E learning manager Work, Jobs in Manchester (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
14d
Senior E-commerce Executive
Manchester Airport —Manchester
- Microsoft Excel
- Merchandising
- Communication skills
- Employee discount
4d
Human Resources Business Partner
Ministry of Justice —Manchester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee discount
13d
M&E Operations Manager
Brightstar Hospitality Management —Cheadle
- Weekend availability
- Bar
- Hotel
- Training & development
Quick apply
11d
Learning and Development Practitioner
Pets at Home —Cheadle
- £38,000 - £42,000 a year
- Full-time
2d
Customer Success Manager - UK - M/F/D
AB Tasty —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
Project Requirements Manager
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Quick apply
2h
Employee Contracts Specialist, Manchester
Alvarez & Marsal —Manchester
- Spanish
- English
- Analysis skills
10d
Casework Administrator
Independent Office for Police Conduct —Sale
- £26,765 a year
- Full-time
- Computer literacy
- Databases
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Customer Experience Resource Planner
Weaver Vale Housing Trust —Rudheath
- £31,415 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Free parking
- Annual leave
10d
General Manager
University of Manchester Students' Union —Manchester
- £40,000 - £50,000 a year
- Full-time
- Bar
- University
- In-person
- Annual leave
- Employee discount
Quick apply
14d
Affiliates Marketing Executive
Manchester Airport —Manchester
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee discount
Dean of Student Experience
UK MANAGEMENT COLLEGE —Manchester
- University
- IT
- Leadership
Quick apply
4d
Senior Housing Officer (knows as Neighbourhood Services Manager) 12 Months Fixed Term Contract
Great Places Housing Association —Manchester
- £34,795 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
6d
Commercial Analyst
Manchester Airport —Manchester
- SQL
- Annual leave
- Employee discount
2d
Teaching Assessor – Children, Young People & Families
Sovereign & Bale —Manchester
- £32,116 - £37,800 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Mentoring
Quick apply
Business Case Lead / Business Case Manager - Defence
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
5d
Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Continuous improvement
- Employee discount
Quick apply
13d
Influencer Executive
Debenhams Group —Manchester
- Communication skills
- Employee discount
Quick apply
10d
Service Manager - Supported Living
Making Space —Burnley
- £37,854.47 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Employee discount

I want to receive the latest job alerts for e learning manager in manchester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

e learning manager jobs near manchester

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
14 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

e learning manager jobs in manchester

Customer Experience Manager

Senior E-commerce Executive

Human Resources Business Partner

M&E Operations Manager

Learning and Development Practitioner

Customer Success Manager - UK - M/F/D

Project Requirements Manager

Employee Contracts Specialist, Manchester

Casework Administrator

Customer Experience Resource Planner

General Manager

Affiliates Marketing Executive

Dean of Student Experience

Senior Housing Officer (knows as Neighbourhood Services Manager) 12 Months Fixed Term Contract

Commercial Analyst

Teaching Assessor – Children, Young People & Families

Business Case Lead / Business Case Manager - Defence

Learning and Development Advisor

Influencer Executive

Service Manager - Supported Living

I want to receive the latest job alerts for e learning manager in manchester

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected