It application support analyst crm Work, Jobs in London, Eng (with Salaries)

Business Analyst - Onboarding
CMC Markets —London
- Full-time
- Mentoring
- Agile
- SDLC
21h
Sr.Salesforce Business Analyst - Knutsford, UK
Capgemini Sogeti —London
- Hybrid work
- Salesforce
- AWS
- Financial services
Data Analyst/Engineer
Chartered Insurance Institute —London
- Up to £75,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
9d
Games Analyst
Hutch —London
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Agile
- Flexible schedule
Quick apply
Sales Compensation Analyst, SMGS Ops, Global Sales Compensation
AWS EMEA SARL (UK Branch) - F93 —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Sr.Salesforce Business Analyst - Knutsford, UK
Capgemini —London
- Hybrid work
- Salesforce
- AWS
- Financial services
CX Researcher (Customer Journey)
VML/WPP Enterprise Solutions —London
- Communication skills
- Analytics
Quick apply
1d
Sr Analyst, GFO, Order Processing
Dow Jones —London
- Microsoft Outlook
- Organisational skills
- Contracts
Sales Operations Analyst
Adobe —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Lead Data Analyst (Loyalty)
Collinson —London
- Hybrid work
- SQL
- IT
- Python
ERP System Specialist
Charcoalblue —London
- £32,500 - £42,500 a year
- Full-time
- Hybrid work
- ERP systems
- SQL
- Travel
- Flexible schedule
Change Consultant
Hitachi Solutions —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Data Analyst - Customer Insight & Performance
dmg::media —London
- Full-time
- Presentation skills
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Senior Commercial Analyst
Our Future Health —London
- From £78,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Employee assistance programme
- Referral programme
Quick apply
Technical Architect - Salesforce
Nuffield Health —Epsom
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
6d
Commercial Account Manager, Strategic Accounts, Chemicals- Europe
News Corp —London
- Business development
- AI
- Analytics
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Community of Practice Leader, Informatica
Salesforce —London
- Full-time
- Sales
- Salesforce
- English
13d
Commercial Account Manager, Strategic Accounts, Chemicals- Europe
Dow Jones —London
- Sales
- Salesforce
- Contracts
Customer Success Manager
Incisive Media —London
- Hybrid work
- Sales
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply

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Business Analyst - Onboarding

CMC Markets -
London

Apply Now

Job details

Full-time
21 hours ago

Qualifications

Report writing
Report generation
Stakeholder collaboration
User stories
Requirement elicitation
Stakeholder liaison
Mentoring junior staff
Business analysis
Wireframing
Mentoring
Software testing
Agile
Business requirements
Digital prototyping design
SDLC

Full job description

We are experiencing rapid growth and undergoing transformation, as the Business Analyst you will work within the BA team to help deliver new features to our varied customer base. We are continuously looking to improve a clients onboarding journey from the point of registration, Account applications, Processing of the accounts including necessary KYC, Sanctions and regulatory checks to the point the users account is successfully opened. This covers support across the various regions CMC Markets operates in which each have their own regional requirements.

You will experience highly engaged senior stakeholders and help manage and support the delivery of a varied set of strategic projects across different areas of the products. It is fast paced, we have a fantastic culture, and a passion for innovation and the desire to be the best at what we do.

Responsibilities:

You will engage with the project stakeholders and use your comprehensive skills to lead the analysis on a set of strategic projects across the various platforms (and assist in other areas)
You will create user stories to a high standard and specification that represent the business needs, translating these into technical requirements and work with the development and QA teams to deliver the projects
You will always need to consider any change on the impact to a Clients Onboarding journey
Manage and prioritise the Backlog of requirements for the development team
You will assist in the acceptance testing of project deliverables and support of existing system
Conduct impact analysis based on requirement changes assessing the affect of Operations users and systems
Generation and monitoring of Reports that track performance and impact to client journeys

When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets
Take all reasonable steps to ensure appropriate confidentiality
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

KEY SKILLS AND EXPERIENCE

Essential:

A great communicator who can engage with all levels of stakeholders and work effectively with the Development teams
Proven experience in a Business Analyst role within financial services working on complex business and technical solutions
Experienced in Agile practices including Backlog management, prioritisation, Story refinement, Sprint planning
Experience in areas such as client onboarding, CRM and sales area.
Enthusiastic in analysing and improving users end-to-end user journeys and experience across multiple channels (desktop & mobile platforms)
Proven experience using wire framing /prototyping tools i.e. Miro, Figma
Proven experience using collaboration tools i.e. Teams, Miro
An understanding of XML/JSON is highly desirable
Good technical knowledge and understanding of integrated IT systems and software development life cycle is highly desirable
Self-motivated with the ability to drive projects forward to successful completion
Use your existing skills and industry knowledge to mentor other Business analysts and team members.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Apply Now

Refine Your Search

it application support analyst crm jobs in london, eng

Business Analyst - Onboarding

Sr.Salesforce Business Analyst - Knutsford, UK

Data Analyst/Engineer

Games Analyst

Sales Compensation Analyst, SMGS Ops, Global Sales Compensation

Sr.Salesforce Business Analyst - Knutsford, UK

CX Researcher (Customer Journey)

Sr Analyst, GFO, Order Processing

Sales Operations Analyst

Lead Data Analyst (Loyalty)

ERP System Specialist

Change Consultant

Senior Data Analyst - Customer Insight & Performance

Senior Commercial Analyst

Technical Architect - Salesforce

Commercial Account Manager, Strategic Accounts, Chemicals- Europe

Strategic Customer Success Manager

Community of Practice Leader, Informatica

Commercial Account Manager, Strategic Accounts, Chemicals- Europe

Customer Success Manager

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