It end user support specialist Work, Jobs in Reading, Eng (with Salaries)

IT Operations Specialist
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Remote
- SharePoint
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Quote and Order Escalations Specialist
Oxford Nanopore Technologies —Oxford
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Activation Specialist, EMEA
Absolute Software —Reading
- Full-time
- Spanish
- Windows
- IT
Lead Web Developer - PHP/Laravel/Full Stack
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Hybrid work
- Master's degree
- Travel
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Salesforce Administrator
Saepio —High Wycombe
- Full-time
- Hybrid work
- Sales
- Salesforce
- DevOps
- Annual leave
- Life insurance
Quick apply
Complex Care Practitioner Coordinator
NHS Thames Valley Integrated Care Board —Oxford
- £39,959 - £48,117 a year
- Full-time
- Project management
- Team management
- Case management
7d
Workday Bid & Proposal Coordinator
Scrumconnect Consulting —Staines-upon-Thames
- £27,000 - £30,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Salesforce Marketing Cloud Specialist
Invesco —Henley on Thames
- Full-time
- Hybrid work
- JavaScript
- Communication skills
- HTML
- Annual leave
- Life insurance
ITOM Product Owner
Centrica —Windsor
- Hybrid work
- Travel
- Communication skills
14d
Security Manager
Skanska —Middlesex
- Team management
- Bereavement leave
10d
Specialist Biomedical Scientist (x2)
Deciphex —Oxford
- 8 hour shift
- Laboratory experience
- Mentoring
- Annual leave
Quick apply
Hive Marketing Communications Manager
Hive —Windsor
- AI
5d
Senior Account Manager, Sponsorship Sales
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- £45,000 - £59,000 a year
- Hybrid work
- Microsoft Excel
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
IT Support Specialist (Fixed Term)
Ferring Pharmaceuticals, Inc. —West Drayton
- Full-time
- Computer Science
- Travel
- Organisational skills
7d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
IT Specialist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Microsoft Access
- Azure
- System design
- Annual leave
- Employee assistance programme
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- PMP
- Annual leave
- Employee assistance programme
12d

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it end user support specialist jobs near reading, eng

IT Operations Specialist

Nteractive Consulting & Events Ltd
Staines-upon-Thames

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time
Life insurance
Referral programme

Qualifications

Procurement
IT support
SharePoint
IT
Communication skills
PowerShell
Intune
Help desk

Full job description

About Nteractive

IT Operations Specialist
Location: Staines, Surrey (Office-Based)

At Nteractive, we deliver world-class experiences for global brands through events, creative production, and digital innovation. Behind every project is a strong, reliable technology environment that enables our teams to work efficiently, securely, and at scale.

We’re now looking for an IT Operations Specialist to take ownership of day-to-day IT operations and help shape a more proactive, structured, and scalable IT function.

This is a fully office-based role in Staines, so candidates must be within commuting distance.

The IT Operations Specialist is responsible for the performance, reliability, and continuous improvement of our IT environment. This role combines hands-on technical support with operational ownership across service desk, systems, access management, devices, suppliers, and process improvement.

You will act as a key bridge between end-user support, infrastructure, and business operations — helping move the IT function from reactive support to a more proactive, structured operating model.

What you'll be doing

IT Operations & Support

Manage user onboarding and offboarding, ensuring access, devices, and accounts are correctly provisioned and removed
Oversee IT asset lifecycle management including procurement, deployment, tracking, maintenance, and disposal
Manage the IT service desk, ensuring tickets are prioritised, tracked, and resolved in line with SLAs
Provide second-line support across hardware, software, Microsoft 365, identity, endpoint, and internal systems
Act as escalation point for complex or high-impact technical issues

Systems & Infrastructure

Maintain and support core IT systems including Microsoft 365, Entra ID, Intune, endpoint management, and SaaS platforms
Monitor system performance, service trends, and operational risks, proactively resolving or escalating issues
Support identity and access management processes across the organisation

Supplier & Process Management

Coordinate with suppliers, vendors, and internal stakeholders to resolve issues and manage service delivery
Support procurement activity and third-party service coordination
Maintain IT documentation, knowledge base articles, and user guidance materials
Support change management activity, including documentation, impact assessment, and communication

Continuous Improvement

Identify inefficiencies, recurring issues, and opportunities for automation
Improve IT processes, workflows, and user experience
Contribute to the development of a more structured and scalable IT operating model

What you will bring

Experience in an IT support, IT operations, or service desk environment
Strong working knowledge of Microsoft 365 (Exchange, SharePoint, Entra ID, Intune, endpoint management)
Experience using ITSM or helpdesk systems to manage and resolve tickets
Understanding of device lifecycle management (procurement through to disposal)
Familiarity with identity, access management, security, backup, and compliance principles
Strong troubleshooting and problem-solving skills
Ability to work independently while knowing when to escalate appropriately
Clear communication skills across technical and non-technical audiences
A proactive mindset with a focus on improving processes and service delivery

Desirable

Experience with PowerShell, automation, or workflow optimisation tools
Exposure to SaaS management, systems integrations, or frameworks such as ISO27001
Experience working with external suppliers or managed service providers

Personal competencies

Structured, methodical approach to troubleshooting and problem-solving
Proactive in identifying risks and improvement opportunities
Strong prioritisation and workload management skills
Clear communicator with strong stakeholder awareness
Takes ownership and sees tasks through to completion
Comfortable working independently in a fast-paced environment
Focused on improving processes, documentation, and user experience

Other requirements

This is a fully office-based role in Staines (parking available)
Must be within commuting distance of the office
Minimum 25MB download / 2MB upload broadband speed (for occasional remote working if required)

Why you'll love working here

Be the go-to IT operations expert in a business where technology genuinely enables global delivery
Take ownership of a broad, hands-on role across systems, support, and infrastructure
Help shape a more proactive, modern IT function rather than just keeping things running
Work closely with teams across a fast-paced, creative, international business
See the direct impact of your work on day-to-day operations across the organisation
Join a collaborative environment where ideas for improvement are encouraged and acted on

Benefits

33 days annual leave (including Bank Holidays)
Pension scheme (5% employee / 3% employer)
Private Medical Insurance & Cash Plan
Life Insurance
Enhanced Maternity Pay
Wellbeing & Inclusion initiatives (including EAP access)
Birthday Day Off
Summer Hours
Volunteering Day
Rewards & Recognition incentives
Generous Talent Referral Scheme

About us

We are Experience Architects with an ambition to cultivate client trust and brand value.

We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients.

We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.

Our Commitment
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.

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it end user support specialist jobs in reading, eng

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About Nteractive

What you'll be doing

IT Operations & Support

Systems & Infrastructure

Supplier & Process Management

Continuous Improvement

What you will bring

Desirable

Personal competencies

Other requirements

Why you'll love working here

Benefits

About us