Change analyst Work, Jobs in Selby North, Nyk (with Salaries)

Customer Complaints Root Cause Analyst
Novuna —Leeds
- Up to £34,000 a year
- Full-time
- Hybrid work
- Organisational skills
10d
Data Quality Officer
Leeds Beckett University —Leeds
- £34,610 - £38,784 a year
- Data analysis skills
- University
8d
Clinical Informatics Analyst
Hill Brow Partnership —Barnsley
- Full-time
- Writing skills
- Analysis skills
- Presentation skills
- Free parking
Quick apply
11d
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
Business Analyst
ASDA —Leeds
- Full-time
- Analysis skills
- Agile
- In-person
- Store discount
- Annual leave
5h
Compliance Analyst
Maples Group - Legal Services —Leeds
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Life insurance
10d
Energy Analyst
Low Carbon Contracts Company —Leeds
- £45,000 a year
- Full-time
- Hybrid work
- Writing skills
- No degree
- AI
- Annual leave
- Work from home
Quick apply
8d
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Agile
Account Analyst
SBFM —Leeds
- £30,000 - £40,000 a year
- Data analysis skills
- Analysis skills
- Accounting
- Annual leave
- Employee discount
7d
Senior Business Analyst
Yorkshire Building Society —Leeds
- £55,000 a year
- Bachelor's degree
- Mentoring
- Agile
7d
Pricing Analyst - 12 month FTC
ENGIE —Leeds
- Hybrid work
- Continuous improvement
- Analytics
Tender Support Analyst
Ligentia —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
CYBER SECURITY ANALYST L4
Wipro Limited —Leeds
7d
Data Engineer
Solera —Leeds
- Full-time
- SQL
- Mentoring
- Communication skills
Cyber Security Advisor
NHS England —Leeds
- £59,264.40 - £67,818.00 a year
- Full-time
- Annual leave
Global Category Manager
Hiscox —York
- Full-time
- Hybrid work
- No degree
- Contracts
- Business
Data Analyst
interactive investor —Leeds
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
11d
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Finance Business Systems Analyst
Hiscox —York
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills

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Customer Complaints Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

Full-time
Up to £34,000 a year
10 days ago

Qualifications

Organisational skills
Root cause analysis

Full job description

Hybrid

Leeds

Full Time

Closing on: Aug 14 2026

up to 34,000

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.

If your answer is 'yes' then keep reading.

Please note this role is Leeds based and will require attendance on site 1-2 days per week.

Who we are.

From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

What you'll do.

You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:

Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward

What you'll bring.

You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:

Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail

What can we offer you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

change analyst jobs in selby north, nyk

Customer Complaints Root Cause Analyst

Data Quality Officer

Clinical Informatics Analyst

Data Engineer Apprentice

Business Analyst

Compliance Analyst

Energy Analyst

Portfolio Management Analyst

Account Analyst

Senior Business Analyst

Pricing Analyst - 12 month FTC

Tender Support Analyst

Infrastructure Operations Analyst

CYBER SECURITY ANALYST L4

Data Engineer

Cyber Security Advisor

Global Category Manager

Data Analyst

Pensions Calculation Analyst

Finance Business Systems Analyst

I want to receive the latest job alerts for change analyst in selby north, nyk

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