Associate software Work, Jobs in Burntwood, Sts (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
10d
Senior Research Technician - School of Geography, Earth and Environmental Sciences - 107658 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- English
- University
- Travel
Cloud DevOps Engineer
Accenture —Birmingham
- Full-time
- Azure
- DevOps
- Windows
3d
Architectural Technologist
Maber Associates Ltd —Birmingham
- £38,000 - £48,000 a year
- Full-time
- Hybrid work
- AutoCAD
- CAD
- English
- Health & wellbeing programme
- Annual leave
Quick apply
6h
Senior Associate Fire / Technical Principal Fire
Mott MacDonald —Birmingham
- Part-time
- Hybrid work
- Engineering
- Presentation skills
- Mentoring
- Annual leave
- Employee discount
Commercial Assistant Manager
University of Derby —Kedleston
- £38,285 - £52,605 a year
- Weekend availability
- CRM software
- Business development
- University
- Annual leave
- Employee assistance programme
Senior/Principal/Associate Civil/Structural Engineer
Evan Craig —Birmingham
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
Senior to Associate Electrical Engineers - Data Centres (Building Services)
WSP —Birmingham
- Part-time
- Hybrid work
- AutoCAD
- IT
- Flexitime
- Work from home
Senior To Associate Mechanical Engineers - Data Centres (Building Services)
WSP —Birmingham
- Part-time
- Hybrid work
- AutoCAD
- Mechanical knowledge
- Flexitime
- Work from home
Compliance - Product Management - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee assistance programme
3d
Assistant Manager Assistant Counter Manager
Estee Lauder —Birmingham
- Weekend availability
- Sales
- Customer service
- Microsoft Office
- Annual leave
Associate Director - Estimating & Cost Advisory
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Advanced CNC & CAM Programmer
Chart Industries —Stafford
- Overtime
- Engineering
- Bachelor's degree
- Life insurance
Associate Director - Building Surveying
AECOM —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
Quantity Surveyor / Cost Manager - Associate Director (CI&U - PMCM)
WSP —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Flexitime
- Work from home
Associate Director - Cost
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Management
- Contracts
- Leadership
Associate Director, Estimating - Infrastructure
Turner & Townsend —Birmingham
- Full-time
- Management
- Leadership
Quick apply
Associate Director - Development Transport Planning
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Business development
- Communication skills
Consultant Clinical Geneticist
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £113,565 - £150,569 a year
- Full-time
- Administrative experience
4d
AI Developer (KTP Associate) - FTC 27 Months
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Temporary
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
- Free parking
- Annual leave
9d

I want to receive the latest job alerts for associate software in burntwood, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year
10 days ago

Benefits

Annual leave

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Software troubleshooting
Customer service
Windows
DHCP
Continuous improvement
Virtualisation
CompTIA Network+
IT support
Mentoring
DNS
SharePoint
IT
VMWare
Root cause analysis
CompTIA Security+
Communication skills
Active Directory
VPN

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

associate software jobs in burntwood, sts

2nd Line Support Technician

Senior Research Technician - School of Geography, Earth and Environmental Sciences - 107658 - Grade 5

Cloud DevOps Engineer

Architectural Technologist

Senior Associate Fire / Technical Principal Fire

Commercial Assistant Manager

Senior/Principal/Associate Civil/Structural Engineer

Senior to Associate Electrical Engineers - Data Centres (Building Services)

Senior To Associate Mechanical Engineers - Data Centres (Building Services)

Compliance - Product Management - Associate - Birmingham

Assistant Manager Assistant Counter Manager

Associate Director - Estimating & Cost Advisory

Advanced CNC & CAM Programmer

Associate Director - Building Surveying

Quantity Surveyor / Cost Manager - Associate Director (CI&U - PMCM)

Associate Director - Cost

Associate Director, Estimating - Infrastructure

Associate Director - Development Transport Planning

Consultant Clinical Geneticist

AI Developer (KTP Associate) - FTC 27 Months

I want to receive the latest job alerts for associate software in burntwood, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected