It service manager Work, Jobs in Park Gate, Ham (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
8h
IT Project Manager
Saab —Fareham
- Organisational skills
- IT
- Communication skills
10d
Clinical Systems Engineer - IT Service Desk & Support
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Customer service
- No degree
- IT
Quick apply
QA Lead - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
- Communication skills
Quick apply
ABS Product Manager
SW Group —Southampton
- Full-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
Quick apply
1d
Data Transfer Coordinator – Clean Water Framework
Cappagh Group of Companies —Havant
- From £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Product File Assistant
APP Wholesale Ltd —Waterlooville
- Part-time
- Hybrid work
- Data entry
- Organisational skills
- Communication skills
Quick apply
9h
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
Quick apply
Senior Engineer
M Group —Southampton
- Annual leave
- Employee assistance programme
9d
Programme Management Office Analyst
WSCC —Chichester South
- Data analysis skills
- Analysis skills
- Presentation skills
4h
Network Engineer
QinetiQ —Portsmouth
- £51,975 - £57,700 a year
- Full-time
- Engineering
- Employee discount
Project Engineer
Medhurst —Fareham
- Full-time
- Travel
- Communication skills
Business Systems Architect
GKN Aerospace —East Cowes
- Computer Science
- Engineering
- Bachelor's degree
- Relocation assistance
Lead Technical Program Manager
JPMorganChase —Bournemouth
- Full-time
- Agile
- AI
- Leadership
8d
New Product & Partnerships Manager
Bluecrest Wellness —Chichester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Operations Manager
SSE —Portsmouth
- £59,800 - £89,800 a year
- Full-time
- Employee discount
10d
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Lead Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Team management
- Time management
8d
Senior Project Manager
Parker Hannifin Corporation —Fareham
- Full-time
- Master's degree
- No degree
- Business
- Free parking
- Employee assistance programme
1d
IT Assistant
Glanvilles LLP —Chichester
- £21,567 - £25,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
7d

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
8 hours ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

it service manager jobs in park gate, ham

Service Desk Manager

IT Project Manager

Clinical Systems Engineer - IT Service Desk & Support

QA Lead - Billing

ABS Product Manager

Data Transfer Coordinator – Clean Water Framework

Product File Assistant

Service Desk Analyst

Senior Engineer

Programme Management Office Analyst

Network Engineer

Project Engineer

Business Systems Architect

Lead Technical Program Manager

New Product & Partnerships Manager

Service Operations Manager

Local IT Lead

Lead Support Technician

Senior Project Manager

IT Assistant

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