Client advisor Work, Jobs in Naunton, Gls (with Salaries)

Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
2h
IT Technical Consultant
Bluespires IT Solutions —Witney
- £30,000 - £50,000 a year
- Full-time
- English
- Computer networking
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Customer Service Advisor
Network Plus —Kidlington
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Computer skills
Quick apply
13d
Senior Technical Paraplanner
Hazlewoods —Cheltenham
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Quick apply
HR/ER Advisor (Cirencester)
Lodge Service —Cirencester
- £30,000 - £36,000 a year
- Full-time
- Human resources
- Organisational skills
- Communication skills
5d
International Account Advisor
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Driving
- Annual leave
Optical Dispensing Assistant
Bayfields Opticians —Swindon
- £26,748.80 - £28,000.00 a year
- Full-time
- Organisational skills
- Front desk
- IT
Quick apply
1d
Senior HS&E Advisor
Gallifordtry —Cheltenham
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
13d
Wealth Paraplanner
Royal Bank of Canada —Cheltenham
- Full-time
- Business development
- Mentoring
- Communication skills
Capital Estates Regeneration Project Manager
Cherwell District Council —Banbury
- £66,800.50 - £71,343.00 a year
- Full-time
- Project management
- No degree
- Negotiation
- Annual leave
Expert Strategic Partnership Manager
iPipeline —Cheltenham
- Full-time
- Remote
- Sales
- Travel
- Financial services
- Health & wellbeing programme
- Annual leave
Business Systems Analyst - Swindon
Columbia Threadneedle Investments —Swindon
- Full-time
- Software troubleshooting
- Analysis skills
- In-person
- Work from home
4d
Residential Property Conveyancer
Bevirs Law —Swindon
- Full-time
- Bachelor's degree
- Organisational skills
- IT
- Employee discount
Quick apply
Personal Tax Manager / Personal Tax Assistant Manager
RGH‑Global Limited —Cheltenham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Tax experience
- Annual leave
Developer
NCC Group —Cheltenham
- Full-time
- Hybrid work
- AWS
- Scripting
- Python
- Annual leave
Quick apply
Principal Solution Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- System design
Technical Account Manager
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Annual leave
Quick apply
7d
AD - Global Detection Engineering
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Lead Security Researcher
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Communication skills
- Annual leave
Quick apply
Senior Solution Architect
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Azure
- Engineering
- System design

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Client Service Advisor

Metric Group Ltd
Swindon

Quick apply

Job details

Full-time
£26,403.49 a year
2 hours ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Employee discount
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
English
Microsoft Office Suite
Conflict management
Technical writing
Customer support
Customer interaction
Interpersonal troubleshooting
Help desk

Full job description

Basic Function
Summary of Job Role:

The Client Services Advisor (CSA) is responsible for delivering a high-quality, first-point-of-contact service to Metric customers across all communication channels, including telephone and email. The role focuses on ownership and resolution of customer enquiries, proactive communication, and effective administration in line with agreed service levels.

The CSA plays a critical role in maintaining strong client relationships, ensuring issues are resolved efficiently, and supporting the wider Service team to minimise downtime, reduce unnecessary engineer call-outs, and enhance overall customer satisfaction.

Responsibilities

Act as the first point of contact for customers via phone and email, delivering professional and friendly service at all times.
Answer inbound calls promptly and in line with service standards.
Respond to customer emails within agreed response times, clearly communicating actions and expected timescales.
Take full ownership of customer enquiries, managing issues through to resolution wherever possible.
Triage incoming calls and emails effectively to understand the nature, urgency, and impact of each issue.
Apply appropriate prioritisation based on service impact, customer type, and contractual SLAs.
Aim to resolve customer issues at first point of contact wherever within role capability, minimising unnecessary hand-offs to other teams.
Provide first-line support across Metric equipment and systems following training.
Accurately log, update, and manage customer cases using CRM and internal systems.
Proactively keep customers informed of progress, including delays or changes to expected outcomes.
Liaise effectively with internal teams, including engineers, service delivery, and management, to ensure timely resolution.
Escalate issues appropriately where required, providing clear and detailed information, only after all first-line resolution options have been reasonably explored.
Ensure escalations are well-documented, including troubleshooting steps already taken, to enable efficient onward resolution.
Support the Client Service Team Leader with additional duties and administrative tasks as required.
Maintain strict compliance with confidentiality, GDPR, cyber security, and information security policies.
Actively identify recurring issues, inefficiencies, or trends in customer enquiries and raise improvement opportunities to the Team Leader.
Contribute to the development, review, and maintenance of client service procedures, work instructions, and knowledge base articles.

Required Competency and Behaviours

Proven experience in a client service, customer service, customer success, or accoount management environment.
Excellent verbal and written communicaiton skills.
Ability to problem solve and manage conflict calmly and effectively.
Strong customer focused mindset with a Right First Time approach.
Confident and professional when dealing with customers at all levels.
High level of accuracy and attention to detail.
Ability to prioritise and manage multiple tasks in a fast paced environment.
Comfortable working both independently and as part of a diverse team.
Willingness to learn new systems processes and first line technical knowledge.
Proficient in CRM systems and Microsoft Office applications (Word, Excel, Outlook).
Ability to work effectively under pressure while maintaining professionalism.
Experience within the parking management or related industry is desirable but not essential.

Job Type: Full-time

Pay: £26,403.49 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Must be prepared to work in Metric House
Eligible to work in the UK

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in naunton, gls

Client Service Advisor

IT Technical Consultant

Customer Service Advisor

Senior Technical Paraplanner

HR/ER Advisor (Cirencester)

International Account Advisor

Optical Dispensing Assistant

Senior HS&E Advisor

Wealth Paraplanner

Capital Estates Regeneration Project Manager

Expert Strategic Partnership Manager

Business Systems Analyst - Swindon

Residential Property Conveyancer

Personal Tax Manager / Personal Tax Assistant Manager

Developer

Principal Solution Architect

Technical Account Manager

AD - Global Detection Engineering

Lead Security Researcher

Senior Solution Architect

I want to receive the latest job alerts for client advisor in naunton, gls

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