Customer service amazon Work, Jobs in London, Eng (with Salaries)

Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
4d
Sr. Product Manager, Amazon Payments
Amazon UK Services Ltd. —London
- Full-time
- Bachelor's degree
- Product management
8d
Product Manager - Content Marketing Capabilities - Cross Channel Marketing (XCM), Amazon EU, XCM Content Marketing
Amazon EU SARL (UK Branch) —London
- Full-time
- Product management
- Travel
- Agile
7d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Dartford
- Full-time
- Management
- Bachelor's degree
- Leadership
Account Executive, Amazon Ads, Growth Advertising Sales
Amazon Online UK Limited —London
- Full-time
- Sales
- Analysis skills
Account Executive, Global Growth Sales, Amazon Ads
Amazon Online UK Limited —London
- Full-time
- Sales
- Data analysis skills
- Organisational skills
Software Development Manager, Amazon Rufus
Amazon Development Centre (London) Limited —London
- Full-time
- Team management
- Recruiting
- Software development
SWA Performance Mngr, EU SWA Performance Team
Amazon UK Services Ltd. —London
- Full-time
- English
- Bachelor's degree
- No degree
2d
Fleet Process Excellence Insights Manager, Fleet Process Excellence, Global Fleet and Products
Amazon UK Services Ltd. —London
- Full-time
- Computer Science
- Military
- Engineering
Senior Program Manager - Fixed term contract 1 year, Amazon Business Payments
Amazon EU SARL (UK Branch) —London
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Senior Partner Growth Manager (EU), Amazon Fuse
Amazon UK Services Ltd. —London
- Full-time
- English
- Master's degree
- Travel
Sr. Privacy Industry Specialist, Operations Trust
Amazon UK Services Ltd. —London
- Full-time
- Bachelor's degree
- Communication skills
9d
Quality Manager, WW Consumables Private Brands
Amazon EU SARL (UK Branch) —London
- Full-time
- Engineering
- English
- Bachelor's degree
2d
Partner Performance Manager, CS Global Outsourcing
Amazon EU SARL (UK Branch) —London
- Full-time
- Customer service
- Bachelor's degree
- Travel
3d
Travel Risk Coordinator - EMEA, Travel Risk Management
Amazon UK Services Ltd. —London
- Full-time
- Master's degree
- Hotel
- Bachelor's degree
10d
Central Operations Specialist, Prime Video Publishing Operations
Amazon Digital UK Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Military - Area Manager LCY2
Amazon UK Services Ltd. —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Sr Product Manager - Technical, Tax Engine
Amazon UK Services Ltd. —London
- Full-time
- Master's degree
- Product management
- Analytics
Campaign & Creative Manager, Live Events , Live Events Ads Services
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
Sr. Privacy Industry Specialist, Operations Trust
Amazon UK Services Ltd. —London
- Full-time
- Bachelor's degree
- Communication skills

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Operations Supervisor, Quick Commerce

Amazon UK Services Ltd. -
London

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Job details

Full-time
4 days ago

Qualifications

Operations management
Stakeholder liaison
Shift management
Internal department liaison
English
Microsoft Office Suite
Team management
Analytics
Rota coordination
Distribution operations team management

Full job description

DESCRIPTION

Please be aware that this role requires a commitment of 32 hours per week.

Location: Walthamstow

Site location: Unit 82 London Industrial Park, Roding Road, Beckton, London, E6 6LS

Shift Times & Days: 06:30-15:00 Sun/Thu/Fri/Sat

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life
As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team
Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials.
Our operations have two key components. Our 'under the roof' associates process orders with industry-leading speed, picking and packing customer orders to enable our 30-minute delivery promise. We operate with a people-first approach, with teams working across morning and afternoon shifts to serve customers seven days a week.
Meanwhile, our 'on the road' delivery network primarily utilizes Amazon Flex delivery partners on e-bikes specially optimized for rapid urban delivery. We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.
Our team combines the best of Amazon's retail and logistics expertise, leveraging both Fresh and AMZL operational excellence. We foster a collaborative environment that encourages creative problem-solving and continuous improvement, as we work to revolutionize convenience shopping through ultra-fast delivery.

BASIC QUALIFICATIONS

Speak, write, and read fluently in English
Experience relevant experience working with data analytics and using metrics to identify problems
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience of stakeholder management including building and maintaining professional relationships
Experience in an operational environment, such as logistics, retail, hospitality, or customer service

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer service amazon jobs in london, eng

Operations Supervisor, Quick Commerce

Sr. Product Manager, Amazon Payments

Product Manager - Content Marketing Capabilities - Cross Channel Marketing (XCM), Amazon EU, XCM Content Marketing

Area Manager, Customer Fulfillment

Account Executive, Amazon Ads, Growth Advertising Sales

Account Executive, Global Growth Sales, Amazon Ads

Software Development Manager, Amazon Rufus

SWA Performance Mngr, EU SWA Performance Team

Fleet Process Excellence Insights Manager, Fleet Process Excellence, Global Fleet and Products

Senior Program Manager - Fixed term contract 1 year, Amazon Business Payments

Senior Partner Growth Manager (EU), Amazon Fuse

Sr. Privacy Industry Specialist, Operations Trust

Quality Manager, WW Consumables Private Brands

Partner Performance Manager, CS Global Outsourcing

Travel Risk Coordinator - EMEA, Travel Risk Management

Central Operations Specialist, Prime Video Publishing Operations

Military - Area Manager LCY2

Sr Product Manager - Technical, Tax Engine

Campaign & Creative Manager, Live Events , Live Events Ads Services

Sr. Privacy Industry Specialist, Operations Trust

I want to receive the latest job alerts for customer service amazon in london, eng

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