Support associate Work, Jobs in Kelvedon, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Retail Associate
TK Maxx —Ipswich
- Part-time
- Customer service
- No experience needed
- Employee discount
Audit Senior
Weston Brook Associates —Chelmsford
- £30,000 - £38,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
5d
Assistant Store Manager
TNF —Braintree
- Weekend availability
- Customer service
- English
- POS
- Employee discount
Quick apply
Senior Associate - Customer Services (Voice)
SS&C Technologies —Chelmsford
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
10d
HR People Partner
Breen & Associates - Results Through People —Bishop's Stortford
- Full-time
- Hybrid work
- Master's degree
- Business development
- Travel
- Free parking
- Sick pay
Quick apply
Junior Sterile Services Technician
Mid and South Essex NHS Foundation Trust —Westcliff-on-Sea
- £25,272 a year
- Full-time
- Cleaning
3d
Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
Percepta —Basildon
- £45,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Team Member (Admin)
NEXT —Chelmsford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
8d
Pensions Administration Associate
Gallagher Benefit Services —Ipswich
- Full-time
- Remote
- Analysis skills
- Mentoring
- Communication skills
Senior Associate - Corporate
Holmes and Hills LLP —Colchester
- Business development
- Project management
- Mentoring
- Employee assistance programme
- Life insurance
High Net Worth Residential Fee Earner
Holmes and Hills LLP —Colchester
- Full-time
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Associate - Residential Property
Holmes and Hills LLP —Colchester
- Business development
- Mentoring
- Training & development
- Employee assistance programme
- Life insurance
Nursing Associate/Practitioner
Provide CIC —Chelmsford
- £28,392 - £31,157 a year
- Weekend availability
- Nursing home
- Acute care experience
- Care plans
2d
Team Member (Delivery)
NEXT —Chelmsford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d
Associate Dentist
Dental Beauty Partners —Colchester
- Part-time
- Patient care
Quick apply
QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
- Continuous improvement
- Quality control
Client Service Manager
Gallagher —Danbury
- Full-time
- Bachelor's degree
- Training & development
- Flexible schedule
Periodontist
mydentist —Clacton-on-Sea
- Free parking
- Sick pay
Quick apply
Area Manager, DIP1
Amazon UK Services Ltd. —Ipswich
- Full-time
- English
- Master's degree
- Bachelor's degree

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support associate jobs near kelvedon, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

support associate jobs in kelvedon, ess

Customer Care Associate

Retail Associate

Audit Senior

Assistant Store Manager

Senior Associate - Customer Services (Voice)

HR People Partner

Junior Sterile Services Technician

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)

Team Member (Admin)

Pensions Administration Associate

Senior Associate - Corporate

High Net Worth Residential Fee Earner

Associate - Residential Property

Nursing Associate/Practitioner

Team Member (Delivery)

Associate Dentist

QC Associate Role (Fixed Term)

Client Service Manager

Periodontist

Area Manager, DIP1

I want to receive the latest job alerts for support associate in kelvedon, ess

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