Service desk engineer Work, Jobs in Failsworth, Gtm (with Salaries)

Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
13d
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply
Service Desk Engineer Apprentice
Places for People —Northwich
- £26,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
7d
3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
Quick apply
Lead Geo-environmental Engineer – Ground Investigation Team
Evan Craig —Manchester
- Full-time
- Driving
- Mentoring
- IT
- Profit sharing
- Annual leave
Recruitment Manager - Software Engineering (AI)
Strativ Group —Manchester
- Hybrid work
- Management
- AI
- Annual leave
Geo-Environmental Consultant
AECOM —Manchester
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
Principal Water Quality Scientist/ Modeller
AECOM —Manchester
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Senior Geotechnical Engineer
Mott MacDonald —Manchester
- Full-time
- Hybrid work
- Engineering
- English
- Mentoring
- Annual leave
- Employee discount
9h
Geotechnical Engineer
Amey Ltd —Manchester
- Part-time
- Annual leave
Quick apply
Head of HFT
TechBiz Global GmbH —Manchester
- Full-time
- Remote
- English
- Bachelor's degree
Quick apply

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service desk engineer jobs near failsworth, gtm

Customer Service Desk Manager

Hybrid Asset Solutions LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Referral programme
On-site parking

Qualifications

Management
Customer service
GCSE
Leadership
Help desk

Full job description

About the Role

The Customer Service Desk sits at the heart of Hybrid Asset Solutions, coordinating the scheduling of all works and playing a direct role in operational performance, customer satisfaction, and our ability to meet client expectations. We're looking for an experienced Customer Service Desk Manager to lead and develop the team, ensuring the desk runs efficiently as the business continues to grow.

This is a hands-on leadership role for someone who thrives on prioritising competing demands, keeping a small team focused and supported, and working across departments to get jobs scheduled and delivered on time.

Alongside a competitive salary, you'll work from our newly refurbished office with free onsite parking and access to an onsite gym. We invest in bringing the team together through regular team building events, quarterly meetings, and an annual away day, so you'll always feel connected to the wider business. We also run a referral programme, rewarding you for helping us find great people to join the team.

Key Responsibilities

● Lead and manage the customer service desk team, ensuring high levels of performance and service quality.

● Oversee the scheduling and coordination of all planned preventative maintenance (PPM) and reactive works, ensuring optimal allocation of engineering resources.

● Manage and ensure the quality and effective use of the CAFM system, including accurate logging, tracking, and closing of jobs.

● Monitor the shared service desk inbox, ensuring all incoming client requests and queries are responded to in a timely, professional manner.

● Monitor service desk KPIs and SLAs to ensure they are consistently met.

● Liaise with engineers, subcontractors, and internal departments to ensure works are scheduled and executed in line with contract requirements.

What We're Looking For

Qualifications

● A–C in GCSE Mathematics and English (or equivalent).

Experience

● Previous experience managing a help desk or customer service function.

● Previous experience using CAFM systems or service desk platforms.

● Experience managing and leading a team, ideally within facilities management.

● A track record of coaching team members and confidently handling escalations.

Skills & Attributes

● Strong understanding of planned and reactive maintenance workflows and scheduling demands.

● Excellent communication, problem-solving, and organisational abilities.

● Calm under pressure with the confidence to make decisions and set clear priorities for the team.

● Adaptable and comfortable working in a fast-paced, changing environment.

● Ability to analyse performance data to drive improvements.

The Team

You'll manage a small, close-knit service desk team while working closely across departments to ensure works are completed. The team looks to its manager for clear direction, support, and confident decision-making, so strong, adaptable leadership is essential.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme

Application question(s):

How many years of experience do you have managing a customer service or help desk team?

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in failsworth, gtm

Customer Service Desk Manager

IT Service Desk/Site Engineer

IT Engineer Degree Apprentice

Senior Network Engineer

2nd Line Service Desk Team Leader

1st Line IT Service Desk Engineer

2nd Line Service Desk Team Leader

Service Desk Team Leader

Service Desk Team Leader

System Support Specialist - North America

Service Desk Engineer Apprentice

3rd Line Infrastructure Engineer

3rd Line Infrastructure Engineer

Lead Geo-environmental Engineer – Ground Investigation Team

Recruitment Manager - Software Engineering (AI)

Geo-Environmental Consultant

Principal Water Quality Scientist/ Modeller

Senior Geotechnical Engineer

Geotechnical Engineer

Head of HFT

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