Of consumer Work, Jobs in Peterborough, Eng (with Salaries)

Customer Service Executive
Printondemand-worldwide.com —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Customer service
- Free parking
Quick apply
3d
Research & Policy Intern
Charis Grants Ltd —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
Clinical Administrator
Coloplast —Peterborough
- Full-time
- Salesforce
- Microsoft Office
- Administrative experience
Business Development Executive
Potter and Moore Innovations Ltd —Peterborough
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Heavy lifting
Quick apply
10d
Librarian
Sodexo —Peterborough
- £31,879.52 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Trading Standards Officer
Peterborough City Council —Peterborough
- £39,152 - £42,839 a year
- Remote
- Annual leave
- Employee discount
3d
Web Developer
Printondemand-worldwide.com —Peterborough
- £29,000 - £35,000 a year
- 8 hour shift
- JavaScript
- In-person
- Free parking
Quick apply
4d
Trading Standards Analyst
Peterborough City Council —Peterborough
- £35,412 - £39,152 a year
- Analysis skills
- Project management
- IT
- Annual leave
- Employee discount
3d
Warehouse Operative
Culligan UK limited —Peterborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Safer Custody Administrator
Sodexo —Peterborough
- £26,227.50 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Quality Assurance Hub Manager
Sodexo —Peterborough
- £39,272.14 a year
- Full-time
- Education
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Billing Administrator
BCA —Peterborough
- £28,000 - £30,000 a year
- Monday to Friday
- Microsoft Outlook
- Organisational skills
- Communication skills
Quick apply
Senior Lettings Manager - UK
Dwelly —Peterborough
- Management
- Sales
- Leadership
Customer Insight, Voice and Influence Manager
Amplius —Rushden
- £53,200 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
10d
Key Holder - The Cosmetic Company Store - Spalding - 10 hours
Estee Lauder —Peterborough
- 10 hour shift
- Sales
- Customer service
- Supervising experience
Line Coordinator
Greencore Group —Spalding
- Up to £16.43 an hour
- Full-time
- IT
- Leadership
- Communication skills
- Free parking
- Employee discount
Head of People Operations UK
Bauer Media Group —Peterborough
- Continuous improvement
Ethical Trade Officer
AMFresh —Alconbury
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Labour Planner
Nestlé Purina —Wisbech
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Analysis skills
1d
Safety, Health & Environment Advisor
Greencore Group —Spalding
- Full-time
- Employee discount
- Life insurance
10d

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of consumer jobs near peterborough, eng

Customer Service Executive

Printondemand-worldwide.com
Peterborough

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year
3 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
On-site parking

Qualifications

Customer service

Full job description

Customer Services Executive

Location: Peterborough, UK
Salary: £27,000- £32,000 per annum, depending on experience
Contract: Full-time, Permanent

About Printondemand-worldwide
At Printondemand-worldwide, we’re passionate about transforming ideas into reality through our innovative print-on-demand and custom product services. We operate a dynamic portfolio of brands, including Bookvault, TGBBS, Photobubble, and exciting new brands in development. Join our vibrant team to deliver exceptional customer experiences across our growing family of brands!

About Bookvault
Bookvault is a well-established print-on-demand and self-publishing brand, now experiencing rapid growth within the indie author community. We provide comprehensive tools that support authors through every stage of self-publishing, with a particular focus on special editions and direct-to-consumer sales.

Our customer service team plays a key role in supporting authors, publishers, and partners, acting as the bridge between customers, our systems, and the wider business.

The Role
As a Customer Service Executive at Bookvault, you will be responsible for delivering high-quality, professional support across all inbound channels. You will manage customer enquiries from first contact through to resolution, ensuring clear communication, accurate guidance, and a consistently strong customer experience.

This role is both customer-facing and process-driven, with opportunities to collaborate across departments, contribute to internal improvements, and represent the Bookvault brand externally.

Key Responsibilities

Managing daily customer support tickets through HubSpot, responding to enquiries including order issues, file checks, shipping queries, reprints, refunds, platform guidance, and eCommerce support
Taking ownership of customer issues from first response to resolution, keeping customers informed and managing expectations
Responding to Amazon buyer enquiries relating to order status and general information
Answering incoming phone calls and routing them to the most appropriate team member or department, including other Bookvault brands where required
Hosting primarily virtual meetings with prospects or customers to explain, support, or demonstrate the Bookvault system and services, with occasional in-person meetings
Processing manual book orders through third-party platforms such as Pubeasy
Maintaining and updating Help Centre articles to ensure information remains accurate, up to date, and consistent with the Bookvault brand
Logging and reporting platform or system issues through Linear to align with IT team workflows
Proactively engaging with lapsed customers to understand reasons for disengagement and identify opportunities to improve retention
Liaising with internal departments to resolve customer issues efficiently and accurately

About You

We’re looking for someone who:

Has strong customer service experience and is confident communicating with customers via email, phone, and virtual meetings
Is process-driven, organised, and comfortable managing multiple enquiries at once
Takes ownership of issues and sees them through to resolution
Communicates clearly, professionally, and empathetically in both written and verbal form
Is comfortable working with systems and tools, and can adapt quickly to new platforms
Pays close attention to detail and values accuracy and consistency
Represents the Bookvault brand professionally when dealing with customers, partners, or the public
Enjoys working collaboratively across teams and contributing to continuous improvement
Is proactive, reliable, and takes pride in delivering a high standard of work

Experience within publishing, print-on-demand, e-commerce, or SaaS environments is beneficial but not essential.

Why Join Us?

Be part of a creative, innovative company with a supportive team culture.
Opportunities for career progression as we expand our exciting portfolio of brands.
Work in a vibrant, fast-growing industry with a focus on customer excellence.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking

Application question(s):

In your own words, what is a good customer service experience for you?
At Bookvault, we encourage cross-department collaboration and development. Do you have any experience in, or interest in developing skills in, other areas of the business (for example marketing, IT, or accounts)?
In your own words, how do you stay organised and ensure customer issues are followed up and resolved on time?

Work Location: In person

Quick apply

Refine Your Search

of consumer jobs in peterborough, eng

Customer Service Executive

Research & Policy Intern

Clinical Administrator

Business Development Executive

Librarian

Trading Standards Officer

Web Developer

Trading Standards Analyst

Warehouse Operative

Safer Custody Administrator

Quality Assurance Hub Manager

Billing Administrator

Senior Lettings Manager - UK

Customer Insight, Voice and Influence Manager

Key Holder - The Cosmetic Company Store - Spalding - 10 hours

Line Coordinator

Head of People Operations UK

Ethical Trade Officer

Labour Planner

Safety, Health & Environment Advisor

I want to receive the latest job alerts for of consumer in peterborough, eng

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