Process analyst, eu central operations analytics Work, Jobs in Luton, Bdf (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
4d
Digital Analyst - Fixed Term
TUI —Luton
- Full-time
- Hospitality
- Microsoft Excel
- Data analysis skills
12h
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
11d
Cloud Infrastructure Analyst
ITSO Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Travel
Quick apply
4d
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Agile
- Annual leave
5h
Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
3d
Associate Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Bachelor's degree
- Python
- Employee assistance programme
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Information Security Analyst
Kinetic Software —Milton Keynes
- £65,000 a year
- Hybrid work
- Azure
- AWS
- Organisational skills
- Employee assistance programme
- Employee discount
Risk and Assurance Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Communication skills
- Annual leave
Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Annual leave
- Life insurance
Quick apply
IT Security Analyst
Interpham Consulting —Luton
- Full-time
- Computer networking
- Linux
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
1d
Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Analysis skills
- Communication skills
- Employee assistance programme
Business Intelligence (BI) Analyst
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
1d
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Management
- DevOps
- Analysis skills
- Annual leave
Senior Business Analyst
Sopra Steria —Hemel Hempstead
- Up to £55,000 a year
- Hybrid work
- Travel
- Agile
- Business
- Annual leave
Data Analyst - 12 Month Fixed Term Contract
Sephora —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Employee discount
3d
Workplace Service Analyst & Supplier Management
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- AWS
- Analysis skills
- No degree
Quick apply
11d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount

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process analyst, eu central operations analytics jobs near luton, bdf

Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
4 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

process analyst, eu central operations analytics jobs in luton, bdf

Service Operations Analyst

Digital Analyst - Fixed Term

3rd Line Service Delivery Analyst

Cloud Infrastructure Analyst

Technical Business Analyst

Operational Support Analyst – Enable Ground Crew

Associate Optimisation Analyst

Implementation Analyst

Information Security Analyst

Risk and Assurance Analyst

Human Risk Analyst - Cyber Security Awareness Training

IT Security Analyst

IT Business Analyst

Optimisation Analyst

Business Intelligence (BI) Analyst

Infrastructure Support Analyst

Senior Business Analyst

Data Analyst - 12 Month Fixed Term Contract

Workplace Service Analyst & Supplier Management

Technical Support Team Lead

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