Senior operations associate Work, Jobs in Cheadle, Gtm (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
7d
COO Business Operations Associate
Royal London —Alderley Edge
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
11d
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
12d
Senior Associate, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Business Development Associate Director
EMS Healthcare —Macclesfield
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Annual leave
Quick apply
6d
Senior Contract Manager
ADP —Manchester
- English
- Bachelor's degree
- Contracts
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- Customer service
- English
- Administrative experience
4d
Corporate Senior Associate
LegalVision —Manchester
- Full-time
- Hybrid work
- Sick pay
Quick apply
Senior Site Reliability Engineer
Canonical —Manchester
- Remote
- Computer Science
- Engineering
- Travel
- Employee assistance programme
Quick apply
Associate Director of Toxicology
Key Forensic Services —Warrington
- Full-time
- Quality control
- Organisational skills
- Budgeting
- Employee assistance programme
Quick apply
7d
Associate Director Planning - Energy & Natural Resources
Turner & Townsend —Warrington
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Quick apply
Aftersales Manager
Invicta - Bolton —Bolton
- Up to £55,000 a year
- Full-time
- Team management
- In-person
- Mechanical knowledge
- Employee discount
- Life insurance
Quick apply
2h
Associate Director – Project Management (Northwest)
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
- Management
- Contracts
- School
Infrastructure Project Manager - Manchester Lead
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Project management
- Organisational skills
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
9d
Assistant Store Manager - Manchester
Emma – The Sleep Company —Manchester
- Full-time
- Sales
- English
- Retail management
- Annual leave
- Employee discount
5h
Associate Nuclear Waste Consultant
AECOM —Warrington
- Full-time
- Hybrid work
- Management
- Engineering
- Project management
Head of Payroll
JDSPORTS —Bury
- Full-time
- Public speaking
- Continuous improvement
- Team management
- Employee discount
Quick apply
12d
Director, Digital Forensics & Incident Response (Global)
NCC Group —Manchester
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Annual leave
Quick apply

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Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
7 days ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Succession planning
EDI
Stakeholder collaboration
Internal department liaison
Performance management
Analysis skills
Continuous improvement
Relationship management
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Account management
Team motivation leadership
Supply chain customer service
Distribution operations team management

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

senior operations associate jobs in cheadle, gtm

Customer Operations Team Leader

COO Business Operations Associate

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Senior Associate, Client Service

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Senior Site Reliability Engineer

Associate Director of Toxicology

Associate Director Planning - Energy & Natural Resources

Aftersales Manager

Associate Director – Project Management (Northwest)

Infrastructure Project Manager - Manchester Lead

Join the Growing Cyber Security Practice at Methods

FP&A Analyst

Assistant Store Manager - Manchester

Associate Nuclear Waste Consultant

Head of Payroll

Director, Digital Forensics & Incident Response (Global)

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