Technical support occupations Work, Jobs in Upper Heyford, Oxf (with Salaries)

Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Analysis skills
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Customer service
- Engineering
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
12d
Software Support and Development Engineer
KION Group AG —Banbury
- Full-time
- Oracle
- Java
- Travel
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Senior Support Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Windows
- SQL
- Analysis skills
- Annual leave
2d
Customer Success & Support Geoscientist
Halliburton —Abingdon
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Customer service
- SQL
- Bachelor's degree
- Profit sharing
- Annual leave
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
Technical Customer Service Advisor - Italian Speaker (Bokun)
Tripadvisor —Oxford
- Weekend availability
- Hybrid work
- Customer service
- English
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Customer service
- English
- Organisational skills
3d
Technical Support Specialist
GN Group —Bicester
- Full-time
Administrative Assistant (IT)
Alloyed —Kidlington
- Temporary
- Customer service
- Driving
- IT
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- IT
Quick apply
8d
Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
5d
Deployment Consultant (6-Month Fixed-Term Contract)
VoCoVo —Chipping Norton
- £40,000 - £50,000 a year
- Day shift
- Remote
- Scripting
- Linux
- Communication skills
- Employee assistance programme
- Sick pay

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technical support occupations jobs near upper heyford, oxf

Tier 1 Technical Support Associate

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
English
Analysis skills
VoIP
Customer support
Root cause analysis

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Associate you will offer first-line support to the company’s end customers across a broad range of queries, including billing, order management, Professional Services scoping, and technical issues. This is a great opportunity for a driven, curious individual to grow within a fast-moving technology company, continuously building on their skills and experience. This will be accomplished by delivering a differentiated, world-class customer experience, from first-contact query resolution to training and enabling customer self-service. Customers request assistance via many channels including phone, email, and our customer portal.
You have a passion for solving problems and delivering outstanding customer experiences. You will handle a variety of query types and customers — from those highly familiar with our products to those who are entirely new — and you must be able to adapt both your approach and your language to suit each individual. You must be able to quickly get to the root of a customer issue by gathering the necessary information, then either resolving it or routing it accurately within the organisation. Working within SLAs and keeping departmental and personal KPIs in mind is essential.

Responsibilities

Engage the customer through multiple channels like Phone, Chat, Web, and Email proactively, using case management tools like Salesforce and Jira
Handle a wide range of customer queries — including billing, order management, Professional Services scoping, and technical issues — following first-contact resolution principles wherever possible
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Provide configuration review, troubleshooting, fault isolation and root cause analysis for technical issues, using screen-sharing technology.
Adapt your communication style and approach to each customer, adjusting language and tone to match their level of familiarity with our products and ensuring every interaction is clear, confident, and appropriate to the individual

Empowerwering customers by promoting a Knowledge base and self-service

Set up new users' accounts and profiles workin,g working alongside internal teams
Work with senior engineers on escalated tickets
Log and escalate calls with third parties where required, ensuring communication back to the customer
Manage third-party vendors and suppliers
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Skills & Experiences Required

An essential requirement is an inquisitive mind and an enjoyment of problem-solving. We are looking for curiosity, coupled with a desire to make a difference:
Good written and spoken English, with advanced attention to detail
A good foundation of basic troubleshooting knowledge and customer support experience, with a genuine customer-first mindset
Awareness of IP telephony (VoIP) and unified communications
Exceptional customer service skills and the ability to tailor your communication style to suit customers with varying degrees of product knowledge, from first-time users to technical professionals
A driven, enthusiastic self-learner with strong analytical and problem-solving skills and the ability to think on your feet and adapt quickly as topics and priorities shift
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning
Experience providing support in a customer-facing role
An interest in AI tools and a willingness to adopt and work alongside AI-powered solutions as part of your day-to-day workflow
Team player with a positive attitude

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

technical support occupations jobs in upper heyford, oxf

Tier 1 Technical Support Associate

Senior IT Support Engineer - On-site Services

Remote Support Engineer

Technical Helpdesk

1st Line Support Analyst

Software Support and Development Engineer

IT Service Desk Apprentice

Senior Support Analyst

Customer Success & Support Geoscientist

Technical Account Manager

3rd Line Engineer 24/7

Electrical Software Support Engineer

Technical Customer Service Advisor - Italian Speaker (Bokun)

Technical Support Specialist

Technical Support Specialist

Administrative Assistant (IT)

2nd Line Support Technician

Freelance Associate Business Analyst Trainer - day rate

Service Operations Analyst

Deployment Consultant (6-Month Fixed-Term Contract)

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