Automation consultant Work, Jobs in Manchester, Eng (with Salaries)

Cloud Telephony Technician
PHMG Careers —Manchester
- £32,000 - £36,000 a year
- Monday to Friday
- CRM software
- Presentation skills
- Organisational skills
Quick apply
18h
Principal / Managing Consultant – Europe Energy Permanent Recruitment
NES Internal —Manchester
- Business development
- Recruiting
- Contracts
Vice President, Information Security - Cyber Threat Simulation
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Data analysis skills
- Bachelor's degree
- Communication skills
Senior Project Controls Reporting & Digital Analyst
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
- SQL
- Mentoring
- AI
Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data
Deloitte —Manchester
- Hybrid work
- Mentoring
- Scripting
- SDLC
CAD Technician
Gallifordtry —Warrington
- Full-time
- Contracts
- Employee assistance programme
- Employee discount
Senior Energy Consultant/Building Physicist
Civic —Manchester
- Full-time
- Hybrid work
- Engineering
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
4d
Director - ServiceNow HR Transformation Capability (GTM, Capability & Delivery)
Capgemini —Manchester
- Hybrid work
- Sales
- Business development
- AI
Principal Technical Safety Engineer – Software Development
Risktec Solutions —Warrington
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Client Solutions / Business Development Consultant (Speaker Bureau)
Raise The Bar —Prescot
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Contracts
- Communication skills
Quick apply
7d
CX Lead (CX Account Manager) - Commerce
VML/WPP Enterprise Solutions —Manchester
- Business development
- Team management
Quick apply
3d
Workday Lead - ERPC
Capgemini —Manchester
- Hybrid work
- English
- AWS
- Analysis skills
Security Architect
Advania UK —Manchester
- Hybrid work
- Azure
- AWS
- APIs
UK Project Manager
J&C Joel —Sowerby Bridge
- AutoCAD
- ERP systems
- Travel
Senior Cloud Security Engineer (SecOps)
Beyond —Manchester
- Full-time
- Hybrid work
- Mentoring
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior/Principal Electrical Engineers
Aqua Consultants —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Managed Services - Business Lead Consultant
HSO Group B.V. —Manchester
- Continuous improvement
- Travel
- Communication skills
Quick apply
Implementation Consultant
SFG20 —Manchester
- Full-time
- Remote
- CRM software
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Gamification & Rewards Consultant (UK)
SMG Media Group! —Manchester
- £32,000 - £52,000 a year
- CRM software
- Analysis skills
- Communication skills
Quick apply
19h
Integration Consultant
Total Processing Ltd —Manchester
- APIs
- Communication skills
Quick apply
3d

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Cloud Telephony Technician

PHMG Careers -
Manchester

Quick apply

Job details

£32,000 - £36,000 a year
18 hours ago

Qualifications

CRM software
Client engagement
Technical support
IVR
Presentation skills
Organisational skills
Project implementation
AI
Communication skills
PowerShell scripting
PowerShell

Full job description

Role: Caller Experience Architect (CXA)

Location: Manchester

Hours: Monday – Friday 1.00pm – 10pm GMT

Salary: £32k base, £36k OTE

Role Summary & Purpose

As a Caller Experience Architect (CXA), you'll consult with clients to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation and AI-powered technologies. You'll work with clients to understand their business objectives before designing solutions that improve efficiency, enhance customer experience and deliver measurable business value.

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony implementation, you'll advise clients on the most effective technology for their needs. You'll present end-to-end solutions, create detailed call flow maps, and act as the client's trusted technical consultant throughout delivery—from discovery and design through to implementation, testing and go-live.

You'll be responsible for implementing your own solutions, ensuring projects are delivered accurately through a structured testing process that guarantees a seamless customer experience. You'll also contribute to the evolution of our AI and UCaaS offerings by identifying opportunities for innovation, sharing technical knowledge and supporting colleagues with complex implementations.

Responsibilities

Consulting with clients on UCaaS, AI and automation solutions to improve the caller experience
Designing intelligent call journeys using cloud telephony, AI and conversational technologies
Creating detailed, client-friendly call flow maps
Accurately implementing, testing and documenting projects before go-live
Identifying opportunities to optimise customer journeys through AI-driven automation and self-service
Providing technical assistance to Account Management and Pre-Sales teams
Supporting complex implementations and contributing to the KnowledgeBase

Required Experience

Experience implementing cloud telephony (UCaaS) solutions or similar customer communications technologies
Experience designing or supporting customer journeys, IVRs or contact centre solutions
Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies would be highly advantageous
Confident working across multiple portal-based telephony platforms
Experience communicating technical solutions to clients via phone, email and presentations
Experience working with CRM platforms and Microsoft Office
Experience with scripting or programming languages such as Python and PowerShell is highly preferred
Experience using AI coding agents such as Claude Code, Codex or similar tools is highly preferred
Number porting experience preferred

Required Competencies:

Technical skills, knowledge and experience based within Technical Implementation
Excellent communication and administrative skills
Excellent client communication and presentation skills
Strong sense of urgency and comfortable closing high volumes of case work
Project management skills
Ability to work to deadlines and time frames
Dedicated team player with drive and initiative
Strong organizational and detail orientated skills
Can work in a fast-paced, dynamic environment

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

INDUKSO

#LI-DH1

Quick apply

Refine Your Search

automation consultant jobs in manchester, eng

Cloud Telephony Technician

Principal / Managing Consultant – Europe Energy Permanent Recruitment

Vice President, Information Security - Cyber Threat Simulation

Senior Project Controls Reporting & Digital Analyst

Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data

CAD Technician

Senior Energy Consultant/Building Physicist

Director - ServiceNow HR Transformation Capability (GTM, Capability & Delivery)

Principal Technical Safety Engineer – Software Development

Client Solutions / Business Development Consultant (Speaker Bureau)

CX Lead (CX Account Manager) - Commerce

Workday Lead - ERPC

Security Architect

UK Project Manager

Senior Cloud Security Engineer (SecOps)

Senior/Principal Electrical Engineers

Managed Services - Business Lead Consultant

Implementation Consultant

Gamification & Rewards Consultant (UK)

Integration Consultant

I want to receive the latest job alerts for automation consultant in manchester, eng

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