Customer experience manager Work, Jobs in Douglas, Eng (with Salaries)

Store Manager
Mountain Warehouse —Douglas
- £35,000 - £38,000 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Hotel Manager
Premier Inn —Douglas
- £35,000 - £38,500 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
2d
Counter Manager - Douglas IOM
Benefit Cosmetics UK —Douglas
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
5d
Administration Officer - Finance Shared Services
Isle of Man Government —Douglas
- £29,336 - £35,386 a year
- Full-time
- Relocation assistance
- Annual leave
4d
Business Manager
Standard Bank —Douglas
- Full-time
- Business
- Leadership
- Communication skills
10d
Senior Relationship Manager, Business and Commercial Banking
Standard Bank —Douglas
- Full-time
- Sales
- Customer service
- Accounting
Content Marketing Manager
Canonical —Douglas
- Remote
- Social media management
- English
- Project management
- Employee assistance programme
Quick apply
Sales Manager
NEXT —Douglas
- From £14,644 a year
- Part-time
Accounts Services Administrator (Fixed Term Contract)
Standard Bank —Douglas
- Full-time
- Banking
9d
Regional SDR Director
Canonical —Douglas
- Remote
- Sales
- Business development
- Bachelor's degree
- Employee assistance programme
Quick apply
4d
Takeaway Manager
R & B Catering Limited —Douglas
- £26,000 - £28,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
8d
Cloud Professional Services Manager
Canonical —Douglas
- Remote
- Spanish
- Azure
- English
- Annual leave
- Employee assistance programme
Quick apply
UX Designer - Developer experience
Canonical —Douglas
- Remote
- Bachelor's degree
- Travel
- In-person
Quick apply
Site Reliability Engineering Manager
Canonical —Douglas
- Remote
- DevOps
- Travel
- Software development
- Employee assistance programme
Quick apply
Engineering Manager, Commercial Systems
Canonical —Douglas
- Remote
- Sales
- English
- Java
- Employee assistance programme
Quick apply
Engineering Manager
Canonical —Douglas
- Remote
- Computer Science
- English
- C++
- Employee assistance programme
Quick apply
UX Designer - Infrastructure
Canonical —Douglas
- Remote
- Bachelor's degree
- Travel
- In-person
Quick apply
Observability Engineering Manager
Canonical —Douglas
- Remote
- English
- Travel
- Software development
Quick apply
Ubuntu Engineering Manager
Canonical —Douglas
- Remote
- Computer Science
- English
- C++
- Employee assistance programme
Quick apply
Engineering Manager- Ceph & Distributed Storage
Canonical —Douglas
- Remote
- C++
- Travel
- Mentoring
- Work from home
Quick apply

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Store Manager

Mountain Warehouse -
Douglas

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service
Merchandising
Store management
Retail management

Full job description

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
Proactively address employee relations, resolving issues while supporting ongoing learning and development.
Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
Address customer feedback thoughtfully and resolve issues to build brand loyalty.
Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

Passionate about delivering outstanding customer experiences.
A confident and experienced retail manager who thrives on motivating and empowering teams.
Skilled in managing diverse personalities with diplomacy and adaptability.
An excellent communicator, able to convey expectations and feedback clearly at all levels.
Results-driven, with a sharp focus on achieving sales and performance goals.
Solutions-focused, addressing challenges proactively while aligning with company policies.
Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's in it for you

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
1 weekend off per month, with 28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer experience manager jobs in douglas, eng

Store Manager

Assistant Hotel Manager

Counter Manager - Douglas IOM

Administration Officer - Finance Shared Services

Business Manager

Senior Relationship Manager, Business and Commercial Banking

Content Marketing Manager

Sales Manager

Accounts Services Administrator (Fixed Term Contract)

Regional SDR Director

Takeaway Manager

Cloud Professional Services Manager

UX Designer - Developer experience

Site Reliability Engineering Manager

Engineering Manager, Commercial Systems

Engineering Manager

UX Designer - Infrastructure

Observability Engineering Manager

Ubuntu Engineering Manager

Engineering Manager- Ceph & Distributed Storage

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