Application support analyst Work, Jobs in Ridgmont, Bdf (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
2d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
8d
Digital Media Data Assistant
upriseUP —Chesham
- £26,000 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- English
- Maths
- Flexible schedule
Senior HR Analyst (Success Factors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
2d
Data Analyst
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
- Salesforce
- SQL
- Communication skills
- Employee discount
- Gym membership
Quick apply
14d
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Oracle Financials Analyst
Skechers USA, Inc. —St Albans
- Oracle
- ERP systems
- Bachelor's degree
- Free parking
Quick apply
5d
PTC Windchill PLM Developer
in-tech group Ltd —Stevenage
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
14d
Senior Intelligence Analyst
Hertfordshire County Council —Stevenage
- £48,226 - £53,460 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
5d
Senior Digital Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Bachelor's degree
- Travel
- Employee assistance programme
7d
Senior Application Operations Engineer
FCDO Services —Hanslope
- £48,801 - £50,270 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Annual leave
8d
Security Operations Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Azure
- AWS
- Continuous improvement
- Annual leave
- Employee discount
5d
Qlik Data Analyst
Affinity Water —Hatfield
- From £55,000 a year
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
- Employee discount
22h
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- English
- Project management
PLM Windchill Developer| Stevenage, UK
Infosys —Stevenage
- DevOps
- Java
- Analysis skills
5d
Security Manager - SOC
Tesco UK —Welwyn Garden City
- Full-time
- IT
- AI
- Leadership
- Employee assistance programme
AI Consultant
Equifax —London
- Full-time
- Data analysis skills
- Master's degree
- SQL
- Sick pay
Digital Solutions Enterprise Services Domain Lead
MBDA —Stevenage
- £60,000 - £65,000 a year
- Hybrid work
- Project management
- IT
- Communication skills
- Free parking
6d

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
2 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

application support analyst jobs in ridgmont, bdf

Service Operations Analyst

1st Line Support Analyst

Digital Media Data Assistant

Senior HR Analyst (Success Factors, Onboarding)

1st Line Service Desk Analyst

JML Analyst

Data Analyst

Business Analyst

Oracle Financials Analyst

PTC Windchill PLM Developer

Senior Intelligence Analyst

Senior Digital Analyst

Senior Application Operations Engineer

Security Operations Manager

Qlik Data Analyst

IT Project Manager

PLM Windchill Developer| Stevenage, UK

Security Manager - SOC

AI Consultant

Digital Solutions Enterprise Services Domain Lead

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