —Leicester
- £26,436.80 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
Events Project Manager
Associate Events Limited —Leicester
- £33,000 - £36,000 a year
- Full-time
- Marketing
- English
- Business development
- Work from home
Quick apply
HR Advisor
TruFrame —Melton Mowbray
- £26,000 - £29,000 a year
- Full-time
- English
- Microsoft Office
- Continuous improvement
Quick apply
2d
Records Management Associate
Perceptive —Nottingham
- Full-time
- English
- Administrative experience
- Communication skills
Registered Nurses
LOROS Hospice —Leicester
- Monday to Friday
- Communication skills
2d
Associate - PMQS
Gateley —Market Harborough
- Business development
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
9h
Sales Associate
Castore —Derby
- Communication skills
Quick apply
Private Client - Associate
Buckles Solicitors LLP —Nottingham
- Hybrid work
- Business development
- Travel
- Communication skills
- Annual leave

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Student Support Officer

Fairfield School of Business -
Leicester

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

Record keeping
Customer communication
Student engagement
Internal department liaison
Complaint handling
Bachelor's degree
Working with students
Client services
Post-secondary education experience
Student welfare
Signposting to community resources
Communication skills

Full job description

Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities.

With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach.

At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed.

Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future.

Job Purpose

The Student Support Officer will provide direct support for students with any administrative, pastoral and welfare issues. They will provide high-quality, proactive, services that enhance the student experience and promote engagement and wellbeing. The Student Support Officer serves as a key point of contact for students, offering advice, guidance, and referrals to appropriate services within or outside the institution.

The Student Support Officer will be located in one of the teaching campuses and will report directly to the Associate Dean of the respective Campus. The Student Support Officer is part of the Student Support and Welfare Services, which is overseen by the Student Life Cycle and Enhancement Manager.

Key ResponsibilitiesPrincipal Duties

Act as the first point of contact for students seeking support with administrative, personal, welfare, or wellbeing concerns and offer confidential, impartial and non-judgmental advice and guidance. This includes meeting students in person and answering emails and phone calls.
Monitor student engagement and attendance, identifying those at risk and providing early support or intervention where appropriate.
Provide support to students regarding applications to the Student Loan Company and any related queries.
Support students with policies and procedures relating to Extensions, Mitigating Circumstances, Appeals, Interruptions, Withdrawals, and Complaints.
Work with students on an individual basis to solve issues before they become formal complaints.
Maintain accurate and up-to-date records of student interactions in line with GDPR and institutional policies.
Support student’s welfare and wellbeing by providing confidential advice and guidance on a wide range of issues including mental health, housing, financial hardship, bullying or harassment, and general wellbeing.
Work collaboratively with internal departments to ensure students have access to the support they need (e.g., Student Welfare, safeguarding, Personal Academic Tutors or Academic Support), or refer to trusted external agencies as required.
Support and contribute to the delivery of induction, wellbeing workshops, and student engagement activities and events.
Conduct Student Support Interviews with students and applicants, where additional needs and reasonable adjustments may be required, and ensure their implementation.
Assist students in applying for Disabled Student Allowance (DSA), and in the support allocated to them.
Assist in measures to enhance and capture the student voice.
Engage in continuing professional development (CPD)
Any other required duties from the department.

Person Specification

Essential:

Previous experience in a customer-facing or client-facing role.
Excellent interpersonal and communication skills, with the ability to work empathetically and confidentially.
Excellent organisational and record-keeping skills.
Ability to maintain a calm attitude under pressure, for example when dealing with challenging and stressful situations.
Ability to work as part of a team and to collaborate with others in ensuring holistic support is provided to students to support their pastoral and learning needs.
Ability to work within set processes, policies and guidelines.
Flexibility to work evenings and weekends.
Commitment to helping FSB meet its institutional Values namely:
Education and learning through excellence
Accountability and academic integrity
Professionalism and support
Widening access and participation and promoting equality of opportunity

Desirable:

A Bachelor’s degree or equivalent professional qualification, ideally in a relevant subject (e.g. customer service, events, Mental Health, Social Work, Education/Teaching).
Experience of working in a Higher Education (HE) institution.
Knowledge of various issues that affect students e.g. mental health, disabilities, neurodivergence, and social needs.
Experience of supporting events and/or delivering workshops.
Knowledge of relevant policy e.g. Data Protection, Safeguarding, Equality, Diversity and Inclusivity.

Work Location: In person

Quick apply

Refine Your Search

associate manager jobs in loughborough, lec

Student Support Officer

Customer Relationship Lead

Retail Sales Advisor - Leicester

Business Development Manager

Customer Account Coordinator

Senior ERM Consultant

Client Service Manager

Associate Creative Director of Copy

Marketing Manager

Customer Service Manager - Furniture and Lighting

Facilities Manager

ICQA Operations Manager, UK Customer Fullfillment

Trainee Real Estate/Community Associate

Events Project Manager

HR Advisor

Records Management Associate

Registered Nurses

Associate - PMQS

Sales Associate

Private Client - Associate

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