It support technician Work, Jobs in Ards, Dow (with Salaries)

IT Support Engineer
Eurolaser technologies —Belfast
- £120 - £150 a day
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee assistance programme
Quick apply
14d
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
Trainer - Technology
Henderson Group —Newtownabbey
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
Quick apply
First Line Customer Support
Barclay Communications —Belfast
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Bereavement leave
Quick apply
15h
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
AI Enablement Lead (Belfast based)
Freshteam —Belfast
- Full-time
- Salesforce
- JavaScript
- APIs
Applications Support Technical Lead Analyst - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
6d
Futures e-Trading Technology - Client Services VP Technology Lead
Citi —Belfast
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme
Engineer, Technical Support, EP Cube Energy Storage (m/w/d)
Canadian Solar EMEA GmbH —Belfast
- Remote
- Sales
- Engineering
- English
Quick apply
12d
IT Support Technician
NAVANTIA UK —Belfast
- Full-time
- Spanish
- Windows
- Office experience
Quick apply
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
Customer Support Associate
Finastra —Bangor
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
8d
Technical Support Manager
Hosting Nica Technology Services Ltd —Belfast
- £45,000.00 - £57,090.25 a year
- Full-time
- Customer service
- IT
- In-person
- Sick pay
Quick apply
11d
Global Financial Crimes Specialist â€“ IT SPOC
Bank of America —Belfast
- Full-time
- Customer service
- Organisational skills
- IT
2d
Service Desk Agent
Fujitsu —Belfast
- 12 hour shift
- Customer service
- Communication skills
2d
Incident Support Engineer
Camlin Group —Lisburn
- Full-time
- Communication skills
Quick apply
2d

I want to receive the latest job alerts for it support technician in ards, dow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Engineer

Eurolaser technologies
Belfast

Quick apply

Job details

Temporary
£120 - £150 a day
13 days ago

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
English
Windows
Microsoft Office
ServiceNow
IT
Customer support
Communication skills
Active Directory

Full job description

Desk side Level 2 Role (Desktop Technician)

This position assists staff with technical support of desktopPCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

· Must have a full UK driving licence and willing to travel.

Main Responsibilities include:

§ Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.

§ Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement

§ To provide infrastructure administration functions

§ Providing on-site cover as part of a shift arrangement

§ Support inline with contracted business working hours

§ Provide site support in remote offices when required

§ Being prepared to work out of hours when required

§ Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

§ Taking ownership of issues through to resolution on all appropriate requests

§ Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information

§ Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service

§ Providing daily ticket updates to ensure users are fully updated on updates

§ Move equipment associated with service requests, inline with health and safety guidelines

§ Performing asset inventory activities as needed

§ End user training and guidance on the use of hardware and software

§ Recommends and / or performs upgrades to end user devices

§ This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork

§ Performs other duties as assigned

Technical Skills:

§ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

§ Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications

§ Administration experience of MS Active Directory users & groups, policies, and management concepts

§ Effective communication by Engineer in English and local languages is mandatory

Business Skills:

§ Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided

§ A self-starter with ability to work on their own initiative

To work through issues analytically to a successful conclusion
An individual with a minimum of 3 year’s experience

Desired Experience:

§ At least 4+ years of experience in the field or in a related area required

§ Prior experience on Desktops, Workstations, Notebooks and Printers

§ Collaboration experience including remote control of PCs and video conferencing knowledge

§ Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

§ Strong Microsoft Office skills (Outlook, Word, and Excel)

§ Thorough understanding of Outlook's calendaring tool. Teams workings.

§ Strong customer service skills

§ Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

§ Strong written and verbal communication skills (English being the local language)

§ Must be detail oriented and self-motivating

§ Background security check required

Pay: £120.00-£150.00 per day

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in ards, dow

IT Support Engineer

IT Support Analyst

2nd Line Support Consultant

Technical Support Engineer II

Trainer - Technology

Support Analyst

First Line Customer Support

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

AI Enablement Lead (Belfast based)

Applications Support Technical Lead Analyst - Vice President

Futures e-Trading Technology - Client Services VP Technology Lead

Engineer, Technical Support, EP Cube Energy Storage (m/w/d)

IT Support Technician

Telecom Support Engineer

Customer Support Associate

Junior Service Desk Analyst

Technical Support Manager

Global Financial Crimes Specialist â€“ IT SPOC

Service Desk Agent

Incident Support Engineer

I want to receive the latest job alerts for it support technician in ards, dow

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected