Factory worker without experience, hungary Work, Jobs in London, Eng (with Salaries)

Amazon Connect, Principal Consultant
TTEC Digital —London
- Full-time
- Remote
- Computer Science
- Engineering
- AWS
Quick apply
1d
Churn Specialist | DTC E-commerce | 100% Remote EU
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- Full-time
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- Annual leave
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JINGDONG RETAIL (UK) LIMITED —London
- Computer Science
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- Bachelor's degree
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- £1,200 - £8,000 a year
- Part-time
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JINGDONG RETAIL (UK) LIMITED —London
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JD.COM INTERNATIONAL UK LTD —London
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JINGDONG RETAIL (UK) LIMITED —London
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JINGDONG RETAIL (UK) LIMITED —London
- Data analysis skills
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Anti-scraping Security Expert
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10d

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Amazon Connect, Principal Consultant

TTEC Digital -
London

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Job details

Full-time
1 day ago

Qualifications

CI/CD
Pegasystems
Cloud architecture
Computer Science
Stakeholder collaboration
Engineering
Software development operations experience
Cloud engineering experience
AWS
IVR
Bachelor's degree
CI/CD pipelines
Terraform
Technical writing
Agile
DynamoDB
DevOps implementation
Infrastructure provisioning automation
Terraform provisioning

Full job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Join TTEC Digital's AWS Professional Services practice and help deliver large-scale Amazon Connect transformations for global enterprise customers. This is a principal-level, hands-on consulting and engineering role focused on designing, building, and deploying modern cloud contact centre solutions using Amazon Connect and the broader AWS ecosystem.

You will work within cross-functional squads alongside client engineers, programme managers, and AWS technical leadership - taking ownership of technical delivery within your assigned workstream while contributing to the broader programme's success. The role requires hands-on coding, Amazon Connect solution design, and the ability to work effectively in a fast-paced, complex enterprise environment.

What you will be doing:

Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels)
Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs)
Implement infrastructure as code (Terraform/CloudFormation) for repeatable, CI/CD-driven deployments across environments
Support country go-live rollouts configuring Amazon Connect instance setup for scaling from pilot (Hungary) to 80+ countries and 40+ languages
Contribute to WFM delivery Amazon Connect forecasting, scheduling, capacity planning configuration, and real-time/historical reporting integrations
Collaborate with programme stakeholders participating in sprint ceremonies, providing technical input to architecture decisions, and communicating progress to project/programme managers
Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently

Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews.

Skills and experience you will bring:

Bachelor's degree in Computer Science, Engineering, or equivalent professional experience
5+ years of hands-on software development or cloud engineering experience

Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support.

Proficiency in Python or Node.js with production deployment experience
Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, CloudFormation or Terraform
Hands-on experience with REST API development and integration of contact centre platforms with CRM/backend systems
Experience with CI/CD pipelines, version control (Git), and infrastructure as code
Ability to work effectively within cross-functional Agile teams in a complex enterprise environment

Applicants must have the permanent right to work in the United Kingdom. Sponsorship is not available for this position.

Preferred skills

Amazon Connect implementation experience (contact flows, Contact Lens, Lex integration, telephony/number porting)
AWS certifications (Solutions Architect Associate or Professional)
Experience with WFM solutions (forecasting, scheduling, real-time adherence)
Multi-language/multi-country deployment experience at enterprise scale
Experience working with or at AWS Professional Services, system integrators, or specialist CC consultancies
Familiarity with Pega CRM or Salesforce Service Cloud Voice integrations
Experience in regulated environments (financial services, travel/hospitality)

Why join us?

Work on one of the world's largest Amazon Connect transformation programmes
Deliver customer experience solutions at global scale
Collaborate with AWS specialists and enterprise architects
Influence the adoption of next-generation AI-powered customer service capabilities
Opportunities to work across voice, digital, AI, automation, and analytics technologies
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- flexible time off (FTO) and wellness time off.

#LI-BN1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

factory worker without experience, hungary jobs in london, eng

Amazon Connect, Principal Consultant

Churn Specialist | DTC E-commerce | 100% Remote EU

Web Engineer

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Machine Learning Engineer - Search and Recommendation

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Events Marketing Lead

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