It analyst Work, Jobs in Thames Ditton, Sry (with Salaries)

IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
12d
IT Service Desk Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
Quick apply
5h
Service Desk Analyst
NPL —Teddington
- Windows
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
4d
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- Continuous improvement
- SharePoint
- Free parking
Quick apply
13d
IT Business Process Analyst (General Insurance)
China Taiping Insurance (UK) Co Ltd —London
- English
- Project management
- Bachelor's degree
Quick apply
IT Operations Analyst
Mako —London
- Hybrid work
- Software troubleshooting
- Windows
- IT
Quick apply
4d
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Field Technical Analyst
Cadent Gas —Slough
- £39,687 - £44,358 a year
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
10d
IT Risk & Control Testing Analyst
Bupa —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Business
- Employee discount
- Gym membership
Quick apply
2d
IT Risk and Controls Analyst
Shawbrook —London
- Full-time
- IT
- Financial services
- Employee assistance programme
- Employee discount
IT Asset, Licensing & Procurement Analyst
Charles Stanley —London
- Full-time
- Microsoft Excel
- Contracts
- IT
5d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Service Desk Analyst: On Client Site in Watford
Codestone —London
- English
- Windows
- Microsoft Office
Desktop Support Analyst, Charles River Development, Officer
State Street —London
- Full-time
- Computer Science
- Customer service
- Engineering
- Flexible schedule
IT Applications Manager - Principal Business Analyst
Rapiscan —Salfords
- ERP systems
- Project management
- Bachelor's degree
Senior IT Cyber Governance, Risk & Compliance Analyst
The Fidelis Partnership —London
- Bachelor's degree
- IT
- Financial services
3d
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
IT Business Analyst
Wates —Finsbury Park
- Travel
- IT
- Business
Finance Systems Analyst
Columbia Threadneedle Investments —London
- Full-time
- IT
- Financial services
- In-person
- Work from home
2d

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IT Support Analyst

IQUW Group
London

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

Desktop support
Azure
Mentoring junior staff
IT service management
Microsoft Office Suite
Microsoft Office
Continuous improvement
Computer hardware
Mentoring
Technical writing
Customer support
Training & development
Communication skills
Microsoft Azure
Active Directory
Mobile devices

Full job description

Overview:

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

As an IT Support Analyst, you’ll play a pivotal role in ensuring exceptional technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely.

Key Responsibilities

Technical Support Excellence:

Provide senior-level technical support for the client desktop environment and associated software products.
Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs).
Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.

Guidance and Mentoring:

Offer technical guidance and mentorship to the remote support analyst service desk team.
Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success.

Device Management:

Support and build a variety of devices, including Microsoft Windows devices and Apple mobile devices.
Ensure seamless functionality and optimal performance through regular maintenance of office-based audio-visual kit and MS Teams room devices.

Service Improvement:

Contribute to nominated initiatives and departmental goals.
Continuously enhance software, systems, and client technology to elevate the overall user experience.

Escalation Management:

Review and mitigate escalations promptly.
Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption.

Asset and Knowledge Management:

Maintain up-to-date asset records within the IT Service Management tool.
Create technical and end-user knowledge base articles.
Provide peer and user training, staying abreast of technological advancements.

Policy Adherence:

Execute policies and processes outlined by departmental management.
Uphold IQUW values in all interactions, ensuring ethical and professional standards.

Flexibility and Adaptability:

Be prepared for additional reasonable tasks as required by line management.
Embrace changing business requirements and adjust responsibilities accordingly.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Certification and Experience:

MCDST certification or equivalent (preferable but not mandatory).
Demonstrated ability to act as a technical senior within a team.
ITIL Understanding:
Essential understanding of ITIL principles (ITIL qualification preferable).

Expertise in common computing principles and technologies, including:

PC hardware and software.
Audio Visual Equipment.
Microsoft suite.
Active Directory.
Antivirus solutions.
Microsoft Cloud technologies (Endpoint Manager, Azure).

Core behavioural competencies

Innovation and problem solving
Strategic perspective
Relationships
Communication and influence
Development of self and others
Resilience and adaptability

Additional Information

A full job description can be seen here

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Apply Now

Refine Your Search

it analyst jobs in thames ditton, sry

IT Support Analyst

IT Service Desk Analyst

Service Desk Analyst

IT Support Analyst

Service Desk Analyst

IT Business Process Analyst (General Insurance)

IT Operations Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services

IT Field Technical Analyst

IT Risk & Control Testing Analyst

IT Risk and Controls Analyst

IT Asset, Licensing & Procurement Analyst

IT Support Analyst – Client Services & Monitoring

Service Desk Analyst: On Client Site in Watford

Desktop Support Analyst, Charles River Development, Officer

IT Applications Manager - Principal Business Analyst

Senior IT Cyber Governance, Risk & Compliance Analyst

Senior IT Service Desk Analyst

IT Business Analyst

Finance Systems Analyst

I want to receive the latest job alerts for it analyst in thames ditton, sry

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