Resources advisor Work, Jobs in Southside Central, Glg (with Salaries)

Consumer - Customer Contact Centre Advisor
Advice Direct Scotland —Glasgow
- £22,962 a year
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Helpline Advisor
Circle Health Group —Glasgow
- £24,947 a year
- Full-time
- Sales
- Customer service
- Employee discount
- Life insurance
Senior Manager, Finance Program Management (Separation and Integration Mgmt Office)
Thermo Fisher Scientific —Paisley
- £143,000 - £190,650 a year
- Full-time
- PMP
- English
- Analysis skills
- Employee stock purchase plan
- Annual leave
Case Consultant
Scottish Power —Glasgow
- £46,400 - £58,000 a year
- Human resources
- Communication skills
- Annual leave
- Employee discount
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
2d
HR Advisor
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Call to connect
- Driving
- Human resources
- IT
- Annual leave
- Sick pay
23h
Testing & Recovery Analyst
Barclays —Glasgow
- Analysis skills
- Continuous improvement
- IT
Associate/Associate Town Planner
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Yard Sales Advisor
STARK Group —Kilmarnock
- Part-time
- Referral programme
Lead Civil Engineer
Assystem —Glasgow
- Master's degree
- No degree
- Employee assistance programme
- Sick pay
Principal Consultant - Business Case & Project Finance
Turner & Townsend —Glasgow
- Full-time
- Hybrid work
- Management
- Master's degree
- Business development
Quick apply
Fixed Income, Data Product Owner
Fitch Solutions —Glasgow
- Engineering
- Data analysis skills
- SQL
Technical Director – Ports and Maritime Engineering
Amentum —Glasgow
- Full-time
- Hybrid work
- Civil engineering
- Analysis skills
- Contracts
- Employee stock purchase plan
- Annual leave
Project Director - Power and Industrial Market
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Contracts
Software Engineer
Barclays —Glasgow
- Azure
- Java
- AWS
Director, Commercial Finance EMEA
Thermo Fisher Scientific —Paisley
- Full-time
- Master's degree
- Bachelor's degree
- AI
1d
Project Manager - UK
Mindbody —Glasgow
- Remote
- Microsoft Powerpoint
- Spanish
- PMP
Quick apply
7d
Chef de Partie
Dakota Hotels —Motherwell
- £15.51 an hour
- Full-time
- Hospitality
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
22h
Bar & Restaurant Waiter/ Waitress
Dakota Hotels —Motherwell
- £14.82 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Customer Service Advisor
Aviva —Glasgow
- £28,600 - £31,767 a year
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
4d

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Consumer - Customer Contact Centre Advisor

Advice Direct Scotland -
Glasgow

Quick apply

Job details

Full-time
£22,962 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Salesforce
Organisational skills
IT
Phone etiquette
Communication skills

Full job description

About Advice Direct Scotland

Advice Direct Scotland is a leading Scottish charity delivering free, practical, and impartial advice to the people of Scotland on issues including consumer rights, debt, and energy. We are a forward-thinking organisation with a strong digital infrastructure and a commitment to supporting both our staff and the communities we serve.

About the Role

We’re looking for Advisors to join our Consumer advice team at Advice Direct Scotland. In this role, you’ll provide accurate, impartial, and practical advice to consumers across Scotland, helping people resolve a wide range of issues and make informed decisions.

You’ll handle enquiries through phone, email and live chats ensuring every customer receives clear, respectful, and supportive service. Using our CRM system (Salesforce), you’ll record details, actions, and outcomes accurately to maintain high service standards.

What You’ll Do

Respond to customer enquiries via phone, email and live chats in a professional, supportive way.
Provide accurate and comprehensive advice within agreed guidance and knowledge resources.
Identify and respond sensitively to customer vulnerabilities and needs.
Maintain accurate records in Salesforce, ensuring all notes and actions are clear and professional.
Work towards agreed quality and productivity targets.
Take part in coaching, one-to-ones, refresher training, and team briefings.
Contribute to a positive, collaborative team environment.

About You

You’ll bring empathy, professionalism, and a passion for helping others. You’ll also have:

Excellent communication and listening skills.
The ability to understand complex information and explain it clearly.
Strong attention to detail and organisational skills.
Confidence using IT systems (experience with Salesforce is an advantage).
A flexible and positive attitude towards change and learning.

Experience in advice, customer service, or contact centre environments is beneficial, but full training will be provided.

What We Offer

4 Day working week
A supportive, forward-thinking working environment.
30.5 days annual leave
Employer pension contributions.
EAP and Employee benefits
Comprehensive training and ongoing professional development
Supportive, inclusive, and values-driven work environment
Opportunities for progression within Advice Direct Scotland
The chance to make a real difference to people across Scotland

Equality and Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from all backgrounds and communities.
If you need adjustments or alternative ways to apply, please let us know – we’re happy to help.

Job Type: Full-time

Pay: £22,962.00 per year

Application question(s):

Do you have experience working in a customer service, advice, or contact centre environment?
Have you ever provided support or information to customers by phone, email, or live chat?
How comfortable are you using multiple systems at once while speaking to customers? (e.g. CRM, knowledge base, chat tools)
The role involves recording detailed case notes in Salesforce. How confident are you in maintaining accurate written records?
Looking back at your previous roles, how have you demonstrated long-term commitment?
What is your notice period?
Was your most recent role in a contact centre?
What’s motivating you to look for a new role? If you’re not currently working, could you share the reason you left your most recent employer?
This is a office based role. Are you comfortable travelling to Glasgow 4 days a week?

Experience:

contact centre: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

resources advisor jobs in southside central, glg

Consumer - Customer Contact Centre Advisor

Helpline Advisor

Senior Manager, Finance Program Management (Separation and Integration Mgmt Office)

Case Consultant

Specialist Customer Care Advisor - Telephony

HR Advisor

Testing & Recovery Analyst

Associate/Associate Town Planner

Yard Sales Advisor

Lead Civil Engineer

Principal Consultant - Business Case & Project Finance

Fixed Income, Data Product Owner

Technical Director – Ports and Maritime Engineering

Project Director - Power and Industrial Market

Software Engineer

Director, Commercial Finance EMEA

Project Manager - UK

Chef de Partie

Bar & Restaurant Waiter/ Waitress

Customer Service Advisor

I want to receive the latest job alerts for resources advisor in southside central, glg

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