Program analyst Work, Jobs in Chilworth, Sry (with Salaries)

SaaS Operations Analyst
IDBS —Woking
- Full-time
- Bachelor's degree
- In-person
- Annual leave
QA Automation Tester
Scrumconnect Consulting —Croydon
- £65,000 a year
- Oracle
- DevOps
- SQL
Digital Analyst
QVC —West London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- SQL
- Computer skills
- Annual leave
- Employee assistance programme
Product Business Analyst
Eeze —London
- Hybrid work
- English
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Information Security Analyst
RSM UK —Crawley
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
3d
Medical Writer - 6 Month Fixed Term Contract
BD —Winnersh
- £43,300 - £66,025 a year
- English
- Master's degree
- Presentation skills
5d
Cybersecurity Analyst
Healix International —Esher
- Full-time
- Azure
- AWS
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
6d
Senior Risk Management Analyst
Cubic Corporation —Salfords
- Full-time
- Azure
- Computer Science
- Engineering
Retention Marketing Specialist - Maternity Cover
QVC —West London
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Sr. Analyst, OT Vulnerability Management
Digital Realty —Chessington
- Full-time
- Analysis skills
- IT
- Communication skills
Cyber Security & Network Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Maintenance
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
CSS Programme Manager (Service Owner)
Roke —Woking
- Full-time
- Project management
- Travel
- Business
.NET Application Support Engineer
Atos —Balham
- Hybrid work
- SQL
- Communication skills
- Annual leave
Network & Security Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Maintenance
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
Paid Media Manager
Thales —Crawley
- Full-time
- Remote
- Microsoft Excel
- Marketing
- Salesforce
GBS Supply Role Mapping Specialist
Reckitt —Slough
- Microsoft Excel
- Microsoft Access
- English
- Employee assistance programme
- Life insurance
4d
Digital Marketing Analyst
Perrigo —London
- Hybrid work
- In-person
10d
Senior Consultant
RELX —Heathrow
- Full-time
- English
- Master's degree
- Presentation skills
- Employee assistance programme
- Employee discount
Senior Consultant
RELX Group —Heathrow
- Full-time
- English
- Master's degree
- Presentation skills
- Employee assistance programme
- Employee discount
Senior Consultant
LexisNexis Risk Solutions —Heathrow
- Full-time
- English
- Master's degree
- Presentation skills
- Employee assistance programme
- Employee discount

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SaaS Operations Analyst

IDBS -
Woking

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

ISO 9001
Bachelor's degree
SaaS

Full job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other.

Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget

Learn about the Danaher Business System which makes everything possible.

The SaaS Operations Analyst is responsible for the delivery and ongoing management of the IDBS SaaS platform across the full customer lifecycle, working under the guidance of senior team members. The role involves executing defined operational tasks such as onboarding, in-life service support, scheduling upgrades, and coordinating offboarding, while ensuring activities align with established procedures. The Analyst is responsible for working directly with customers to resolve routine issues, handle standard customer requests, and maintain reliable and compliant SaaS environments. They also assist with qualification testing and provide customers with guidance on Installation Qualification (IQ) and Operational Qualification (OQ) processes. Working closely with teams such as Engineering and Customer Success, the Analyst helps ensure timely service delivery, adherence to quality and compliance standards, and overall customer satisfaction, while continuing to build technical and operational expertise.

This position reports to the SaaS Operations Manager and is part of the Customer Operations department located in Woking and will be an on-site role.

In this role, you will have the opportunity to:

Manage the IDBS SaaS platform across the full customer lifecycle (onboarding, upgrades, in-life and offboarding).
Respond to customer queries, resolve routine issues, and manage service requests.
Coordinate onboarding, upgrades, and offboarding directly with customers within defined timelines.

Perform qualification testing (IQ/OQ) and maintain compliant, operational SaaS environments.
Adhere to QMS, ISO standards, and company policies.

The essential requirements of the job include:

Bachelor’s degree or equivalent, preferably in a STEM subject, life sciences, or similar.
Suitable for graduates.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to lift, move or carry equipment up to 10lb.

It would be a plus if you also possess the following experience:

Awareness of ISO 27001 and ISO 9001.
Understanding of IQ/OQ processes.

IDBS, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

Refine Your Search

program analyst jobs in chilworth, sry

SaaS Operations Analyst

QA Automation Tester

Digital Analyst

Product Business Analyst

Information Security Analyst

Medical Writer - 6 Month Fixed Term Contract

Cybersecurity Analyst

Senior Risk Management Analyst

Retention Marketing Specialist - Maternity Cover

Sr. Analyst, OT Vulnerability Management

Cyber Security & Network Analyst

CSS Programme Manager (Service Owner)

.NET Application Support Engineer

Network & Security Analyst

Paid Media Manager

GBS Supply Role Mapping Specialist

Digital Marketing Analyst

Senior Consultant

Senior Consultant

Senior Consultant

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