Technical support Work, Jobs in Dunmurry, Ant (with Salaries)

First Line Customer Support
Barclay Communications —Belfast
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Bereavement leave
Quick apply
3d
Engineer, Technical Support, EP Cube Energy Storage (m/w/d)
Canadian Solar EMEA GmbH —Belfast
- Remote
- Sales
- Engineering
- English
Quick apply
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
IT Support Technician
NAVANTIA UK —Belfast
- Full-time
- Spanish
- Windows
- Office experience
Quick apply
IT Support Engineer
Eurolaser technologies —Belfast
- £120 - £150 a day
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Futures e-Trading Technology - Client Services VP Technology Lead
Citi —Belfast
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme
Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Technical Support Manager
Hosting Nica Technology Services Ltd —Belfast
- £45,000.00 - £57,090.25 a year
- Full-time
- Customer service
- IT
- In-person
- Sick pay
Quick apply
14d
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
Quick apply
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
PC Belfast Computer Shop & Services —Belfast
- £27,000 - £30,000 a year
- Full-time
- Customer service
- IT
- In-person
- Employee discount
Quick apply
2d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
11d
Incident Support Engineer
Camlin Group —Lisburn
- Full-time
- Communication skills
Quick apply
5d
Applications Support Technical Lead Analyst - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
9d
Custody Support - Application Support Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Global Financial Crimes Specialist â€“ IT SPOC
Bank of America —Belfast
- Full-time
- Customer service
- Organisational skills
- IT
5d

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First Line Customer Support

Barclay Communications -
Belfast

Quick apply

Job details

Permanent | Full-time
From £26,500 a year
3 days ago

Benefits

Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Company events
Employee discount
Bereavement leave
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Technical support
VoIP
Organisational skills
Customer support
Communication skills

Full job description

Join Our Team –

We are looking for a motivated and customer-focused individual to join our team in a First Line Customer Support role. While previous experience in telephony or broadband support would be an advantage, it is not essential, and you should be eager to learn, comfortable using technology, and confident communicating with customers by phone and email.

In this role, you will be the first point of contact for customers, helping to resolve queries, troubleshoot issues, and provide excellent service. Full training will be provided, and we are looking for someone who can quickly develop their technical knowledge, work effectively under pressure, and contribute to maintaining high levels of customer satisfaction.

Key Responsibilities

Provide advanced support for telephony and broadband issues.
Act as the escalation point for complex faults and system configuration challenges.
Telephony and Broadband System Maintenance:
Oversee the maintenance of VOIP and on-premises phone systems, ensuring they operate efficiently and effectively.
Manage broadband network configurations and resolve any issues related to broadband performance.
Troubleshooting and Issue Management:
Identify, troubleshoot, and resolve faults within telephony and broadband systems in line with agreed SLAs.
Maintain proactive communication with clients to update them on the status of ongoing issues.
Customer Service Excellence:
Deliver exceptional customer service by addressing support queries with professionalism and urgency.
Ensure that all interactions with customers reflect a high level of service and support
Documentation and Reporting:
Accurately log all support requests and incidents in the Salesforce system.
Maintain detailed documentation to facilitate seamless handovers and future reference.
Billing and Contract Support: Address and resolve customer billing and contract-related queries effectively.
System Configuration and Setup: Configure routers and perform system builds to support telephony and broadband requirements.
Coordination with Third Parties: Liaise with third-party vendors and service providers as necessary to resolve issues and implement solutions.
Process Adherence: Follow internal processes and procedures to ensure consistent and high-quality support delivery.

Essential Criteria

Minimum GCSEs, including Maths and English, or equivalent qualifications.
Excellent communication, interpersonal, and active listening skills.
Strong organisational skills and the ability to work independently.
Proficiency in Microsoft Outlook, Word, and Excel.

Desirable Criteria

Experience with VOIP and on-premises telephony systems, including Gamma, IPECS LG (cloud and on-prem), and NEC.
Experience in a similar technical support role.

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Referral programme

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in dunmurry, ant

First Line Customer Support

Engineer, Technical Support, EP Cube Energy Storage (m/w/d)

IT Support Analyst

IT Support Technician

IT Support Engineer

Futures e-Trading Technology - Client Services VP Technology Lead

Telematics Support Advisor

Technical Support Manager

Telecom Support Engineer

Support Analyst

Technical Support Engineer II

2nd Line Support Consultant

IT Technician

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Managed IT Services Field Engineer

Junior Service Desk Analyst

Incident Support Engineer

Applications Support Technical Lead Analyst - Vice President

Custody Support - Application Support Technical Lead - Vice President

Global Financial Crimes Specialist â€“ IT SPOC

I want to receive the latest job alerts for technical support in dunmurry, ant

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