Client relations specialist Work, Jobs in Thornton, Fif (with Salaries)

Resident Liaison Officer
Harmony Fire —Edinburgh
- Full-time
- Microsoft Word
- Writing skills
- Organisational skills
Quick apply
8d
Associate, Portfolio Analytics & Reporting, PFS
BlackRock Investments —Edinburgh
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Life insurance
6d
Senior Consultant/Document Controller Real Estate Digital- UK Wide
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
Quick apply
1d
Project Controls Specialists (all levels) - Performance & Reporting
Turner & Townsend —Edinburgh
- Full-time
- Data analysis skills
- Travel
- Leadership
Quick apply
Associate Director - Procurement
Turner & Townsend —Edinburgh
- Full-time
- Management
- Engineering
- Travel
Quick apply
Senior Security Consultant
Leonardo UK Ltd —Edinburgh
- £44,171 - £63,000 a year
- Full-time
- Hybrid work
- Engineering
- IT
- Flexible schedule
- Referral programme
Retail Security Officer
Bardwood —Glenrothes
- £13.10 an hour
- Full-time
Quick apply
Lead People Partner
Waracle —Dundee
- Full-time
- Hybrid work
- Management
- Human resources
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
Lead People Partner
Waracle —Edinburgh
- Full-time
- Hybrid work
- Management
- Human resources
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
Retail security officer
Bardwood —Kirkcaldy
- £13.58 an hour
- Weekend availability
- Customer service
- Communication skills
Quick apply
Finance Analyst, Reward & Governance
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
- Employee discount
5d
Senior Consultant - Strategic Real Estate Advisory (Defence)
Turner & Townsend —Edinburgh
- Full-time
Quick apply
Manager, Financial Due Diligence, M&A
Deloitte —Edinburgh
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Cost Manager (NRM1)
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Leadership
Quick apply
Operations Manager – Leakage Framework
Hydrosave UK Ltd —Edinburgh
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
14d
Head of Credit, Edinburgh or London
Hampden Bank —Edinburgh
- Management
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Technology Resilience Lead
Barclays —Edinburgh
- Team management
- Mentoring
- Analytics
Associate, Private Credit Portfolio Analytics & Reporting, PFS - Edinburgh
BlackRock Investments —Edinburgh
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Life insurance
6d
Retail Security Officer
Bardwood —Edinburgh
- £13.10 an hour
- Full-time
Quick apply
Retail security officer
Bardwood —Edinburgh
- £13.58 - £14.90 an hour
- Weekend availability
- Customer service
- Communication skills
Quick apply

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Resident Liaison Officer

Harmony Fire -
Edinburgh

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Cycle to work scheme
Unlimited paid holidays
Company pension
Company events

Qualifications

Microsoft Word
Driving Licence
Client engagement
Stakeholder liaison
Writing skills
Microsoft Office Suite
Complaint handling
Tenant engagement
Client services
Organisational skills
Communication skills

Full job description

Description

Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

We are looking for a Resident Liaison Officer to be the friendly, professional face of Harmony on site — working directly with residents, clients, and delivery teams to ensure works are communicated clearly, concerns are handled promptly, and every resident feels informed, respected, and safe throughout.

This is a people-first role that sits at the heart of our project delivery. If you are a natural communicator who takes pride in doing right by residents and can hold your own in a fast moving construction environment — read on

Key Responsibilities

Act as the primary point of contact for residents throughout the duration of works — managing expectations, answering queries, and resolving complaints quickly and professionally.
Produce and distribute resident communications including letters, notices, and newsletters, ensuring residents are kept informed at every stage of the project.
Carry out pre-start resident consultations and introductory visits, building trust and rapport before works begin.
Coordinate access arrangements with residents and the site team, ensuring works programmes are not delayed due to access issues.
Record and track all resident contacts, complaints, and feedback accurately, escalating unresolved issues to the Project Manager.
Attend site meetings and resident engagement events, representing Harmony professionally at all times.
Liaise with vulnerable residents, ensuring appropriate additional support and adjustments are in place.
Support the site team with community relations — managing any noise, disruption, or safety concerns raised by residents or the wider community.
Produce regular resident satisfaction reports and contribute to continuous improvement of the resident experience.

Skills, Knowledge & Expertise

• An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time. • Proven experience in a resident liaison, customer service, or community engagement role — ideally within construction, housing, or a related environment. • Excellent verbal and written communication skills — able to engage confidently with a diverse range of residents. • Calm, empathetic, and professional under pressure — able to de-escalate difficult situations and find constructive solutions. • Strong organisational skills — able to manage a high volume of contacts, complaints, and access arrangements simultaneously. • Proficient in Microsoft 365 — particularly Outlook, Word, and Excel. • Comfortable working on active construction sites and adhering to H&S requirements. • Edinburgh-based and available full time. • Full UK driving licence.

Job Benefits

This is a chance to be the human face of one of the UK’s fastest-growing fire safety specialists — working directly with residents across Edinburgh and playing a vital role in ensuring every project leaves communities safer and better informed. At Harmony, we ask a lot — and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a company vehicle, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day at the office (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto-enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.

Harmony Fire is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.

About Harmony Fire

Harmony is a purpose-driven safety consultancy with in-house construction capabilities, specialising in the housing & NHS sectors.

We partner with over 80% of the UK’s Housing Associations and Local Authorities, delivering pragmatic, proportionate fire safety solutions that protect lives and withstand scrutiny.

Quick apply

Refine Your Search

client relations specialist jobs in thornton, fif

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Retail Security Officer

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