It Work, Jobs in Shrivenham, Oxf (with Salaries)

Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
9d
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
7d
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
Administrative Assistant (IT)
Alloyed —Kidlington
- Temporary
- Customer service
- IT
- Communication skills
IT Specialist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Microsoft Access
- Azure
- System design
- Annual leave
- Employee assistance programme
IT Project Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
VodafoneThree - Commercial Finance Lead IT
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
IT Infrastructure Engineer - Jaguar TCS Racing
Fortescue —Kidlington
- Childcare
- Azure
- Windows
- Employee assistance programme
IT Asset & Service Delivery Coordinator
Oxford Nanopore Technologies —Oxford
- Full-time
- Communication skills
6d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
Technical Support Engineer - Operations
Thermo Fisher Scientific —Swindon
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Computer literacy
- English
- Data entry
7d
Senior Manager IT Service Management
Nationwide Building Society —Swindon
- £90,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Banking
2d
Business Systems Analyst - Swindon
Columbia Threadneedle Investments —Swindon
- Full-time
- Software troubleshooting
- Analysis skills
- In-person
- Work from home
6d
IT Technician
RefurbMAC —Oxford
- £9 an hour
- Computer Science
- Computer literacy
- Communication skills
OSS & Autonomous Network Engineer
Capgemini —Abingdon
- Hybrid work
- Master's degree
- Travel
- Computer networking
IT Helpdesk Apprentice
Marlborough College —Marlborough
- £15,808.00 - £25,114.96 a year
- Full-time
- IT
- Communication skills
Identity Access Management Systems Admin
Oxford Nanopore Technologies —Oxford
- Full-time
- SharePoint
- APIs
- Communication skills
Senior Network Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Computer networking

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Service Desk Analyst

Serco Plc -
Swindon

Apply Now

Job details

Full-time
£28,330.74 a year
9 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
User account provisioning
User account management
Continuous improvement
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Active Directory
Help desk

Full job description

Service Desk Analyst

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA,

Salary: £28,330.74 plus excellent benefits

Schedule: Perm/FT/37 Hours

Ready to impact a better future?

As a Service Desk Analyst in our Defence Academy team, you’ll be the first point of contact for colleagues and customers seeking support across ICT, facilities and logistics services. You’ll help resolve issues quickly, create impactful solutions, and ensure people can access the services they need to succeed

Our work touches lives every day, and this role plays a vital part in keeping essential services running smoothly. By delivering excellent customer service, solving problems, and building trust with users across the Defence Academy, you’ll make a positive impact on communities while helping us impact a better future. There’s plenty of headroom for people to grow, develop new skills, and contribute to continuous innovation.

What you’ll do as a Service Desk Analyst

Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk.
Log, manage, prioritise, and track incidents and service requests using the appropriate helpdesk systems.
Carry out first-line diagnosis and resolution of incidents wherever possible
Escalate unresolved issues to second-line support teams and monitor progress against service level agreements.
Create and maintain user accounts within Active Directory and related systems following established procedures.
Support continuous improvement by identifying customer needs, sharing insights, and contributing to service performance reporting.

Does this sound like you?

You have excellent customer service skills and a professional telephone manner.
You communicate clearly and confidently, both verbally and in writing.
You take a methodical approach to problem-solving and decision-making.
You’re comfortable working in a Microsoft Windows environment and are keen to continue developing your IT skills.
You thrive in fast-paced customer-facing environments and can adapt to changing priorities.

What we offer

Competitive holiday package

Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

Apply Now

Refine Your Search

it jobs in shrivenham, oxf

Service Desk Analyst

Desktop Support Technician Apprentice

Data Centre Technician, Operations, IT, & Support Engineering

Administrative Assistant (IT)

IT Specialist

IT Project Manager

VodafoneThree - Commercial Finance Lead IT

IT Infrastructure Engineer - Jaguar TCS Racing

IT Asset & Service Delivery Coordinator

1st Line IT Support Engineer

Technical Support Engineer - Operations

Systems Administrator - Spacecraft Control Centre

Technical Support Specialist

Senior Manager IT Service Management

Business Systems Analyst - Swindon

IT Technician

OSS & Autonomous Network Engineer

IT Helpdesk Apprentice

Identity Access Management Systems Admin

Senior Network Engineer

I want to receive the latest job alerts for it in shrivenham, oxf

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