It & application support analyst Work, Jobs in Milton Keynes, Eng (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
4d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
10d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
4d
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Employee assistance programme
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Client Service Analyst I
FIS Global —Milton Keynes
- Full-time
- Customer service
- Presentation skills
- Travel
3d
Credit Risk Analyst
Arkle Finance —Wellingborough
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Communication skills
Quick apply
Attack Surface Management Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Azure
- AWS
- Analysis skills
Risk & Opportunity Manager
Lockheed Martin Corporation —Ampthill
- £37,000 - £46,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Senior Compensation Analyst
GXO Logistics —Northampton
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Employee assistance programme
- Employee discount
6d
Technical Cyber Instructor
BPP Holdings —Wyboston
- Overtime
- Hybrid work
- Teaching
- Annual leave
- Employee discount
Graduate Business Analyst
Aston Martin F1 —Silverstone
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
3h
Asbestos Site Auditor
Rentokil Initial Group —Milton Keynes
- £40,000 - £48,000 a year
- Full-time
- Contracts
- IT
- Annual leave
- Employee assistance programme
Quick apply
Business Systems Analyst
Fairhive Homes —Aylesbury
- £37,450.80 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
12h
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply
6h
SAP Service Delivery Lead - BAU
Cummins Inc. —Wellingborough
- Computer Science
- ERP systems
- Bachelor's degree
Business Architect
Interpham Consulting —Luton
- Full-time
- Communication skills
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
1d

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
4 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

it & application support analyst jobs in milton keynes, eng

Service Operations Analyst

1st Line Support Analyst

IT Support Analyst 2nd Line

JML Analyst

Data Analyst

Business Analyst

1st Line Service Desk Analyst

Client Service Analyst I

Credit Risk Analyst

Attack Surface Management Analyst

Risk & Opportunity Manager

Senior Compensation Analyst

Technical Cyber Instructor

Graduate Business Analyst

Asbestos Site Auditor

Business Systems Analyst

Contact Centre Operations Manager

SAP Service Delivery Lead - BAU

Business Architect

IT Business Analyst

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