Customer support & client services managers Work, Jobs in Leatherhead, Sry (with Salaries)

Senior Sales Coordinator
Just Pads Ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Customer Experience Lead
British Airways —Gatwick Airport
- £47,000 - £51,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Employee discount
11d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Customer Support Team Lead
Zego —London
- Full-time
- Hybrid work
- CRM software
- Training & development
Quick apply
8d
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Conflict management
- Training & development
- Analytics
8d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Manager
International Workplace Group plc —Redhill
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
6d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
Client Services Lead
Bloomberg —London
- Analysis skills
- Travel
- Analytics
23h
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Team management
- Recruiting
- Leadership
Quick apply
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
8d
Dialler Manager
SwiftSwitch —London
- £30,000 - £40,000 a year
- Gym membership
Quick apply
Head Of Customer Success
Searchland —London
- £80,000 - £90,000 a year
- Hybrid work
- Leadership
- Analytics
- Work from home
Quick apply
2d
Parent and Candidate Experience Manager
Fennies Day Nurseries Ltd —Epsom
- Up to £58,000 a year
- Full-time
- Analysis skills
- Training & development
- Analytics
- Annual leave
Quick apply
13d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply

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customer support & client services managers jobs near leatherhead, sry

Senior Sales Coordinator

Just Pads Ltd
Leatherhead

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Company events
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Adobe Creative Suite
Project management
Customer relationship management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Pay: £30k-35k a year

Job Description:

We are seeking a motivated Senior Sales Coordinator to support the sales team and ensure the smooth delivery of customer orders from enquiry through to completion. Acting as the link between customers, suppliers, production, and internal departments, this role requires exceptional organisational skills, commercial awareness, and a strong customer-first approach.

This role requires a confident individual with a strong understanding of sales processes, who can hit the ground running and adapt quickly to the needs of the business. You will act as a key point of contact for customer enquiries, manage key customer accounts, oversee complex projects, support sales growth, and mentor junior team members while ensuring excellent service and operational efficiency.

The successful candidate will be joining a young, friendly, small team.

Key Responsibilities:

Lead the onboarding and training of new Sales Coordinators, ensuring a smooth integration into the team and business processes.
Provide ongoing coaching, mentoring, and professional development support to Sales Coordinators to enhance performance and knowledge.
Act as the primary point of contact for the Sales Coordination team, offering guidance, support, and escalation management where required.
Manage and resolve customer complaints efficiently and independently, ensuring timely and satisfactory outcomes while maintaining strong customer relationships.
Maintain a comprehensive understanding of company operations and proactively identify opportunities to improve processes, enhance efficiency, and elevate customer service standards.
Demonstrate expert product knowledge across both standard and bespoke product ranges, providing support and guidance to colleagues and customers.
Deliver exceptional customer service, ensuring all enquiries are handled professionally, accurately, and within agreed service levels.
Provide direct support to the Sales Director, including but not limited to assisting with customer data sheets, images/ visuals, and samples as needed.
Develop, maintain, and strengthen relationships with key customer accounts, supporting account growth and customer retention objectives.
Produce and analyse performance data and management reports, including sales turnover, conversion rates, key account metrics, and other commercial KPIs.
Monitor and evaluate the progress and development of Sales Coordinators, providing detailed feedback, performance insights, and recommendations to management for Sales Coordinators reviews and one to ones.
Ensure that orders are processed promptly and accurately
Liaising with the respective factories/printers to ensure orders are fulfilled on time
Deal with any customer queries regarding products, quotes and orders
Stock management
Assisting in all areas of the business as and when needed.

Key Skills and Person Specification:

4+ years of proven experience in a senior sales support or account management role.
Experience within promotional merchandise, branded products, print, packaging, or a similar B2B environment. (preferable but not necessary)
Excellent organisational and project management skills.
Strong customer relationship management abilities.
Outstanding written and verbal communication skills.
High attention to detail and accuracy.
Ability to prioritise multiple projects in a fast-paced environment.
Proficient in Microsoft Office, particularly Excel, Outlook, and Word.
Experience using CRM and order processing systems.
Strong leadership experience
Working knowledge of Adobe Creative Packages (preferable but not necessary)
A team player with a high level of dedication
Possess a pro-active and positive attitude
Eager to learn
Keen eye for detail

About us:

Just Pads stock and supply a range of notebooks to the promotional merchandise industry. We offer our customers a wide range of books from a simple budget notebook right through to a bespoke notebook service, made to order.

Due to the high volume of applications we are unable to respond to all applicants individually. If you have not heard from us within 7 working days, then unfortunately your application, on this occasion has been unsuccessful. However, we will keep your details on file and contact you regarding any new opportunities that arise.

Just Pads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Free parking
On-site parking

Experience:

senior sales support or account management : 4 years (preferred)

Work Location: In person

Quick apply

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customer support & client services managers jobs in leatherhead, sry

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Head of Customer Success

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