Data center technician Work, Jobs in Harpenden, Hrt (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
Induction Access Coordinator
SCS Railways —London
- Construction experience
- In-person
- Communication skills
Data Centre Manager
ONNEC Group —Watford
- £46,000 - £54,000 a year
- Full-time
- Team management
- Mentoring
- Training & development
Quick apply
Data Center IT Operations Program Manager
Verda —London
- Full-time
- Hybrid work
- Continuous improvement
- Travel
Senior Mechanical Commissioning Engineer
HDR —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Data Center Junior Shift Technician
CBRE —Hayes
- 12 hour shift
- Computer literacy
- Microsoft Office
- AI
Lead Data Center Support Services Technician
Oracle —London
- Full-time
- Oracle
- English
- Continuous improvement
- Life insurance
Data Center Technician - Electrical Bias
CBRE —Harlow
- Full-time
- Project management
- AI
- Communication skills
Data Center Facility Engineer, Data Center Engineering Operations, Data Center Engineering Operations
Amazon Data Services UK Limited —Hemel Hempstead
- Full-time
- HVAC
- Mechanical knowledge
6d
Data Center Inventory & Asset Technician Manager
Microsoft —London
- £40,000 - £68,400 a year
- Full-time
- Azure
- Microsoft Office
- Project management
Data Center Technician, DCC Communities
Amazon Data Services UK Limited —London
- Full-time
- Continuous improvement
8d
Data Centre Operations Technician
NAB-Jones Lang LaSalle Services —Burnham
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
Technician I
Digital Realty —London
- Full-time
- Continuous improvement
- Computer skills
- Communication skills
2d
Data Centre Critical Facilities Technician, Data Centre Engineering Operations (DCEO)
Amazon Data Services UK Limited —London
- Full-time
8d
Data Center Facility Engineer, Data Center Engineering Operations
Amazon Data Services UK Limited —London
- Weekend availability
- Maintenance
- Continuous improvement
- Mechanical knowledge
- Flexible schedule
8d
Data Centre Operations Manager , LHR Data Center Operations (DCO)
Amazon Data Services UK Limited —London
- Full-time
- PMP
- Windows
- AWS
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior Data Center Engineer, Electrical Architecture
Google —London
- £84,000 - £113,000 a year
- Engineering
- Master's degree
- Bachelor's degree
Data Center Training Program Manager
Verda —London
- Full-time
- Hybrid work
- Travel
- Training & development
EHS Lead, Data Centers
Verda —London
- Full-time
- Hybrid work
- English
- Travel
- Leadership

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

ITIL
HVAC
Organisational skills
IT

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

data center technician jobs in harpenden, hrt

Customer Service Engineer

Induction Access Coordinator

Data Centre Manager

Data Center IT Operations Program Manager

Senior Mechanical Commissioning Engineer

Data Center Junior Shift Technician

Lead Data Center Support Services Technician

Data Center Technician - Electrical Bias

Data Center Facility Engineer, Data Center Engineering Operations, Data Center Engineering Operations

Data Center Inventory & Asset Technician Manager

Data Center Technician, DCC Communities

Data Centre Operations Technician

Technician I

Data Centre Critical Facilities Technician, Data Centre Engineering Operations (DCEO)

Data Center Facility Engineer, Data Center Engineering Operations

Data Centre Operations Manager , LHR Data Center Operations (DCO)

Audio Visual Technician, Live Events

Senior Data Center Engineer, Electrical Architecture

Data Center Training Program Manager

EHS Lead, Data Centers

I want to receive the latest job alerts for data center technician in harpenden, hrt

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