It service delivery technician Work, Jobs in Birmingham, Eng (with Salaries)

IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
3d
COMPUTER HARDWARE & REPAIR TECHNICIEN
Hightech (GB) LTD —Birmingham
- £26,436.80 a year
- Full-time
- Schematics
- Software troubleshooting
- Maintenance
Quick apply
6d
Inbound Freight Analyst
Jaguar Land Rover —Solihull
- £40,000 - £50,000 a year
2d
Trainee Technician (MEP/Building Services)
Fulcro Engineering Services —Bidford-on-avon
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Quick apply
Building Information Modelling (BIM) Support
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Employee assistance programme
Care Services Customer Partner
Boots —Birmingham
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
Used Parts Warehouse Operative
KION Group AG —West Bromwich
- Full-time
- Microsoft Office
- Travel
- IT
- Annual leave
Property Mechanical & Electrical Technician
WM Trains —Birmingham
- £46,772 a year
- Weekend availability
- Maintenance
- IT
- Communication skills
- Employee assistance programme
4d
Bioscience Technician
University of Worcester —Worcester
- £26,707 - £30,378 a year
- Full-time
- Communication skills
- Employee assistance programme
6d
Release and Configuration Technician
Open GI —Worcester
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Maintenance Technician
OCS Group —Redditch
- Overtime
- Remote
- Carpentry
- Maintenance
- Driving
- Referral programme
Quick apply
3d
Service Technician, Used Cars - Wolverhampton
Tesla —Wolverhampton
- Weekend availability
- English
- Travel
11d
Head of Technical & Facilities
Midlands Arts Centre —Birmingham
- £40,210 a year
- Weekend availability
- Maintenance
- Organisational skills
- Leadership
6d
Warehouse Operative
Hygenie Ltd —Hinckley
- £28,730 a year
- Full-time
- Assembly
- Quality control
- Organisational skills
Quick apply
1h
Dispenser/Technician/ACT Checker
No8.Pharmacy —Bedworth
- Part-time
- Customer service
- English
- Patient care
Quick apply
Homecare Assistant Technical Officer
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Full-time
11d
Switchgear Field Service Engineer
ABB Limited —Coleshill
- Maintenance
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Trainee Dispenser
Boots —Dudley
- £13.12 - £15.10 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
4d
Pharmacy Dispenser/ Technician or Trainee/ Apprenticeship Dispenser
Pharmacy Care Matters —Birmingham
- £12.71 - £14.00 an hour
- Medication administration
- Nursing home
- Patient care
- Annual leave
- Flexitime
Quick apply
Administrator (Clinical Skills and Simulation Technician Team)
University of Worcester —Worcester
- £24,521 - £26,093 a year
- Full-time
- Administrative experience
- Communication skills
- Time management
- Employee assistance programme

I want to receive the latest job alerts for it service delivery technician in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service delivery technician jobs near birmingham, eng

IT Service Desk Team Leader

Walsall Housing Group -
Walsall

Apply Now

Job details

Permanent | Full-time
£41,772 - £44,300 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

ITIL
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills

Full job description

Job Introduction

IT Service Desk Team Leader

Salary: £41,772 - £44,300 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 16th August 2026

Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes.

If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology, we’d love to hear from you.

Main job responsibilities:

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service.
Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes.
Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels.
Identifying recurring issues and driving improvements through effective problem management.
Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support.
Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one.
Managing the full lifecycle of IT assets, including inventory control, security and environmentally responsible disposal.
Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate.
Producing meaningful service reports, analysing trends and identifying opportunities to improve performance.
Building strong relationships with colleagues, stakeholders and external suppliers to ensure services continue to meet business needs.
Deputising for the IT Service and Operations Manager and Service Delivery Manager when required.

We're looking for someone who has:

Experience leading, mentoring or developing others within a technical team.
A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification.
Proven experience working within a busy Service Desk or IT support environment.
Experience delivering against service level agreements and performance measures.
Knowledge of incident, problem, change and asset management processes.
An understanding of cyber security, data protection and compliance requirements.
Excellent communication skills and the ability to explain technical concepts in a way that others understand.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
A proactive mindset, using insight and data to drive service improvements.
Willingness to work from our Walsall based head office, this is an on-site based role.
A degree in a technology related discipline is desirable.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants

Apply Now

Refine Your Search

it service delivery technician jobs in birmingham, eng

IT Service Desk Team Leader

COMPUTER HARDWARE & REPAIR TECHNICIEN

Inbound Freight Analyst

Trainee Technician (MEP/Building Services)

Building Information Modelling (BIM) Support

Care Services Customer Partner

Used Parts Warehouse Operative

Property Mechanical & Electrical Technician

Bioscience Technician

Release and Configuration Technician

Maintenance Technician

Service Technician, Used Cars - Wolverhampton

Head of Technical & Facilities

Warehouse Operative

Dispenser/Technician/ACT Checker

Homecare Assistant Technical Officer

Switchgear Field Service Engineer

Trainee Dispenser

Pharmacy Dispenser/ Technician or Trainee/ Apprenticeship Dispenser

Administrator (Clinical Skills and Simulation Technician Team)

I want to receive the latest job alerts for it service delivery technician in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected