Fly in fly out Work, Jobs in London, Eng (with Salaries)

Customer Support Associate
Lupa Pets —London
- Full-time
- Hybrid work
- AWS
- APIs
- Communication skills
Quick apply
Environmental Enforcement Officer - Ealing
APCOA PARKING (UK) LTD —Ealing
- £14.80 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Quick apply
Litter Picker
Mitie —Ruislip
- £14.85 an hour
- Part-time
Operations Coordinator
Home Made —London
- £28,000 - £32,000 a year
- Hybrid work
- Annual leave
- Work from home
Quick apply
Environmental Support & Enforcement Officer
Environmental Support & Enforcement Officer Wandsworth —Wandsworth
- £14.80 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
Operations Associate - Graduate Internship
Partly —London
- £102 a day
- Full-time
- Remote
- Microsoft Powerpoint
- Engineering
Supervisor
Vagabond Wines —Fulham
- £13.26 - £15.50 an hour
- Full-time
- Bar
- English
- Employee assistance programme
- Employee discount
9d
Team Leader
Veolia ES (UK) Limited —Camden
- £17.73 an hour
- Weekend availability
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
9d
Technical Project Manager Tether Wallet (100% Remote Worldwide)
Tether Operations Limited —London
- Full-time
- Remote
- Computer Science
- Engineering
- English
Housing Officer
Chime Housing —Watford
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Annual leave
6d
Bar Staff
Dorking Wanderers FC —Dorking
- £13 - £15 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
7d
Technical Project Manager Tether Wallet - 100% remote
Tether Operations Limited —London
- Full-time
- Remote
- Computer Science
- Engineering
- English
Founding Product Manager (EU/UK Based - Remote)
Duvo Inc —London
- £125,000 - £175,000 a year
- Full-time
- Remote
- Sales
- SQL
- APIs
Videographer
Fuse Energy —London
- Hybrid work
- Annual leave
Quick apply
Operations Associate
Lupa Pets —London
- Full-time
- Hybrid work
- AWS
- Project management
- Communication skills
Quick apply
Team Member - Guest Experience Lead
KFC Hayes Town - Station Road —Hayes
- Up to £12.21 an hour
- Full-time
- Employee discount
4d
Military Pilot Pathway
British Airways —Heathrow
- Full-time
- Military
- English
- Employee discount
- Life insurance
Solutions Engineer, Expansion UK
Partly —London
- Full-time
- SQL
- IT
- Gym membership
- Flexible schedule
Growth Generalist
Conduct —London
- Full-time
- Analysis skills
Account Executive
Lupa Pets —London
- Full-time
- Hybrid work
- Sales
- AWS
- IT
Quick apply

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Customer Support Associate

Lupa Pets
London

Quick apply

Job details

Full-time

Qualifications

AWS
Zendesk
APIs
Customer support
Communication skills

Full job description

About Us

Lupa is building a category defining product the industry has never seen before.

We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever.

The traction speaks for itself: founded in 2023 and already one of Europe's top 100 AI startups, with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. We've attracted exceptional people from the likes of Palantir, Google, DeepMind, BCG, Meta, and AWS and we're just getting started.

This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it.

In this role, you will:

Triage, investigate, and resolve customer support queries across email and live chat, owning each case through to resolution
Develop and maintain deep product knowledge, becoming the go-to expert for platform questions inside the team
Identify, document, and escalate recurring issues to Success and Product with clear context and evidence
Contribute to and maintain the internal knowledge base, writing documentation that reduces repeat queries
Represent Lupa at client events and in direct customer conversations with confidence and credibility
Monitor your response times, resolution rates, and CSAT scores, and actively look for ways to improve them

Your background looks something like:

Solid background in a customer support role ideally at a SaaS business or a consumer brand known for exceptional service
Excellent written communication, your responses are clear, concise, warm, and free of jargon
The organisational ability to manage multiple open cases simultaneously without letting anything slip
A proactive approach to product knowledge, you stay on top of new features and known issues without being reminded
Hands-on experience with Intercom, Zendesk, Freshdesk, or similar (nice to have)
Some exposure to technical troubleshooting, reading logs, understanding API behaviour, working with engineering on bug reproduction (nice to have)
Experience supporting customers in healthcare, veterinary, or a regulated industry (nice to have)

As a person, you:

Take real pride in solving problems properly, not logging a ticket and moving on, but diagnosing, fixing, and explaining
Stay calm, clear, and constructive even when customers don’t
Have a genuine drive to improve the support function, not just maintain it
Are excited to work in-person from our Paddington, London HQ (or equivalent location)
Value working with people who are kind, ambitious, and pragmatic

What does success look like in 6 months?

You can resolve any support query independently and know the product and internal processes inside out
You’re consistently hitting strong CSAT and resolution time metrics (SLAs)
Your documentation contributions are saving the team real time every week

Quick apply

Refine Your Search

fly in fly out jobs in london, eng

Customer Support Associate

Environmental Enforcement Officer - Ealing

Litter Picker

Operations Coordinator

Environmental Support & Enforcement Officer

Operations Associate - Graduate Internship

Supervisor

Team Leader

Technical Project Manager Tether Wallet (100% Remote Worldwide)

Housing Officer

Bar Staff

Technical Project Manager Tether Wallet - 100% remote

Founding Product Manager (EU/UK Based - Remote)

Videographer

Operations Associate

Team Member - Guest Experience Lead

Military Pilot Pathway

Solutions Engineer, Expansion UK

Growth Generalist

Account Executive

I want to receive the latest job alerts for fly in fly out in london, eng

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