Helpdesk support Work, Jobs in Tipton, Wmd (with Salaries)

Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
5d
Maintenance Helpdesk Agent
Poundland —Walsall
- £26,707 a year
- Weekend availability
- IT
- Communication skills
- Free parking
- Work from home
10d
Administrator
Amey Ltd —Birmingham
- £14.12 an hour
- Monday to Friday
- Microsoft Outlook
- Writing skills
- Administrative experience
- Employee discount
Quick apply
1d
Automotive Helpdesk Technician
The AA —Oldbury
- £35,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
5d
Helpdesk Agent (24hrs/week)
Arcus FM —Redditch
- £26,437 a year
- Part-time
- Phone etiquette
- Annual leave
Quick apply
11d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
Quick apply
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
5d
Facilities Helpdesk Advisor
Busy Bees —Burntwood
- £24,551 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
8d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
11d
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Work from home
Head Caretaker
Equans —Birmingham
- £26,728.21 - £32,800.00 a year
- 8 hour shift
- First Aid Certification
- Team management
- Leadership
- Annual leave
- Employee assistance programme
10d
Property & Development Administrator
Camping and Caravanning Club —Coventry
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Work from home
Quick apply
8d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
12d
Service Adviser
TECS GROUP —Burntwood
- Up to £27,000 a year
- 8 hour shift
- Microsoft Outlook
- Salesforce
- Financial services
- Annual leave
- Referral programme
Quick apply
5d
General Maintenance Technician - West / East Midlands
City Facilities Management (UK) —Birmingham
- £29,395.40 a year
- Full-time
- Employee discount
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
Caretaker
Bellrock Property and Facilities Management —Worcester
- £25,000 a year
- Hybrid work
- AI
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Driving
- Cleaning
- Annual leave
- Employee assistance programme

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Desktop Support Engineer L1

Brainotech IT solutions
Brierley Hill

Quick apply

Job details

Fixed term contract | Freelance
5 days ago

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Desktop support
Computer repair
Incident management
MCP
Stakeholder liaison
Ticket management
Incident documentation
Maintenance
Microsoft Office Suite
Breakdown recovery
Analysis skills
Service restoration
Computer hardware
Ticket management systems
Technical support incident logging
Computer networking
Mobile device management
Planned Preventative Maintenance (PPM) implementation
Customer support
IT incident logging
Application support
Fault diagnosis and repair
Incident log maintenance
CompTIA A+
Planned maintenance

Full job description

About the Company

Brainotech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.

About the Role

The Desktop Support Engineer is responsible for delivering first and second-level technical support, ensuring smooth day-to-day IT operations and timely resolution of hardware, software, and network-related issues. This role ensures alignment between service delivery standards and business objectives while maintaining operational efficiency, user satisfaction, and SLA compliance.

Key ResponsibilitiesFunctional

Provide first and second-level technical support for end-user issues
Troubleshoot hardware, software, and application-related problems
Perform break-fix support, fault diagnosis, and resolution

Operational / Delivery

Manage and resolve tickets within defined SLAs
Install, configure, and maintain Windows systems and applications
Support desktop/laptop hardware, printers, and peripheral devices

Governance & Process

Maintain accurate documentation of incidents and resolutions
Ensure adherence to IT support standards and procedures
Follow escalation processes for complex technical issues

Stakeholder Management

Communicate effectively with end-users and internal teams
Coordinate with vendors for issue resolution (e.g., antivirus, hardware)
Provide status updates to supervisors and management

Core Deliverables

Timely resolution of IT support tickets
Accurate ticket documentation and reporting
System uptime and user satisfaction
Preventative maintenance execution

Required Skills & Competencies

Strong knowledge of Windows 11 and Microsoft Office 365
Experience with Active Directory and Group Policy (GPOs)
Hardware troubleshooting and installation expertise
Basic knowledge of Mac OS support
Understanding of networking, servers, and IT infrastructure
Strong analytical and problem-solving skills
Excellent communication and customer service abilities
Ability to multitask and work in a fast-paced environment

Preferred Experience

2–3 years of experience in desktop support or IT helpdesk roles
Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP)
Experience with ticketing systems and enterprise environments
Exposure to mobile device management (iOS & Android)

Success Measures

SLA adherence and ticket resolution time
User satisfaction and service quality
Accuracy of documentation and reporting
System reliability and reduced downtime

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in tipton, wmd

Desktop Support Engineer L1

Maintenance Helpdesk Agent

Administrator

Automotive Helpdesk Technician

Helpdesk Agent (24hrs/week)

IT Helpdesk Analyst

Scheduler

Administrator

2nd Line Help/Service desk Engineer

Facilities Helpdesk Advisor

Property Operations Lead - Helpdesk Delivery (Team Leader)

IT 1st Line Support Apprentice

Head Caretaker

Property & Development Administrator

Service Desk Manager

Service Adviser

General Maintenance Technician - West / East Midlands

Mechanical Craftsperson

Caretaker

Electrical Craftsperson

I want to receive the latest job alerts for helpdesk support in tipton, wmd

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