It support manager Work, Jobs in Matching, Ess (with Salaries)

IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Customer service
- IT
- Leadership
- Annual leave
- Flexitime
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9d
Integration Support Manager
LoopMe —London
- Hybrid work
- SQL
- JavaScript
- Communication skills
- Annual leave
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Technical Account Manager (TAM)
Trading Technologies —London
- Full-time
- Hybrid work
- SQL
- Computer networking
- In-person
- Annual leave
- Gym membership
Technical Account Manager, Client Success - Magnite (SpringServe)
Magnite —London
- Full-time
- SQL
- Analysis skills
- Scripting
- Employee stock purchase plan
- Gym membership
EMEA Client Facing Technology Enablement Lead
PIMCO —London
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Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
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Salesforce Administrator & Service Desk Lead
Triple Point —London
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Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
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Customer Support Lead
Searchable —London
- Full-time
- Bar
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Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
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AI Adoption and Training Specialist, Associate Director (London)
Fitch Group —London
- Bachelor's degree
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Head of ICT and Business Support
London Councils —London
- From £77,407 a year
- Full-time
- Hybrid work
- Continuous improvement
- Contracts
- Leadership
Quick apply
11d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
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- Employee assistance programme
- Employee discount
Quick apply
Head of Enterprise Support Technical
Connected Places Catapult —London
- £80,920 - £89,472 a year
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Quick apply
3d
Technical Account Manager
NEST —London
- £65,000 - £70,000 a year
- Hybrid work
- IT
8d
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Technical Support Manager - EMEA
Sigma Computing —London
- Full-time
- Management
- SQL
- AWS
Quick apply
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
Customer Success Manager
LexisNexis —Farringdon
- Full-time
- Organisational skills
- IT
- AI
- Flexible schedule

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IT Service Desk Lead

Samiro Search
London

Quick apply

Job details

Full-time
From £40,000 a year

Qualifications

Azure
Customer service
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
Active Directory

Full job description

Job Overview

IT Service Desk Team Lead

Location: London (Hybrid – 3 days office-based)
Salary: £40,000 per annum (dependent on experience, with flexibility for the right candidate)

About the Role:

We are looking for an experienced and motivated IT Service Desk Team Leader to join our team. This is a hands-on role combining technical support with the opportunity to take ownership of the Service Desk function and develop into a leadership position. The successful candidate will have strong experience within an IT support environment, with excellent knowledge of Microsoft 365, Azure and general IT infrastructure. While previous team leadership experience would be beneficial, we are also open to considering a strong Senior Service Desk Engineer or IT Support professional who has the ambition and drive to step into a leadership role. You will play a key role in supporting the Service Desk team, ensuring excellent service delivery, resolving technical issues and helping to improve processes across the IT function.

Key Responsibilities

Support the day-to-day running of the IT Service Desk and help ensure effective service delivery.
Act as a point of contact for technical escalations and customer queries.
Provide hands-on technical support across Microsoft 365, Azure, Active Directory and Windows environments.
Manage and prioritise service desk tickets, ensuring issues are resolved efficiently.
Support user administration, access management and troubleshooting of hardware, software and systems.
Assist with onboarding and training of new employees.
Work closely with colleagues to share knowledge and improve processes.
Support IT projects, system improvements and operational activities.
Liaise with customers, suppliers and external agencies when required.

Skills & Experience Required

Previous experience working within an IT Service Desk, Helpdesk, Technical Support or IT Operations environment.
Strong technical knowledge of Microsoft 365 and Azure.
Experience with Active Directory / Entra ID and Windows environments.
Good understanding of IT troubleshooting, systems and infrastructure.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage priorities.
A proactive approach with the ability to take ownership of issues.
A desire and ambition to develop leadership skills and take on increased responsibility.

Desirable Experience

Previous experience mentoring, supporting or guiding colleagues.
Experience within an MSP or customer-focused IT environment.
Exposure to server administration, networking or IT projects.

Pay: From £40,000.00 per year

Experience:

MSP: 1 year (preferred)

Work Location: Hybrid remote in London EC4N

Quick apply

Refine Your Search

it support manager jobs in matching, ess

IT Service Desk Lead

Helpdesk Manager - 12 Month FTC

Integration Support Manager

Technical Account Manager (TAM)

Technical Account Manager, Client Success - Magnite (SpringServe)

EMEA Client Facing Technology Enablement Lead

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Salesforce Administrator & Service Desk Lead

Technical Account Manager, Enterprise Support, WWPS-UKGI

Customer Support Lead

Technical Account Manager - Supplier collaboration team

AI Adoption and Training Specialist, Associate Director (London)

Head of ICT and Business Support

IT Support Team Leader

Head of Enterprise Support Technical

Technical Account Manager

Managed Services - First Line Support Team Lead

Technical Support Manager - EMEA

Senior Manager - Technical Support Engineering

Customer Success Manager

I want to receive the latest job alerts for it support manager in matching, ess

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