Assurance analyst Work, Jobs in Penshurst, Ken (with Salaries)

Service Excellence Analyst
Foresters Financial —Bromley
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
5d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Quantitative Finance Analyst
Bank of America —Bromley
- Full-time
- Doctoral degree
- Master's degree
- C++
12d
DATA BUSINESS ANALYST
Laing O'Rourke —Dartford
- SQL
- Agile
- AI
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Energy Analyst
Low Carbon Contracts Company —London
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- SQL
- Annual leave
- Work from home
Quick apply
3d
COINS SYSTEMS TESTING ANALYST
Laing O'Rourke —Dartford
- ERP systems
- IT
- Communication skills
Information Security Analyst
RSM UK —Crawley
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
SCUK Commissions Data Analyst, 12 Month Fixed Term Contract
SCU Santander Consumer (UK) plc —Redhill
- £38,000 - £41,000 a year
- Full-time
- Microsoft Excel
- Management
- Project management
- Employee assistance programme
2d
Senior Security Analyst
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Hybrid work
- Windows
- Annual leave
- Employee assistance programme
9d
Compliance Analyst
Quilter —London
- Full-time
- Hybrid work
- Financial services
Quality And Risk Analyst
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
Senior Talent Partner | Software Engineering
Apron —London
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Flexible schedule
SCADA Systems Analyst
South East Water —Snodland
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Supervising experience
- Programmable logic controllers
- Annual leave
10d
Principal Placement Analyst (Finance)
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
5d
Power Platform lead analyst.
NECSWS —Bexley
- Full-time
- Azure
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
10d
Part Time Qualified Laboratory Analyst - Maidstone
Vadella —Maidstone
- £14.00 - £14.49 an hour
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Employee discount
Quick apply
Senior QC Analyst
Nelsons —London
- Full-time
- ERP systems
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
5d
Analytical Engineer
Ageas —Reigate
- Full-time
- Hybrid work
- SQL
- AWS
- School
Delegated Authorities Analyst
Ki —London
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick apply

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Service Excellence Analyst

Foresters Financial -
Bromley

Apply Now

Job details

Full-time
Up to £35,000 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Excel
Customer service
Analysis skills
Communication skills

Full job description

The Service Excellence Analyst is a key member of our customer service team. This role is responsible for supporting the Service Excellence Manager in monitoring operational performance across the Customer Service function in real time, ensuring resources are deployed effectively to meet customer demand and service level targets.

You will act as the link between operational teams and Workforce Planning, providing live insight, identifying emerging risks, and recommending immediate actions to maintain service performance, productivity and customer experience.

What We’re Looking For

The role will include:

Real-Time Monitoring

Monitoring service levels, call queues, occupancy, adherence and productivity throughout the day.
Identifying risks to service performance and proactively escalate issues to operational leaders.
Analysing fluctuations in demand and resource availability.
Recommending and implementing intraday adjustments to maintain service standards.

Resource Management

Managing intraday staffing requirements across multiple customer service channels.
Monitoring shrinkage, absence, meetings, training and offline activities.
Ensuring the right resources are available at the right time to meet customer demand.
Supporting contingency planning during peak volumes or operational disruption.

Performance Analysis

Providing live and end-of-day performance reporting.
Investigating the root causes of service level variances.
Producing insights on trends, risks and opportunities.
Supporting forecasting and scheduling teams with operational feedback.

Stakeholder Support

Partnering with Team Leaders and Managers to improve adherence and resource utilisation.
Communicating operational performance clearly and confidently.
Providing recommendations to optimise customer outcomes and colleague productivity.
Participating in daily operational reviews and planning meetings.

Knowledge, Skills and Experience

Experience working within a contact centre or call centre customer service environment is essential.
Strong analytical and problem-solving skills.
Excellent attention to detail.
Ability to interpret data and make informed recommendations quickly.
Strong communication and stakeholder management skills.
Strong Microsoft Excel skills.
Ability to work effectively under pressure and manage competing priorities.

What We Offer

Basic salary up to £35,000 per annum
Discretionary annual bonus, based on individual and company performance (subject to eligibility)
25 days’ annual leave plus bank holidays
Life assurance (based on pensionable earnings)
Generous contributory pension scheme
One day of paid leave each year for charitable or community work
Workplace health and wellbeing programme

Foresters Financial is committed to fostering an inclusive workplace where everyone is treated with dignity and respect. The role holder is expected to support these principles in their day-to-day work and interactions.

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

Apply Now

Refine Your Search

assurance analyst jobs in penshurst, ken

Service Excellence Analyst

Senior Risk Pricing Analyst

Quantitative Finance Analyst

DATA BUSINESS ANALYST

Bureau Data Analyst Lead

Energy Analyst

COINS SYSTEMS TESTING ANALYST

Information Security Analyst

SCUK Commissions Data Analyst, 12 Month Fixed Term Contract

Senior Security Analyst

Compliance Analyst

Quality And Risk Analyst

Senior Talent Partner | Software Engineering

SCADA Systems Analyst

Principal Placement Analyst (Finance)

Power Platform lead analyst.

Part Time Qualified Laboratory Analyst - Maidstone

Senior QC Analyst

Analytical Engineer

Delegated Authorities Analyst

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