Support escalation engineer Work, Jobs in Guildford, Sry (with Salaries)

Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
9d
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
Senior Infrastructure & Microsoft 365 Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Flexitime
Quick apply
9d
CSS Programme Manager (Service Owner)
Roke —Woking
- Full-time
- Project management
- Travel
- Business
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO Group —Chineham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Oracle
- Computer Science
- Windows
Quick apply
1d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Azure
- Computer Science
- Engineering
Network Engineer – Firewall Security
Universal Music Group —London
- Full-time
- Computer networking
- APIs
- IT
- Annual leave
- Employee assistance programme
DevOps Engineer
Solera Holdings —Maidenhead
- Full-time
- DevOps
- AWS
- Travel
Senior SOC Engineer
Nomios —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- English
- AWS
Quick apply
8d
Occupational Safety Advisor
SSE —Basingstoke
- £51,600 - £77,400 a year
- Full-time
- Customer service
- Construction experience
- Communication skills
- Employee discount
6d
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- IT
- Communication skills
8d
Global Network Engineer (12 Month Contract)
Rentokil Initial Group —Crawley
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Quick apply

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Regional Service Manager (South East) - EVOLT Charging Ltd

SWARCO -
Chineham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Sales
Charging infrastructure
Microsoft Office
Project management
Organisational skills
Contracts
Leadership
Communication skills

Full job description

Company Description

Regional Service Manager (South East England)

Location: South East England (Remote/Hybrid)

Join SWARCO EVOLT Charging

At SWARCO, we are committed to delivering innovative smart mobility solutions that make travel safer, smarter and more sustainable. As part of SWARCO UK & Ireland, EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, delivering reliable installation, maintenance and support services that help accelerate the transition to electric mobility.

Job Description

We're looking for an experienced Regional Service Manager to lead our field service operation across the South East of England. This is a fantastic opportunity for a people-focused operational leader with a strong engineering or technical background to drive service excellence, develop high-performing teams and deliver an outstanding customer experience.

You'll play a key role in supporting the continued growth of our EV charging network, ensuring our customers receive safe, reliable and efficient service while achieving regional operational and commercial objectives.

What You'll Be Doing

As Regional Service Manager, you'll be responsible for leading and developing a team of Senior Service Engineers and Field Service Engineers, ensuring the successful delivery of installation, maintenance and repair services across your region.

Your responsibilities will include:

Leading, coaching and developing the regional field service team, fostering a culture of accountability, collaboration and continuous improvement.
Taking ownership of regional service delivery, operational performance, revenue and margin targets.
Ensuring the safe, reliable and efficient installation, maintenance and repair of EV charging infrastructure.
Building and maintaining strong customer relationships, acting as a key point of contact for service performance, escalations and continuous improvement.
Driving engineer productivity, utilisation, first-time fix rates and overall operational efficiency.
Managing planned preventative maintenance, reactive repairs, commissioning support and fault resolution.
Monitoring regional budgets, operating costs and resource planning.
Supporting engineer training, competency development and ongoing professional growth.
Ensuring engineers are equipped with the tools, vehicles, equipment and spare parts required to deliver excellent service.
Managing escalated customer issues, complaints and urgent service requirements.
Working closely with the Service Desk, Technical Support, Project Delivery and Sales teams to deliver an exceptional customer experience.
Producing and reviewing regional performance reports, including operational KPIs, customer satisfaction, revenue and margin.
Promoting compliance with company policies, health and safety legislation and quality standards.
Identifying opportunities for continuous improvement across service delivery and operational performance.

Why Join SWARCO?

At SWARCO, you'll be joining a global organisation that's helping shape the future of intelligent transport systems and sustainable mobility. We invest in our people and provide opportunities for career development, continuous learning and professional growth.

This is an exciting opportunity to lead a talented regional team, make a real impact on operational performance and customer satisfaction, and contribute to the continued success of one of the UK's leading EV charging service providers.

We offer a supportive and collaborative working environment where innovation, teamwork and continuous improvement are at the heart of everything we do.

Qualifications

What We're Looking For

Essential

Engineering or technical background.
Experience leading field-based engineering or service teams.
Strong people leadership and team development skills.
Experience managing customer relationships and service delivery.
Good understanding of service contracts, maintenance delivery and operational KPIs.
Strong organisational and planning skills with the ability to manage competing priorities.
Excellent communication and stakeholder management skills.
Ability to make sound decisions in a fast-paced operational environment.
Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
Full UK Driving Licence.
Right to live and work in the UK.

Desirable

Leadership or management qualification.
Formal project management training.
Experience within the EV charging, electrical infrastructure, utilities or field service sector.
Experience managing budgets and commercial performance.
Knowledge of EVOLT or SWARCO products and solutions.
Strategic planning capability and strong commercial awareness.

Additional Information

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, disability, religion, ethnic origin or background.

Please note: We work exclusively with our approved recruitment partners. We do not accept unsolicited CVs from recruitment agencies, and no agency fees will be paid where terms have not been agreed in advance.

#ITS #LI-EW1

Quick apply

Refine Your Search

support escalation engineer jobs in guildford, sry

Regional Service Manager (South East) - EVOLT Charging Ltd

Data Center Technician , Operations, IT, & Support Engineering

Senior Support Services Agent

IT 3rd Line Support Engineer

Senior Infrastructure & Microsoft 365 Engineer

CSS Programme Manager (Service Owner)

Field Application Engineer, UK - Reconeyez

2nd Line IT Support Engineer

Regional Service Manager (South East) - EVOLT Charging Ltd

Sr Tech Support Professional - Matrikon

IT Support Engineer

Network Engineer

Data Centre Technician , Data Centre Operations

Network Engineer

Network Engineer – Firewall Security

DevOps Engineer

Senior SOC Engineer

Occupational Safety Advisor

Operational Readiness Lead

Global Network Engineer (12 Month Contract)

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