Retention specialist Work, Jobs in Nelson, Lan (with Salaries)

Fulfilment Specialist (Customer Service)
fulfilmentcrowd Ltd —Chorley
- From £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- English
- Microsoft Office
- Flexitime
- Work from home
Quick apply
Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Employee assistance programme
- Employee discount
11d
Teaching Assessor – Business Skills
Sovereign & Bale —Manchester
- £32,116 - £37,800 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Senior Growth Strategist
Soar With Us —Manchester
- £60,000 - £70,000 a year
- Full-time
- Remote
- AI
- Leadership
- Communication skills
- Annual leave
- Life insurance
Quick apply
9d
QA Administrator
Astoriom —Rochdale
- £26,000 - £30,000 a year
- Temporary
- Computer literacy
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Bereavement leave
Quick apply
5d
Senior CRM Manager
Science in Sport Group —Blackburn
- Up to £55,000 a year
- Doctoral degree
- Leadership
- Communication skills
- Employee discount
CX Researcher (Customer Journey)
VML —Manchester
- Hybrid work
- Communication skills
- Analytics
Quick apply
6d
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Account Executive (Commercial)
Jensten Group —Shipley
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
UX Research Operations (ResOps) Specialist
interactive investor —Manchester
- £42,230 - £63,350 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- AI
- Annual leave
- Employee discount
Quick apply
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
11d
Health Coach – Healthy Working Life
Keighley Healthy Living —Keighley
- £28,598 - £31,022 a year
- Part-time
- In-person
- Teaching
- Nursing
Quick apply
5d
Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
13d
Social Worker - Youth Homelessness
Bradford Children and Families Trust —Bradford
- £42,839 - £46,142 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
11d
Client Services Manager
DF Capital —Manchester
- Full-time
- CRM software
- Communication skills
- Annual leave
- Gym membership
Quick apply
Customer Success Manager
Aareon AG —Manchester
- Up to £40,000 a year
- Full-time
- CRM software
- Travel
- In-person
12d
Account Manager - Fire
Total Fire Safety —Manchester
- Full-time
- Remote
- CRM software
- Business development
- Travel
Quick apply
Site Performance Assessor
Recycling Lives Services —Preston
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
Quick apply
Technical Claims Manager - Insurance
hireful —Manchester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
6d
Retail People Business Partner (Nationwide)
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Human resources
Quick apply
6d

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retention specialist jobs near nelson, lan

Fulfilment Specialist (Customer Service)

fulfilmentcrowd Ltd
Chorley

Quick apply

Job details

Permanent | Full-time
From £27,000 a year

Benefits

Casual dress
Additional leave
Flexitime
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Client engagement
Customer service
English
Microsoft Office Suite
Microsoft Office
Continuous improvement
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
HubSpot
Communication skills

Full job description

At fulfilmentcrowd our customers are at the heart of our business, and their success is our success.

As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients. Focused to deliver high quality customer service by offering an efficient and easy way to support our customers with the aim of helping them thrive as clients of fulfilmentcrowd.

As fulfilment specialist you are a vital part of the team. Reporting to the Head of Customer Operations you will be dedicated, personable and have a passion for helping others.

You will provide support for all customer queries from the initial case opening to resolution whilst working with colleagues to maintain a support for all areas as workload changes.

You will help build meaningful, long-lasting relationships that move our business forward. Our client’s success is our success.

Success will be measured through the company’s financial performance, customer satisfaction scores, and delivery of service level performance that allows the business to retain and grow client volumes.

RESPONSIBILITIES

OBJECTIVES

· Improve customer satisfaction (CSAT) and customer effort (CES).

· Retention of contract and growth of revenue – by client.

· Reducing support costs by maximising the use of the fulfilmentcrowd technology for clients to access via self-service.

· Meeting and exceeding SLA’s and KPI’s for response to enquiries.

· Interact with customers across all channels.

· Provide right information, first time for enquiries and help to ‘Close the Loop’ by identifying repeat issues and working with colleagues to make improvements for change.

SKILLS REQUIREMENTS

PRACTICAL SKILLS

· Detailed knowledge of the fulfilmentcrowd app.

· Detailed understanding of the Lite platform.

· Develop deep knowledge of HubSpot software and communications channels.

· Professionally handle incoming requests from customers across all channels and ensure that issues are resolved both promptly and thoroughly.

· Thoroughly and effectively gather customer information and fulfil customer needs.

· Educate the customer where applicable to prevent the need for future contact and document interactions through the CRM.

· Communicate thoughtful, customised solutions that help customers move forward to grow their business

· Show composure, resilience and flexibility as customers’ needs evolve and volume changes.

· Using your written and verbal communication skills to convey fulfilmentcrowd’s tone of voice.

· Build a strong understanding of the customer’ business and specific needs.

· Maintain up-to-date knowledge of our products and processes.

· Work within your teams to achieve common objectives.

· Confident with Microsoft programmes (teams/office 365 etc.)

VOCATIONAL SKILLS

· An ambassador for our brand and a trusted point of contact

· Excellent written and verbal communication

· Self-organisation and management of workloads

· Committed to providing a great service experience every time.

· Demonstrate a continuous improvement approach to work

INTERPERSONAL SKILLS

· Ability to multitask and juggle several responsibilities simultaneously

· Good attention to detail and organisational skills

· Be empathetic to customers’ needs and requirements

· Honest and transparent internally and with the client also

· Ability to thrive in a fast paced, high demand, dynamic work environment

ROLE DEMANDS

JUDGEMENT AND DECISION MAKING

· A natural communicator.

· Help drive and support a transparent culture to help manage customer expectations.

· Excellent attention to detail to ensure the highest standard of service delivery and satisfactory outcomes for fulfilmentcrowd.

· Be efficient in time management, organisation, diary-keeping, and task prioritisation.

FLEXIBILITY

· You’re an instinctive self-starter, just as good at identifying the right task to take on as getting it done

· Naturally data curious, you proactively seek out new sources of information and continuously ask questions of the data

· You’re highly collaborative, and default to ‘share with everyone’

· You’re not afraid of shaping your own role and spotting new opportunities - not all the challenges you will tackle are on this job description

· You will support the wider team through collaboration and cross functional support

CONFIDENTIALITY

· The job holder is privy to confidential information held on our databases and must exercise discretion when handling such information

HOURS OF WORK

Working hours are 40 per week over 5 days (Monday to Friday), additional hours including weekends may be required however, notice will be given.

The role is based on a hybrid working arrangement with a minimum of 2 days spent on site at Head Office in Chorley.

On occasion there will be a requirement to spend more time on site for personal and team performance development, notice of which will be given .

Applications:

All applications should include your CV, a covering letter and your salary requirements.

We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the legal right to work in the UK, your application will not progress.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Flexitime
On-site parking
Sick pay
Work from home

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chorley PR7 7ND

Quick apply

Refine Your Search

retention specialist jobs in nelson, lan

Fulfilment Specialist (Customer Service)

Customer Solutions Specialist

Teaching Assessor – Business Skills

Senior Growth Strategist

QA Administrator

Senior CRM Manager

CX Researcher (Customer Journey)

Customer Relations Team Manager

Account Executive (Commercial)

UX Research Operations (ResOps) Specialist

Customer Success People Lead

Health Coach – Healthy Working Life

Client Director

Social Worker - Youth Homelessness

Client Services Manager

Customer Success Manager

Account Manager - Fire

Site Performance Assessor

Technical Claims Manager - Insurance

Retail People Business Partner (Nationwide)

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