Customer success manager Work, Jobs in Townhill, Fif (with Salaries)

Customer Success Manager
Mindbody —Edinburgh
- Remote
- Customer service
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Wordsmith AI —Edinburgh
- Full-time
5d
Customer Success Manager (B2B SaaS, Higher Ed)
Gecko —Edinburgh
- University
- Travel
- In-person
- Employee assistance programme
- Employee discount
8d
Senior Client Service Manager - Commercial Lines
Gallagher —Kinross
- £69,500 - £116,000 a year
- Bachelor's degree
- Team management
- Mentoring
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Branch Manager
CITY ELECTRICAL FACTORS LTD —Stirling
- £35,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
4d
Sales Advisor
FlooringSuperstore.com —Edinburgh
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Customer Success Manager - Italian Speaker
N-able —Edinburgh
- Hybrid work
- English
- Communication skills
- Employee stock purchase plan
- Annual leave
3d
Customer Success Manager - French Speaking
N-able —Edinburgh
- Hybrid work
- English
- Communication skills
- Employee stock purchase plan
- Annual leave
3d
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
2d
Assistant Store Manager
British Heart Foundation —Dunfermline
- £24,169.60 a year
- Weekend availability
- Customer service
- Supervising experience
- Recruiting
- Annual leave
- Employee assistance programme
8d
Sales Development Representative
TCM Capital Limited —Perth
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Bachelor's degree
- Annual leave
Quick apply
10d
Senior Business Development Manager
WTW —Midlothian
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- Business development
- Business
- Annual leave
- Employee assistance programme
Online Manager
ASDA —Kirkcaldy
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
1d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Sick pay
Sales Manager
voco Edinburgh Royal Terrace —Edinburgh
- £45,000 a year
- Full-time
- Hospitality
- Hotel
- Business development
- Employee discount
- Referral programme
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Business Development Manager/ Sales Manager
OrderYOYO —Edinburgh
- £30,000 - £31,000 a year
- Hotel
- Business development
- Restaurant
Quick apply

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Customer Success Manager

Mindbody -
Edinburgh

Quick apply

Job details

Qualifications

French
Report generation
Client engagement
Customer service
Bachelor's degree
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Customer interaction
Multidisciplinary collaboration
Communication skills
German
Time management

Full job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

JOB FAMILY SUMMARY:

The Customer Success Team is responsible for ensuring customers achieve their desired outcomes with Mindbody by facilitating early software adoption, optimisation recommendations, proactive support, and continuous education. They build strong relationships, monitor customer health, and collect feedback to drive improvements, while also handling upselling, and churn reduction. By fostering customer advocacy and tracking key metrics like NPS and CSAT, the CS team enhances customer satisfaction and loyalty. Ultimately, they play a crucial role in driving long-term business success through improved customer engagement and retention.

JOB SUMMARY:

The Customer Success Manager possesses thorough knowledge of all Mindbody products, setups, and services and works with small and medium-sized (SMB) accounts to maximize customer investment value. They drive software adoption and optimisation for net-new customers, ensuring they are realising value from the Mindbody software from the onset. For tenured customers, CSMs are responsible for monitoring customer health and proactively reaching out to customers to ensure the gain the most value from our tools. Additionally, CSMs identify new opportunities for account growth.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Bachelor's Degree or equivalent work experience
Fluent in French required, German, is a big plus!
Three (3) years of relevant work experience in customer success, sales, or account management
Ability to quickly learn the Mindbody platform and translate that knowledge to specific customer needs
Demonstrated ability to foster, develop, and work in cross-functional relationships with a spirit of teamwork and a focus on the delivery of positive customer outcomes
Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise and understandable manner
Demonstrated ability to respond to questions in groups and one-on-one consultative settings
Ability to handle challenging customer conversations skillfully and tactfully
Excellent time management and organisational skills, ability to prioritise and use time effectively and efficiently
Strong reporting skills with the ability to not only gather the appropriate data but also glean insights to improve the performance of the Customer Success team and our customers
Demonstrated ability to work in ambiguous and changing environments

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Quick apply

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customer success manager jobs in townhill, fif

Customer Success Manager

Customer Success Manager

Customer Success Manager (B2B SaaS, Higher Ed)

Senior Client Service Manager - Commercial Lines

Business Development Manager

Branch Manager

Sales Advisor

Customer Success Manager - Italian Speaker

Customer Success Manager - French Speaking

Customer Experience Manager

Service Administrator

Assistant Store Manager

Sales Development Representative

Senior Business Development Manager

Senior Account Manager

Online Manager

Customer Service Centre Agent

Sales Manager

Customer and Trading Manager - Online

Business Development Manager/ Sales Manager

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