Support escalation engineer Work, Jobs in Scotland (with Salaries)

Customer Quality Engineer
Peak International Group —Renfrew
- £0.01 a year
- Management
- Military
- Continuous improvement
Quick apply
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
1d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Senior Load Balancing Engineer
Morgan Stanley —Glasgow
- Full-time
- Organisational skills
- SharePoint
- Time management
13d
Senior/Principal Manufacturing Engineer
Leonardo UK Ltd —Edinburgh
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
OT Implementation Consultant
Natural Power —Glasgow
- £27,000 - £40,000 a year
- Monday to Friday
- Annual leave
- Employee assistance programme
IT Business Systems & Solutions Manager
Gleneagles —Auchterarder
- Full-time
- Computer Science
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Group Technical Specialist
Peak Scientific —Glasgow
- Continuous improvement
- Training & development
- Communication skills
14d
Base Manager
NHV Group —Aberdeen
- Full-time
- Computer literacy
- Writing skills
- English
- Annual leave
7d
Group Technical Specialist
Peak International Group —Renfrew
- £0.01 a year
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Data analysis skills
Customer Field Team Leader
CityFibre —Glasgow
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Quality Technician
Vertiv —Clachan of Campsie
- Continuous improvement
- Quality control
- Communication skills
8d
Director, Engineering IT Operations
Cirrus Logic —Edinburgh
- Full-time
- Scripting
- IT
- Linux
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Driving
- Annual leave
Quick apply
Sr. AI Infrastructure Engineer
Lenovo —Edinburgh
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Life insurance
Mechanical Manager
Equans —Edinburgh
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
Senior Network Architect
Wood —Aberdeen
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Annual leave
- Life insurance
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Manager of Network Engineering - UK
ABACUS —Edinburgh
- Writing skills
- Analysis skills
- Presentation skills
Quick apply
6d

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support escalation engineer jobs near scotland

Customer Quality Engineer

Peak International Group
Renfrew

Quick apply

Job details

Permanent
£0.01 a year

Qualifications

Management
Military
Quality management
ISO 9001
Six Sigma
Continuous improvement
Organisational skills

Full job description

Customer Quality Engineer

Location: Inchinnan, Head Office

About the role

We are looking for a Customer Quality Engineer to join our Quality team at our Head Office in Inchinnan. This is a key role within the business, acting as the focal point for customer complaints, technical escalations and customer returns across Peak’s global network.

Working collaboratively with teams across the business, you will help ensure customer concerns are managed effectively, root causes are understood, and corrective actions are implemented to support continuous improvement and customer satisfaction.

What you’ll be doing

As Customer Quality Engineer, you will be responsible for ensuring effective problem-solving techniques are applied to customer complaints and technical escalations. You will also report on customer quality activities and ensure accurate and timely KPI reporting.

You will support continuous improvement activity across the business, helping to prevent repeat issues and ensuring customer requirements are met in an effective and cost-conscious way.

You will also lead and arrange internal and external product and process compliance audits, capture and feed back the voice of the customer, and ensure customer returns are managed efficiently and effectively.

In addition, this role includes line management responsibility, where you will motivate and encourage your team, support appraisal input, and help develop the skills and capabilities of team members. [

What we’re looking for

We are looking for someone with relevant experience in a customer-facing quality role, with excellent problem-solving skills and experience leading or supporting a Quality Management System.

You should have experience and working knowledge of ISO 9001, along with knowledge and use of common quality tools and continuous improvement methods, including 8D, Six Sigma and Lean Manufacturing.

Previous line management experience is essential, with a proven track record of leading, coaching and developing teams to achieve both individual and business objectives

You will be organised, detail-focused and confident working with a range of stakeholders, acting as a key liaison between technical, design and operations teams.

Ideally, you will also be a trained ISO 9001:2015 internal auditor.

Key skills and experience

Experience in a customer-facing quality role.
Strong problem-solving skills
People Management experience
Experience supporting or leading Quality Management Systems.
Working knowledge of ISO 9001.
Knowledge of quality and continuous improvement tools such as 8D, Six Sigma and Lean Manufacturing.
Excellent organisational skills and attention to detail
Strong interpersonal skills with the ability to work across technical, design and operations teams.
ISO 9001:2015 internal auditor training

Our values

Put Customer First, keep customer needs at the heart of every decision and action

Be Innovative, always curious and open to new ideas and better ways of doing things

Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes

Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job

Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

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Refine Your Search

support escalation engineer jobs in scotland

Customer Quality Engineer

ITS Support Engineer I, IT Services

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Senior Load Balancing Engineer

Senior/Principal Manufacturing Engineer

OT Implementation Consultant

IT Business Systems & Solutions Manager

Group Technical Specialist

Base Manager

Group Technical Specialist

Associate Controls Analyst (Defence)

Customer Field Team Leader

Quality Technician

Director, Engineering IT Operations

Senior IT Engineer

Sr. AI Infrastructure Engineer

Mechanical Manager

Senior Network Architect

Service Manager - Managed Services

Manager of Network Engineering - UK

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