Desktop/ server support analyst Work, Jobs (with Salaries)

End User Support Analyst (Lead I - Lab Support)
UST —London
- Windows
- IT
- In-person
Quick apply
1h
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- Microsoft Powerpoint
- Microsoft Outlook
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1st/2nd Line IT Support Analyst
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- £28,000 a year
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- Azure
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- £35,000 a year
- Azure
- Windows
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- Employee assistance programme
Quick apply
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
7d
Service Desk Analyst
JCDecaux —London
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- £30,000 a year
- Full-time
- Hybrid work
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Quick apply
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Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
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Technical Support Analyst
Aerial Direct —Fareham
- Customer service
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- Employee assistance programme
- Employee discount
Quick apply
Level 2 Support Engineer
Virtuoso —West Malling
- £29,000 - £33,000 a year
- Full-time
- Communication skills
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- Paid training
- Annual leave
Quick apply
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
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- Azure
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- Microsoft Office
- Free parking
- Annual leave
Quick apply
9d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
13h
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ABFoods —Peterborough
- Full-time
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Quick apply
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Cisilion —London
- Azure
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Xerox —Southampton
- Full-time
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13d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
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- Microsoft Office
Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
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- Windows
Quick apply
2d
Senior IT Analyst
Spectrum Geosurvey Limited —Lymington
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply

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End User Support Analyst (Lead I - Lab Support)

UST -
London

Quick apply

Job details

1 hour ago

Qualifications

Microsoft Windows Server
Desktop support
TCP
Windows
VoIP
IT support
IT
TCP/IP
Communication skills
Active Directory
Time management

Full job description

Role description

End User Support Analyst

UST are currently recruiting for an End User Support Analyst, who provides first and second-tier support via phone, email, and remote connection to resolve routine problems related to hardware, software, and peripherals.

Location London
Four days per week on-site.

About the role

The successful candidate will have a proven understanding of a wide range of end-user computing technical requirements, including hardware knowledge and troubleshooting. The analyst leverages detailed knowledge of the organization s IT infrastructure environment to effectively deliver IT and business requirements.

The role focuses on resolving as many requests as possible during first contact, determining urgency, prioritizing appropriately, and responding to support requests either through corrective action or by routing issues to the appropriate IT specialists.

You will provide customer-oriented follow-ups in a courteous, efficient, and timely manner, records and closes service requests using a ticket management system, and plays a key role in internal change management, purchasing, and communications procedures.

Key deliverables

Maintain high customer satisfaction by representing IT courteously, professionally, and effectively
Provide first- and second-level support and appropriate follow-ups for regional IT systems, including PCs, printers, servers, and related IT equipment
Clearly document and effectively prioritize user requests within the ticket management system
Coordinate support for office building-related IT issues such as network room power, UPS, HVAC, telephony, and collaboration tools including video conferencing
Provide first-level troubleshooting for VoIP phone systems and network communications
Identify, isolate, document, and define problems; resolve them in a timely manner where possible, and escalate to appropriate teams in line with SLA processes
Complete assigned activities, delegate tasks to regional technical associates when appropriate, and deliver projects/tasks to defined requirements
Install and support software, desktops, laptops, and peripheral equipment
Update documentation and provide basic end-user training
Mentor and provide ongoing assistance and instruction to new technical associates
Maintain and manage IT asset inventories
Manage and organize support-related knowledge base information
Proactively identify areas for improvement, communicate recommendations to management, and lead or participate in solution design initiatives
Participate in on-call rotation during EMEA regular working hours
Follow established standard operating procedures, policies, and direction

Experience and Skills

Knowledge of Windows desktop environments
Knowledge of Windows Server administration (Active Directory, Exchange)
Ability to work efficiently as part of a global team environment
Ability to work independently with strong initiative, task ownership, and time management
Strong diagnostic skills for both software and hardware issues
Excellent oral and written communication skills
Ability to build and manage effective working relationships with stakeholders at all levels
Prior experience working as part of global project teams
Experience providing white-glove executive service and support

Skills

it support,desktop support,windows administration,tcp/ip,voip server,

Skills

it support,desktop support,windows administration,tcp/ip,voip server,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Quick apply

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