Band 5 Work, Jobs in Dudley, Eng (with Salaries)

Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
2d
Band 5 Psychological Wellbeing Practitioner
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
- Remote
- Case management
Building Information Modelling (BIM) Support
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- AutoCAD
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Chaplain C: Sikh - Part Time (4 hours per week)
Ministry of Justice —Wolverhampton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
2d
Band 5 Senior Dental Nurse - Restorative
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Part-time
- Rehabilitation centre
7d
Police Custody Nurse or Paramedic
Mitie —West Bromwich
- £41,000 a year
- 8 hour shift
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
11d
Contract Management Officer - Workplace Services
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Data analysis skills
- Presentation skills
- Travel
7d
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
3d
Band 4 to 5 STEP Technician- Parenteral Nutrition
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £28,392 - £39,043 a year
- Weekend availability
- Organisational skills
- Time management
2d
Asset Information Assurance Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
Contract Data Controller
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Travel
7d
Band 5 Speech and Language Therapist
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
- Rehabilitation centre
- Communication skills
- School
3d
Band 5 Occupational Therapist - Community Rehabilitation Team
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
- Rehabilitation centre
- Leadership
3d
Assistant Engineer - Highway Management
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £37,280 a year
- Hybrid work
- AutoCAD
- Customer service
- Project management
- Free parking
- Annual leave
14d
Mental Health Practitioner
Midlands Partnership University NHS Foundation Trust —Telford
- £39,959 - £48,117 a year
- Full-time
- Care plans
7d
Band 5 Workforce Systems Implementation Administrator
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Part-time
- Rehabilitation centre
4d
IPS Employment Specialist
Rethink Mental Illness —Coventry
- £32,073 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- No degree
- Annual leave
- Employee assistance programme
4d
Government Soft Landings (GSL) Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme

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band 5 jobs near dudley, eng

Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£27,000 - £37,400 a year

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
Sales
Customer service
English
Data entry
Phone etiquette

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£27,000–£30,000 base (by tier) on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£27,000 starting base (Tier A), rising to £28,500 (Tier B) and £30,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £29,700 (Tier A) rising to £33,000 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£32,400 starting base (Tier A), £34,200 (Tier B), £36,000 (Tier C)
Realistic OTE at target: £35,640 (Tier A) rising to £39,600 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Customer Service Advisor → Senior Customer Service Advisor → Customer Service Manager. Senior Advisors sit at £31,000–£34,000 base by tier (OTE up to around £37,400 at Tier C); CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 2-3 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £27,000.00-£37,400.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 3 years (required)
Sales: 1 year (required)
Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

band 5 jobs in dudley, eng

Customer Service Advisor

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Band 5 Psychological Wellbeing Practitioner

Building Information Modelling (BIM) Support

Chaplain C: Sikh - Part Time (4 hours per week)

Band 5 Senior Dental Nurse - Restorative

Police Custody Nurse or Paramedic

Business Continuity, Preparedness and Resilience Practitioner

Contract Management Officer - Workplace Services

G6 Assistant Director of Change Governance

Band 4 to 5 STEP Technician- Parenteral Nutrition

Asset Information Assurance Lead

Contract Data Controller

Band 5 Speech and Language Therapist

Band 5 Occupational Therapist - Community Rehabilitation Team

Assistant Engineer - Highway Management

Mental Health Practitioner

Band 5 Workforce Systems Implementation Administrator

IPS Employment Specialist

Government Soft Landings (GSL) Lead

I want to receive the latest job alerts for band 5 in dudley, eng

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