Savills management resources savills Work, Jobs (with Salaries)

Front of House Executive - SQB TYPE, London
Savills Management Resources —London
- £32,000 a year
- Microsoft Word
- CRM software
- Business development
11d
CCTV Control Room Officer - Victoria Centre, Nottingham
Savills Management Resources —Nottingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- First Aid Certification
4d
HR Administrator FTC - Highcross Leicester
Savills Management Resources —Leicester
- £28,000 a year
- Monday to Friday
- Hospitality
- Microsoft Outlook
- Customer service
10d
Soft Services Supervisor - The Spires Shopping Centre, Barnet
Savills Management Resources —Barnet
- £34,500 a year
- Customer service
- First Aid Certification
- Continuous improvement
13d
Security Area Manager Scotland - Edinburgh
Savills Management Resources —Edinburgh
- Full-time
- Management
- Customer service
- Computer literacy
10d
Technical Services Manager - Battersea Power Station, London
Savills Management Resources —London
- Up to £75,000 a year
- Full-time
- Customer service
- Engineering
- Electrical experience
11d
Facilities Manager - Residential - Thames Quarter, Reading
Savills Management Resources —Reading
- £45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Budgeting
7d
Resident Services Manager - Wellesbourne, Brighton
Savills Management Resources —Brighton
- £38,000 a year
- Weekend availability
- Computer literacy
- Team management
- Quality control
- Employee discount
7h
Security Area Manager - Leeds
Savills Management Resources —Leeds
- Full-time
- Management
- Customer service
- Computer literacy
10d
Customer Service Associate - The Helm, Bournemouth
Savills Management Resources —Bournemouth
- £28,000 a year
- Monday to Friday
- Computer literacy
- Data entry
- Front desk
6d
Waste Recycling Assistant Days - Derbion
Savills Management Resources —Derby
- £26,708 a year
- Full-time
- Cleaning
- Communication skills
7h
Security Supervisor - The Leisure Exchange Bradford
Savills Management Resources —Bradford
- £15.57 an hour
- Microsoft Word
- Management
- Computer literacy
7h
Graduate Marketing Executive 12 month FTC - Eldon Square, Newcastle upon Tyne
Savills Management Resources —Newcastle upon Tyne
- £24,784.50 a year
- Weekend availability
- Microsoft Word
- Marketing
- Analytics
3d
Customer Service Officer - The Spires Shopping Centre, Barnet
Savills Management Resources —Barnet
- £13.21 an hour
- Full-time
- Customer service
- Communication skills
13d
Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough
Savills Management Resources —Peterborough
- £13 an hour
- First Aid Certification
- Communication skills
3d
Senior Surveyor/Associate - Building Surveying
Savills —Birmingham
- Full-time
- Annual leave
Regional Engineering Manager - London
Savills Management Resources —London
- Full-time
- Budgeting
7h
Cleaning Operative 37.5hrs - StarCity, Birmingham
Savills Management Resources —Birmingham
- £12.85 an hour
- Full-time
- Customer service
- Guest services
10d
Cleaner - Victoria Centre, Nottingham
Savills Management Resources —Nottingham
- £12.71 an hour
- Weekend availability
- Communication skills
11d
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33.50 an hour
- 12 hour shift
- Front desk
- Computer skills
- Guest services
7h

I want to receive the latest job alerts for savills management resources savills

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Front of House Executive - SQB TYPE, London

Savills Management Resources -
London

Apply Now

Job details

£32,000 a year
11 days ago

Qualifications

Microsoft Word
CRM software
Stakeholder collaboration
CAFM software
Client engagement
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Business development
Partnership building
Relationship management
Front desk
Customer interaction
Guest services
ESG

Full job description

Purpose of the Role

Overall, Purpose/Aim:

Reporting into the Senior Accounts Manager (Concierge and Reception Team), the Front of House Executive plays a pivotal role in ensuring the success of our serviced office building by providing exceptional customer experiences, managing the reception area, and supporting the overall smooth operation of our services. This position is the first point of contact for our valued members and clients, requiring a dynamic individual who thrives in a fast-paced and customer-centric environment.

As a service professional, the position holder will be expected to guide the onsite customer journey, tailoring each guest experience to a five-star standard. You will be proactive, intuitive and confident in dealing with a variety of enquiries from a diverse client base, creating a seamless and personalised workplace experience, leaving a memorable lasting impression.

A warm personality and a natural flair for engaging with stakeholders and onsite colleagues for a ‘One Team’ approach will ensure success within the role for an outstanding customer experience.

