Community service officer Work, Jobs in Norwich, Eng (with Salaries)

Service Charge Officer (Service Charge & Rent Officer)
Saffron Housing Trust —Norwich
- £41,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
IG Support Officer
Norfolk & Suffolk Foundation Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Project management
12d
Senior Probation Officer - Norfolk - East of England
HM Prison & Probation Service —Norwich
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
6d
Housing Officer- Estate Management (Projects)
Norwich City Council —Norwich
- £32,597 - £35,412 a year
- Hybrid work
- Computer literacy
- Microsoft Office
- Contracts
- Annual leave
3d
Senior Planning Officer
NNDC —Cromer
- £39,862 - £44,075 a year
- Hybrid work
- Free parking
- Employee assistance programme
9d
Electrical Engineering Officer
Serco Group —Norwich
- £45,962 - £50,981 a year
- Full-time
- Hybrid work
- Computer literacy
- Engineering
- Team management
Plumbing & Heating Engineer (Mechanical Craftsperson)+ RRP £3,276.96
Norfolk & Suffolk Foundation Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Plumbing
- Free parking
- Annual leave
9d
Specialist in Paediatric Dentistry *£10k Golden Hello Incentive*
Community Dental Services CIC —Norwich
- £101,434 - £116,573 a year
- Full-time
- Research
- Master's degree
- Project management
- Annual leave
9d
Prescription Officer
Oak Street Medical Practice —Norwich
- £24,455 - £26,000 a year
- Full-time
- Communication skills
- Free parking
Quick apply
First Responder (FREC 3/ FREC 4)
Clinical Response Group CIC —Norwich
- £15 - £18 an hour
- Travel
- Patient care
- In-person
Quick apply
3d
Neighbourhood Officer
Saffron Housing Trust —Norwich
- £36,778.73 a year
- Full-time
- Communication skills
- Negotiation
Communications Officer External Affairs
East of England Ambulance Service Trust —Norwich
- £32,073 - £39,043 a year
- Full-time
3d
Apollo Community Liaison Officer
East Coast College —Great Yarmouth
- £26,114.55 - £27,713.40 a year
- Part-time
- Communication skills
- Gym membership
Quick apply
12d
Reablement Liaison Officer 10928
Norfolk County Council —Norwich
- £13.90 - £14.59 an hour
- Part-time
- Hybrid work
- Employee discount
- Gym membership
10d
Senior Licensing Officer
Norwich City Council —Norwich
- £44,075 - £47,181 a year
- Hybrid work
- Management
- No degree
- Leadership
- Annual leave
L & D Officer
Citizens Advice Diss Thetford and District —Diss
- Up to £15.40 an hour
- Part-time
- Hybrid work
- Training & development
- Communication skills
Quick apply
12d
Commissioning Support Officer 10865
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Employee discount
- Gym membership
10d
Inward Investment Project Officer
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- Marketing
- Employee discount
- Gym membership
5d
Enforcement Planner - Career Grade
Norwich City Council —Norwich
- £29,540 - £42,839 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
10d
Chief Executive Officer
Home-Start Norfolk —Norwich
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Human resources
- Work from home
- Sick pay
Quick apply
5d

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community service officer jobs near norwich, eng

Service Charge Officer (Service Charge & Rent Officer)

Saffron Housing Trust -
Norwich

Apply Now

Job details

Full-time
£41,000 a year

Qualifications

Customer communication
Stakeholder engagement
Financial modelling
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office
Change management
Analysis skills
Budget planning
Continuous improvement
Forecasting
Customer support
Customer interaction
Property management
Negotiation
Time management
Analytics
Stakeholder management

Full job description

Full Time: 37hrs per week
Proposed Interview Date: TBC

This position is hybrid working, with office attendance only when required, giving you the flexibility to balance your workload in a way that suits you.

Key Responsibilities Include:

Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.
Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.
Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.
Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience.
Evidence of continued professional development
Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.

Experience:

Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.
Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
Understanding of welfare benefits.
Experience in operational management in a customer facing team.
A track record of customer excellence and performance against KPI’s
Experience of change management and supporting changes in software and systems.
Experience of working within a customer-focused environment and handling challenging customer interactions.
Knowledge of housing management software and systems used to manage service charge billing and reporting.
Experience of modifying and maintaining policy and procedures.
Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.
Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.
Experience of stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice
Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.
Knowledge of developing IT systems for managing service charges & rents.
Knowledge of the Landlord and Tenant Act 1985 & Housing Acts.
Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.
Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.
Strong skills in financial modelling, budgeting, and forecasting
Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.
Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.
Strong organisational and time-management skills, with the ability to manage competing priorities effectively.
Elevated level of attention to detail and accuracy in financial and service charge calculations.
Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.
Proficient in Microsoft Office, particularly Excel, and housing management software systems.
A proactive approach to continuous improvement and process development.
This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.
A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

INDAD

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

#proudtobesaffron

Apply Now

Refine Your Search

community service officer jobs in norwich, eng

Service Charge Officer (Service Charge & Rent Officer)

IG Support Officer

Senior Probation Officer - Norfolk - East of England

Housing Officer- Estate Management (Projects)

Senior Planning Officer

Electrical Engineering Officer

Plumbing & Heating Engineer (Mechanical Craftsperson)+ RRP £3,276.96

Specialist in Paediatric Dentistry £10k Golden Hello Incentive

Prescription Officer

First Responder (FREC 3/ FREC 4)

Neighbourhood Officer

Communications Officer External Affairs

Apollo Community Liaison Officer

Reablement Liaison Officer 10928

Senior Licensing Officer

L & D Officer

Commissioning Support Officer 10865

Inward Investment Project Officer

Enforcement Planner - Career Grade

Chief Executive Officer

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