It support technician Work, Jobs in Grangemouth, Fal (with Salaries)

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
7d
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Administrator
DFYNE —Uddingston
- Full-time
- Writing skills
- In-person
- Time management
- Free parking
- Annual leave
Technical Support Engineer
Caledonian Technology Group Ltd —Glasgow
- £2,800 - £4,300 a month
- Full-time
- Maintenance
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
23h
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- Driving
Quick apply
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Travel
- Computer networking
- Communication skills
14d
Network Support Engineer
Cabo AirFiber Broadband Solutions UK Ltd —Edinburgh
- £30,000 - £42,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
9h
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Azure
- IT
- Communication skills
Quick apply
IT Desktop Support Technician - 12 Month FTC
Merck KGaA —Glasgow
- Laboratory experience
- SharePoint
2d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
2d
ICT Network Services Technician
Lothian Valuation Joint Board —Edinburgh
- £35,183 - £38,540 a year
9d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
IT Support Engineer - 12 Month FTC
Plexus —Livingston
- Full-time
- Windows
- Administrative experience
- Scripting
- Annual leave
- Employee assistance programme
L2 Reconciliation Support Engineer
Barclays —Glasgow
15h
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Bachelor's degree
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Application Support Analyst
Barclays —Glasgow
- Overtime
- Software development
Customer support advisor
Broadstone Analytics Ltd. —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Communication skills
Quick apply
1d

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1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Certum Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,500 - £29,000 a year
7 days ago

Benefits

Free parking
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Customer service
Ticket management
Microsoft Exchange
User account management
IT support
Technical support incident logging
Computer networking
SharePoint
Customer support
Communication skills
Microsoft Azure
Active Directory
Help desk

Full job description

We are a growing Managed Service Provider (MSP) based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. Due to continued growth, we are looking for a motivated 1st Line IT Support Engineer to join our friendly and supportive helpdesk team.

This role is ideal for someone with commercial IT support experience who is looking to develop their skills across Microsoft 365, Azure, Windows Server and networking technologies in a fast-paced MSP environment.

You will gain exposure to a wide range of technologies, customers and environments, providing an excellent foundation for progression into 2nd line or other roles in the business.

Key Responsibilities:

Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environments
Diagnose and resolve technical issues relating to hardware, software and connectivity
Log, update and manage tickets within the helpdesk system in line with SLAs
Communicate effectively with customers via phone, email and remote support tools
Escalate more complex issues to senior engineers where appropriate
Maintain accurate technical documentation for customer systems
Manage and prioritise your own workload effectively
Contribute to maintaining high levels of customer satisfaction

Required Skills & Experience:

Essential

Minimum 1 year experience in an IT support or helpdesk role
Experience supporting:

Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint, Exchange)
Active Directory / user account administration

Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support tickets effectively

Desirable

Experience working for an MSP
Exposure to PSA and RMM systems (Autotask, Datto, ConnectWise, Freshdesk, NinjaOne, Halo etc.)
Exposure to Azure / Entra ID
Experience with Windows Server (2016+)
Understanding of backup solutions or endpoint security platforms
IT certifications (Microsoft preferrable)

Working Hours

Our helpdesk operates between 7am – 7pm on a rotating shift basis:

Early shift: 7:00am – 3:30pm (remote)
Core shift: 9:00am – 5:30pm (hybrid)
Late shift: 10:30am – 7:00pm (remote)

Weekend on-call support for a small subset of customers is shared across the team on a rota basis (9am – 5pm Saturday & Sunday). A driving licence and access to a vehicle is required for participation in the on-call rota.

Salary & Benefits

£25,500 – £30,000 per year (depending on experience)

Benefits include:

Hybrid and remote working
Company pension
Birthday holiday
On-site parking
Private Healthcare Scheme (after 2 years of service)
Full support and funding for professional certifications, including Microsoft exams
Exposure to a wide range of technologies and environments
Ongoing training, development & progression opportunities

Location:

Hybrid remote role based in Rutherglen, Glasgow (G73 3TW)

______________________________________________________________________________

Job Types: Full-time, Permanent

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Application question(s):

Which of the following have you supported in previous roles?

Microsoft 365
Active Directory
Windows 10/11
Windows Server
Networking

Are you comfortable working a rotating shift between 7am–7pm?

Experience:

IT support: 1 year (required)
Managed Services Provider: 1 year (preferred)

Licence/Certification:

Drivers license and access to a car? (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G73 3TW

Quick apply

Refine Your Search

it support technician jobs in grangemouth, fal

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

IT Support Services Technician

IT Administrator

Technical Support Engineer

IT Support Engineer

IT Support Technician

IT System Support User

Network Support Engineer

IT Support Apprentice

IT Desktop Support Technician - 12 Month FTC

IT Service Desk Analyst - Edinburgh

ITS Support Engineer I, IT Services

ICT Network Services Technician

IT Service Desk Analyst - Edinburgh

Technical Analyst

IT Support Engineer - 12 Month FTC

L2 Reconciliation Support Engineer

Desktop Admin II - 12 Month FTC

Application Support Analyst

Customer support advisor

I want to receive the latest job alerts for it support technician in grangemouth, fal

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