Key Responsibilities

Customer Experience

Deliver a proactive visitor experience, including lobby hosting, advance planning for personalised welcome and directing all visitors in a friendly and helpful manner to a high standard.
Liaise with tenant companies to understand their business needs and foster strong relationships.
Assist the General Manager & wider Building team with planning and hosting networking events.
Attend to clients’ requests, complaints, and enquiries, referring to the Assistant General Manager as needed.
Ensure the highest levels of member satisfaction through proactive engagement and feedback analysis.
Assist in onboarding new members; prepare and distribute tenant welcome packs.
Ensure the highest level of personal presentation is maintained, in line with the Savills FOH Guidelines and agreed site standards
Maintain the welcome space at a level commensurate with a five-star customer experience
Follow the agreed customer journey process, including a positive lasting impression upon departure
Communicate effectively with Savills PM and other approved Savills service partners to create a frictionless customer experience via a one-team ethos
Where possible, engage with local businesses to foster concierge-style relationships, assisting with engagements and activations to enhance to visitor and occupier experience
Assist with Savills/General People ESG and CSR initiatives to support shared business goals and communicate these with stakeholders and clients

Building Management

Ensure the highest standards in presentation and safety at the property are always maintained.
Keep reception area clean, tidy, and welcoming, adhering to five-star standards.
Prepare meeting rooms and manage turnaround between bookings.
Conduct daily building walks and associated reporting.
Greet and sign in external visitors and employees based in the building.
Acknowledge and action helpdesk jobs, communicating them to the Engineering department when necessary.
Report any maintenance or safety issues promptly to the management team.
Manage access control system and distribute access fobs to clients.

Work alongside General People to deliver on Sales & Occupancy

Promote and sell memberships and co-working spaces to prospective members and clients.
Client’s discretionary bonus available if client KPIs met.
Engage with the local community and promote Local Co-working Memberships.
Work with the Central Sales Executive to schedule tours and convert leads.
Conduct building tours for prospective clients and schedule follow-up tours as needed.
Maintain and update the CRM system with up-to-date information.
Actively contribute to meeting occupancy and revenue targets.
Identify and pursue opportunities for business development and upselling services.
Collaborate with the sales and marketing teams to drive sales initiatives.
Prepare and distribute promotional material via social media platforms and other channels.

General

To be aware of and abide by all rules, terms and conditions of the company at all times.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

It is the nature of work of Savills FOH that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Essential

Previous experience in customer service/community engagement, hospitality, or a related field is preferred
Familiarity with the co-working industry and serviced office solutions is a plus.
Strong understanding of customer relationship management and customer engagement strategies
Health and Safety regulations knowledge to building standards level
Working knowledge of CAFM systems, e.g. eLogbooks
Confident, professional and assertive approach with an eye for detail
A collaborative mindset with the trust and tenacity to deliver excellence in FOH service
The ability to deal with difficult visitors and/or situations in a professional and calm manner, knowing when to escalate where applicable
You will be creative and forward thinking, regularly bringing forward ideas to improve service levels.

Desirable

Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint and Access Outlook.

Knowledge on Savills systems, e.g. DataStation, Cureoscity

The candidate attributes detailed above are considered to be non-essential although training will be provided on more technical aspects of the role.

Working Hours - 8am-5pm and 9am-6pm

Salary - £32,000

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

savills management resources savills jobs

Front of House Executive - SQB TYPE, London

CCTV Control Room Officer - Victoria Centre, Nottingham

HR Administrator FTC - Highcross Leicester

Soft Services Supervisor - The Spires Shopping Centre, Barnet

Security Area Manager Scotland - Edinburgh

Technical Services Manager - Battersea Power Station, London

Facilities Manager - Residential - Thames Quarter, Reading

Resident Services Manager - Wellesbourne, Brighton

Security Area Manager - Leeds

Customer Service Associate - The Helm, Bournemouth

Waste Recycling Assistant Days - Derbion

Security Supervisor - The Leisure Exchange Bradford

Graduate Marketing Executive 12 month FTC - Eldon Square, Newcastle upon Tyne

Customer Service Officer - The Spires Shopping Centre, Barnet

Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough

Senior Surveyor/Associate - Building Surveying

Regional Engineering Manager - London

Cleaning Operative 37.5hrs - StarCity, Birmingham

Cleaner - Victoria Centre, Nottingham

Day Residential Concierge - The Helios, Television Centre Residential, London

I want to receive the latest job alerts for savills management resources savills

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected