Customer resolution expert Work, Jobs in Leeds, Eng (with Salaries)

Customer Liaison Officer
Fortem Solutions Ltd —Leeds
- Monday to Friday
- Travel
- Negotiation
- Annual leave
- Life insurance
2d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
Customer Motor Claims Handler
Zego —Halifax
- Full-time
- Hybrid work
- AI
Quick apply
First Response Restoration Technician
Trinity Claims —Leeds
- From £25,500 a year
- Customer service
- Administrative experience
- Driving
- Annual leave
- Life insurance
Quick apply
Financial Crime Risk Manager - 12 month FTC
GoCardless —Leeds
- Annual leave
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
7d
Continuous Improvement Lead
Hiscox —York
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
13d
SAP Record to Report Specialist
Bakkavor —Leeds
- Azure
- Computer Science
- Master's degree
- Employee discount
- Life insurance
NEC Service Manager
Yorkshire Water —Bradford
- £50,663 - £63,329 a year
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
VAT Director
PKF Littlejohn —Leeds
- Full-time
- Training & development
- Business
- Accounting
- Annual leave
Controls Integrator I - Permanent Installation
Tait —Pontefract
- Full-time
- Programmable logic controllers
- Travel
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Principal Design Engineer - HV Plant
Balfour Beatty —Leeds
- Part-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
- Annual leave
Controls Integrator II - Permanent Installation
Tait —Pontefract
- Full-time
- Programmable logic controllers
- Travel
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Senior Customer Service Representative
Waystone —Leeds
- Full-time
- Hybrid work
- Customer service
- Financial services
Quick apply
Call Out Advisor - Boilers and A/C
Zuno —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Customer Experience Advisor
Novuna —Leeds
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
2h
Front of House
Slazenger Padel Clubs —Leeds
- Part-time
- Administrative experience
- Communication skills
Quick apply
Customer Relations Advisor
Cox Automotive —Leeds
- £27,882 a year
- Full-time
- CRM software
- Continuous improvement
- Mentoring
- Employee discount
9d
Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Credit Controller
Bspoke Insurance Group Limited —Leeds
- £30,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply

I want to receive the latest job alerts for customer resolution expert in leeds, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Liaison Officer

Fortem Solutions Ltd -
Leeds

Apply Now

Job details

Permanent
2 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance
Life insurance

Qualifications

Driving Licence
Stakeholder liaison
Microsoft Office Suite
Tenant engagement
Customer interaction
Negotiation

Full job description

The Role

We are currently looking for an experienced Customer Liaison Officer to join our Guinness Partnership. We're delivering window replacements, fire doors, roofing and painting works for The Guinness Partnership.

Willingness to travel is essential for this role. The areas you'll be travelling to are across Yorkshire and Derbyshire - so we are looking for someone who is happy to travel.

This is a permanent contract and the core working hours are Monday to Friday 8am-4:30pm.

We offer a Competitive Annual Salary, Motor Expenditure Allowance (MEA) plus loads more! See below, full list of Fortem benefits on offer!

The Customer

Fortem have partnered with The Guinness Partnership, on this social housing refurbishment project.

Duties and Responsibilities

Customer Liaison Officer duties and responsibilities include:

Proactively follow up on no-access properties to arrange retrofit survey appointments.
Lead resident and community engagement initiatives, building strong relationships with local communities.
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

What You Will Need

The Customer Liaison Officer will meet the following criteria:

Essential criteria:

Previous experience of working in a similar role
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence and vehicle (mileage can be expensed).
Able to travel across the Yorkshire region; North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool.

Desirable criteria:

Experience of working within the Social Housing sector
CLO/TLO experience

Benefits

Competitive Annual Salary plus Motor Expenditure Allowance (MEA)

Eligible for company performance bonus up to 10% per annum ( Pro rata)

25 days annual leave + bank holidays & your birthday off* (34 days total)

Pay review every year

26 weeks full pay maternity leave

8 weeks full pay paternity leave

Discounted gym memberships at national and local gyms

Up to £3,000 colleague referral fee

Vast directory of training on bespoke in-house Learning Management System

24/7 access to GP appointment for you and your immediate family from Day 1

Private pension employer contribution 3-6% of your base salary into your pension pot

Life Insurance, dental care, private healthcare insurance and eye care vouchers

Cycle-to-work scheme, mobile phone provider shopping discounts & more

Who Are We

Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams – Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.

We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.

Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.

We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.

Please apply with your updated CV or contact us at the Recruitment team.

Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV’s from agencies. If speculative CVs are sent, no fee will be applicable.

Job Reference: FOR04926

Apply Now

Refine Your Search

customer resolution expert jobs in leeds, eng

Customer Liaison Officer

Multichannel Cx Agent

Customer Motor Claims Handler

First Response Restoration Technician

Financial Crime Risk Manager - 12 month FTC

IT Support Engineer

Continuous Improvement Lead

SAP Record to Report Specialist

NEC Service Manager

VAT Director

Controls Integrator I - Permanent Installation

Principal Design Engineer - HV Plant

Controls Integrator II - Permanent Installation

Senior Customer Service Representative

Call Out Advisor - Boilers and A/C

Customer Experience Advisor

Front of House

Customer Relations Advisor

Renewables Callout Advisor

Credit Controller

I want to receive the latest job alerts for customer resolution expert in leeds, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected