Customer support & client services occupations Work, Jobs in Colden Common, Ham (with Salaries)

Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
13d
Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Referral programme
Quick apply
4d
Customer Service Advisor / Call Handler (30 hrs per week)
Agilico Workplace Technologies —Southampton
- Monday to Friday
- Customer service
- Administrative experience
- IT
- Employee assistance programme
Quick apply
Senior Carer Relations Consultant
Access Care Management Limited —Stockbridge
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Free parking
- Annual leave
Quick apply
4d
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
1d
Customer Service Executive
Benefact Group —Eastleigh
- From £24,700 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Sick pay
Quick apply
12d
Customer Contact Centre Executive
Snows Group —Hedge End
- £30,000 - £33,000 a year
- Weekend availability
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Customer Experience Advisor
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
Employee Experience Specialist
Benifex —Southampton
- £26,163 a year
- Remote
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Employee discount
11d
Customer Support Coordinator
Infinity Energy Services Ltd —Southampton
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Engineering
- Administrative experience
- Annual leave
Quick apply
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Customer Services Advisor
Portsmouth Water —Havant
- £26,458 - £32,401 a year
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
15h
Customer Services Officer (Housing)
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Senior Customer Service Executive
IPA Supplies —Fareham
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Driving
- Free parking
- Employee discount
Quick apply
16h
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Sales Representative
Claimster Ltd —Southampton
- Up to £4,500 a month
- Full-time
- English
- Analysis skills
- In-person
Quick apply
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
Key Account Coordinator
Gwella Contracting Services —Southampton
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Life insurance
Quick apply
Complaints Advisor
toob Ltd —Portsmouth
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
12h

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Customer Experience & Retentions Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £31,000 a year
13 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Organisational skills
Telecommunication
Business requirements
Account management
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is the UK's largest independent tech recycling business, buying, refurbishing and recycling mobile phones, tablets and wearable tech. We're looking for a confident and resilient Customer Experience & Retentions Advisor to join our growing team.

This role is ideal for someone who enjoys speaking to customers, thrives in a fast-paced environment, and knows how to balance excellent customer service with commercial awareness.

Location: Whiteley, near Solent Hotel
Salary: Basic salary up to £28,000 DOE, plus performance bonus of up to £3,000 per year (OTE up to £31,000)
Hours: Monday–Friday, 8:30am–5:00pm

Why This Role Matters

This is a busy, high-volume contact role where you'll spend your day speaking with customers across phone, email and live chat.

You'll be handling consecutive inbound and outbound customer conversations, helping customers understand the value of their devices, addressing concerns around any revised offers, and retaining customers wherever possible.

Success in this role comes from being able to build rapport quickly, handle objections confidently, and deliver a positive customer experience while working within clear business guidelines.

This role sits between customer service and retention. We're looking for someone who genuinely enjoys helping customers, while also demonstrating strong commercial awareness. You'll be comfortable understanding business requirements, discussing revised offers with customers, and balancing customer needs with commercial objectives to achieve the best possible outcome for both the customer and the business.

What You’ll Be Doing

Managing a high volume of customer interactions via phone, email and live chat
Discussing revised offers with customers clearly, professionally and confidently
Handling objections and retaining customers wherever possible
Explaining our grading process and pricing decisions in a fair and consistent manner
Delivering excellent customer service while balancing commercial outcomes
Maintaining accurate customer records and notes
Working closely with internal teams to ensure a smooth customer journey
Meeting customer experience and retention targets

What We're Looking For

At least 1 year's recent experience in a contact centre, call centre, customer service, retention, account management, or objection-handling role
Experience managing high volumes of customer interactions across multiple channels
Strong written and verbal communication skills, with the ability to listen actively, build rapport quickly, and handle challenging conversations professionally
Resilient, positive, and calm under pressure in a fast-paced environment
Confident handling objections and balancing customer satisfaction with commercial objectives
Motivated by delivering results and retaining customers within a structured, process-driven environment
Enjoy engaging with customers and achieving positive outcomes

Desirable

Experience within e-commerce, telecoms, consumer electronics, or marketplace platforms such as eBay and Amazon
Experience using CRM systems, particularly Salesforce
Previous customer retention or loyalty programme experience

Why Join Us?

Competitive salary with the opportunity to make a real impact in a growing business
Be part of a close-knit, supportive team where you'll receive ongoing training and support to help you succeed
Work in an exciting industry at the intersection of technology, e-commerce and sustainability
You'll join an award recognised business, who has been shortlisted and named finalist for several industry awards, including the Sustainability and Environment category at the 2024 Mobile News Awards. We're committed to reducing electronic waste and giving technology a second life, helping to create a more sustainable future.
We actively encourage employee feedback through regular surveys, our monthly all-hands meetings and through our suggestion scheme
Make a genuine difference by helping customers get the most value from their technology while contributing to a circular economy

Additional Information

This is a full-time office-based role
DBS check required.

Recruitment Process

We aim to keep our recruitment process straightforward and transparent:

Stage 1 - Initial Screening Call

A short introductory call with a member of the People & Culture team to learn more about you and to cover a few initial recruitment checks.

Stage 2 - Teams Interview

A 45- minute teams interview with our Customer Experience Manager, featuring competency-based questions alongside an opportunity to gain a deeper understanding of the role and what success looks like.

Stage 3 - Final Face-to-Face Interview

An opportunity to meet our Customer Experience Manager and the People & Culture team in person, learn more about the business and working environment, ask any remaining questions, and discuss your suitability for the role.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £31,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact/ call centre?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in colden common, ham

Customer Experience & Retentions Advisor

Customer Service Officer

Customer Service Advisor / Call Handler (30 hrs per week)

Senior Carer Relations Consultant

Customer Care Representative

Customer Service Executive

Customer Contact Centre Executive

Customer Care Manager

Customer Experience Advisor

Employee Experience Specialist

Customer Support Coordinator

Customer Service & Experience Team Leader

Customer Services Advisor

Customer Services Officer (Housing)

Senior Customer Service Executive

Resolution and Continuous Improvement Specialist

Sales Representative

Deputy Helpdesk Manager

Key Account Coordinator

Complaints Advisor

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